Great service, very quick delivery, super easy to install, easy to start and great safety instructions. The Ledbury, large logs and chimney work fabulously well together and all great quality. When li... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
We purchased this fire last year. It is fantastic. It gives off great heat, simple to assemble and easy to pour in fluid. Only issue we can sometimes can have is the close hatch can get stuck, so be c... Toon meer
We now have two Imaginfires which we love. They generate really good heat and look beautiful in the process. The company itself has always been great to deal with offering quick delivery as standard.... Toon meer
Delivery was on time and the fire looked good. Unfortunately the smell from the fuel caused a migraine so it had to be returned, but the company was very understanding and arranged collection and refu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
At ImaginFires we exclusively design and manufacture stylish Bio Ethanol fireplaces. Whether you require a contemporary or more traditional style fireplace, we have the solution for you. Our fireplaces are all compliant with the European Standard EN/BS 16647 and come with a one year warranty and free delivery as standard.
Contactgegevens
20-22 Wenlock Rd, N1 7GU, London, Verenigd Koninkrijk
- 01443 203994
- support@imaginfires.com
- www.imaginfires.co.uk
4,8
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Imaginfires
Thank you for the 5 star.
Bio ethanol fire
First had our fire delivered and noticed a dent on the side. Rang customer service very helpful. Organised a replacement asap. Now have it all set up with a flue. Absolutely delighted with it. 2 years contemplating about buying one. Wish we done it sooner. Fantastic company to deal with
9 februari 2026
Review zonder uitnodiging
Antwoord van Imaginfires
We are delighted we were able to solve your problem quickly and you are loving your fire. Thank you for a lovely review.
I was informed that my fire was to be…
I was informed that my fire was to be delivered on the Wednesday and it arrived on time .not had it on yet but it looks nice in the position i wanted it
28 januari 2026
Antwoord van Imaginfires
Love hearing the delivery was quick and easy.
Ordered and was down as in stock
Ordered and was down as in stock, it then turned up 3 months later.
Opened it and the lid is bent and battered, literally fuming in all honesty.
They blatantly ship directly from China with no holding place in the UK as the address is an apartment in London.
Total waste of my time and I wish I'd gone with a different company.
11 februari 2026
Review zonder uitnodiging
Antwoord van Imaginfires
Hi Mick,
We’re sorry to hear that you remain dissatisfied following our email exchange earlier today.
To clarify, the item was clearly listed as pre-order when your order was placed, along with the estimated dispatch timeframe on the product page. It was not advertised as in stock, and the delivery period reflected the pre-order status.
After you contacted us this afternoon, we responded promptly and offered a partial refund if you were happy to keep the fireplace with the damage. When you advised that you would prefer a replacement, we immediately arranged this, including collection of the damaged unit this Friday.
Should you prefer not to receive a replacement, we can instead arrange collection and issue a full refund.
Antwoord van Imaginfires
We’re so glad we could listen to your concerns and get everything sorted for you. Your satisfaction is our top priority
No show of goods
Would love to be able to write a review. Alas i still have not received my stove and have not had any response from either your company or the delivery company as to when it might arrive.
Please respond urgently!
16 januari 2026
Antwoord van Imaginfires
Apologies for the Trustpilot review request, they do not allow for back orders sorry.
Good news our new stock has arrived in our warehouse. Your order should be with you by the end of this week beginning of next week at the latest.
Great online ordering system and fast…
Great online ordering system and fast delivery.
20 januari 2026
Antwoord van Imaginfires
We love hearing ordering was easy and smooth delivery.
Lovely fireplace
Lovely fireplace, looks better in place then the picture. Was delivered nice and quick.
Only reason I didn't give a 5 star is I did ask about restock of ceramic logs or the pebbles and did not receive a reply, but got them on amazon.
Fab deal with the fuel being FOC.
26 januari 2026
Antwoord van Imaginfires
We're thrilled you love your new fireplace and that it arrived so quickly. Please accept our sincerest apologies for missing your restock enquiry—this isn't our usual standard, and we'll be looking into it. We're glad you enjoyed the fuel deal and hope to see you again soon!"
an idea
the Howden body could do with a pair of rrecessed finger holds near the top to aid moving it
23 januari 2026
Antwoord van Imaginfires
Thank you for your review I will pass your comments onto the team.
My fire was delivered before expected…
My fire was delivered before expected date and well packaged. I did not receive the free fuel. One email and this was resolved the next day. The fire is very good quality and looks amazing! I would highly recommend this company.
3 februari 2026
Review zonder uitnodiging
Antwoord van Imaginfires
Happy to hear we were able to resolve the missing fuel quickly and you are enjoying your fire.
Brilliant customer service
Brilliant customer service. Had my fire for 5 years now and required a fuel box change. Customer service was great!
19 januari 2026
Antwoord van Imaginfires
Glad we were able to solve the problem for you quickly.
Antwoord van Imaginfires
Thank you for the 5 star.
Consistent good service for a repeat customer
I have had a bioethanol fire for about 7 years. It was supplied by Imaginfires and continues to give hreat pleasure (as well as heat). I only intermittently need to renew my stock of fuel, but each time I do the service is quick and efficient. As a repeat customer it is gratifying to be treated with such consistent good service
12 januari 2026
Antwoord van Imaginfires
Thank you for your continued support we really appreciate it.
Maintaining the flame.
I order my supply of fuel,and the communication from Imagine fires is always excellent,letting me know when my dilivery will be made.
12 januari 2026
Antwoord van Imaginfires
Thank you for your feedback. We're delighted everything went smoothly from order to delivery.
Fast delivery and great customer…
Fast delivery and great customer service when i needed it. We were recommended Imaginfires from a friend. They did not disappoint. I would highly recommend then. Love our fire.
14 januari 2026
Antwoord van Imaginfires
We appreciate your feedback. It’s wonderful to know we lived up to your friend's recommendation. We take great pride in our service and are glad you’re enjoying your Hampton fire.
Antwoord van Imaginfires
Thank you for 5 star.
Very good service
Very good service. The fire came very quickly once ordered. Easy instructions. The fire doesn’t actually kick out that much heat as it is small but it looks good, and fits nicely where it needs to be.
5 januari 2026
Antwoord van Imaginfires
We are thrilled to hear delivery was quick and you are enjoying your Anya fire.
Does what it says delivery is…
Hassle free with ordering delivery is quick bottle last a fair amount of time with good heat and odour free with no mess
5 januari 2026
Antwoord van Imaginfires
Happy to hear you are loving our low odour fuel.
Antwoord van Imaginfires
Thank you for the 5 star.
Fantastic product
Fantastic product, delivery updates were on point and very easy to install and set up.
12 januari 2026
Antwoord van Imaginfires
Delighted to hear you're happy with the Kendal fire and our service.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.