Great service, very quick delivery, super easy to install, easy to start and great safety instructions. The Ledbury, large logs and chimney work fabulously well together and all great quality. When li... Toon meer
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Lees wat reviewers zeggen
We purchased this fire last year. It is fantastic. It gives off great heat, simple to assemble and easy to pour in fluid. Only issue we can sometimes can have is the close hatch can get stuck, so be c... Toon meer
We now have two Imaginfires which we love. They generate really good heat and look beautiful in the process. The company itself has always been great to deal with offering quick delivery as standard.... Toon meer
Delivery was on time and the fire looked good. Unfortunately the smell from the fuel caused a migraine so it had to be returned, but the company was very understanding and arranged collection and refu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
At ImaginFires we exclusively design and manufacture stylish Bio Ethanol fireplaces. Whether you require a contemporary or more traditional style fireplace, we have the solution for you. Our fireplaces are all compliant with the European Standard EN/BS 16647 and come with a one year warranty and free delivery as standard.
Contactgegevens
20-22 Wenlock Rd, N1 7GU, London, Verenigd Koninkrijk
- 01443 203994
- support@imaginfires.com
- www.imaginfires.co.uk
4,8
Uitstekend
3K reviews
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Antwoord van Imaginfires
Happy to hear delivery was quick and easy.
It’s perfect for what I wanted and it gives me the extra heat for my living room and looke very stylish.
I chose it because it’s very stylish and give me that real fire experience and the extra heat is perfect
21 januari 2026
Antwoord van Imaginfires
Thank you for your lovely review.
Fire okay but the free pack of…
Fire okay but the free pack of Bioethanol liquid that they send has a really nasty chemical smell. A shame as we were quite excited by the arrival of the fire. Will try a different liquid from a different company. Disappointed
17 januari 2026
Review zonder uitnodiging
Antwoord van Imaginfires
Apologies if you are not happy with the fuel. Please drop us an email with your original order number to support@imaginfires.com
Take your money but don't deliver the product
I ordered my fire on the 8th Jan 2026 and the product was marked as in stock, here I am 21st Jan no idea when I might actually receive my fire. I tried emailing their customer service and got no reply so tried phoning them, and the automated message said they couldn't take my call and I should email as this is the quickest way to get answered. This falls well short of the service I expect from a supplier who has £900 of mine and cant even keep me informed of how my order is being progressed. Note to self, check trustpilot before spending hard earned money on product you may never receive. They must spend more time apologising on here than they do communicating with customer before they need to complain!
21 januari 2026
Review zonder uitnodiging
Antwoord van Imaginfires
Hi Caroline
Further to our telephone conversation this morning apologies if you did not notice the Burford has been out of stock and only available to pre order since early November 2025. We are still on track for delivery beginning of February.
However if you wish to cancel your order for a full refund please email us
support@imaginfires.com
Quality bioethanol fuel
Have always bought our fuel from this company
Might be more expensive than elsewhere - haven't checked in too much detail as trust that their fuel keeps our fire in good service
Excellent delivery times & fuel lasts exactly as should
5 januari 2026
Antwoord van Imaginfires
Thank you for your continued support we truly appreciate it.
Customer service is excellent
Customer service is excellent. Had a problem with damaged box and one of the bottles. Emailed customer services and they replied within 10mins and sent new order out straight away. Will definitely be ordering from them again.
5 januari 2026
Antwoord van Imaginfires
Delighted we could resolve things fast and you received the replacement fuel quickly. Thanks for the lovely feedback.
Antwoord van Imaginfires
Apologies for the Trustpilot review request, they do not allow for back orders sorry.
We are still currently on track for February delivery. The couriers will be in touch with the Delivery details.
Thanks for your continued patience.
Antwoord van Imaginfires
We love hearing your delivery was on time and you are enjoying our vanilla fuel.
Amazing Company!!!
Amazing company. Exceptional & faultless customer service. Brenda and team were so helpful with changing our order from the Burford Stove to the Howarth. This was processed and delivered within 5 days to the Inner Hebrides. We cannot thank you enough. And the stove? Absolutely stunning!! We are thrilled to pieces with it.
We 100% highly recommend this Company.
5 januari 2026
Review zonder uitnodiging
Antwoord van Imaginfires
Thank you so much for the glowing 5-star review! We are absolutely thrilled to hear that you are happy with your new Howarth stove. It was a pleasure helping you with your order change, and Brenda and the rest of the team will be delighted to hear your kind words. Shipping to the Inner Hebrides in just 5 days is a great result, and we’re so glad it arrived safely. Enjoy the warmth of your stunning new stove, and thank you for the 100% recommendation!"
Awesome product bought for my cabin in…
Awesome product bought for my cabin in back garden heats up room fast and
cosy luv the scented products highly recommend stylish modern for any room
22 oktober 2025
Antwoord van Imaginfires
Happy to hear the Stow fire is keeping you warm and cosy and you are enjoying our scented fuel.
Quick response but issues
On the upside, fire was as described and arrived in the timeframe advised.
The logs, which were an extra cost , arrived but half of them were smashed up. When we complained we were told that we would receive replacement logs. We still await delivery of these.
Stove was delivered , but also in a crushed up box When we opened there was a chip in the top edge of the fire, this was a sharp edge Via email we were told to send back in original packaging … but this was basically in shreds so not possible, or offered a £100 refund. It was too much hard work so we accepted the discount and brought something to sand down the sharp edge and painted over the filed edge.
After all this …. We like the fire It gives off a nice amount of extra warmth to supplement the heating Just need the replacement logs to arrive. !!!
15 december 2025
Antwoord van Imaginfires
Apologies for the problems you had with your order it is not our usually standards. You are on the back order for the ceramic logs as a priority when the new stock arrives in February.
Delivery on time, good quality
Delivery on time, surprised how heavy the log burner was, good quality. Much less hassle and mess than a real log burner so suits me. Can take it with me when I move too.
5 november 2025
Antwoord van Imaginfires
We are thrilled to hear you are enjoying your Hampton fire.
Item was easy to order and sent out…
Item was easy to order and sent out promptly. I purchased the scented biofuel and don’t like the smell of the fuel and have noticed it has removed some of the black coating inside my fire as well.
17 december 2025
Antwoord van Imaginfires
Apologies for the problem with the fuel. Can you please email us at support@imaginfires.com with photos of your fire and the fuel please.
Efficient Bioethanol Fire place
Extremely efficient service was provided Imaginfires. Overall it was smooth from start to end. I ordered the new fire and was delivered to me on the very next day!
Reasonably priced and well provided information about the fire.
Thank you for your service.
9 december 2025
Antwoord van Imaginfires
Wonderful to know you're happy with both the fire and our service. Thank you for choosing us.
Easy ordering process
Easy ordering process.
Quick and efficient delivery.
Very happy.
No complaints.
12 december 2025
Antwoord van Imaginfires
Thank you.
Excellent prompt service & so so…
Excellent prompt service & so so pleased with my bio ethanol fire & amazed at the heat it generates in my lounge.
8 december 2025
Antwoord van Imaginfires
We are happy to hear your fire is keeping you warm and cosy.
I ordered twice in error
I ordered twice in error, within the hour customer service had got back to me, cancelled my duplicate order and refunded the money. Excellent service
30 november 2025
Antwoord van Imaginfires
Thank you for your review.
Gorgeous fire
Gorgeous fire, worth every penny and the service was fabulous. Thank you to all the team for making my home look amazing this Winter
30 november 2025
Antwoord van Imaginfires
We're thrilled you are happy with your Howarth fire and our customer service.
Great experience
Great experience! The delivery was super quick and everything as expected!
15 november 2025
Antwoord van Imaginfires
Happy to hear your delivery was quick and your order arrived safley.
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