Great service, very quick delivery, super easy to install, easy to start and great safety instructions. The Ledbury, large logs and chimney work fabulously well together and all great quality. When li... Toon meer
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Lees wat reviewers zeggen
We purchased this fire last year. It is fantastic. It gives off great heat, simple to assemble and easy to pour in fluid. Only issue we can sometimes can have is the close hatch can get stuck, so be c... Toon meer
We now have two Imaginfires which we love. They generate really good heat and look beautiful in the process. The company itself has always been great to deal with offering quick delivery as standard.... Toon meer
Delivery was on time and the fire looked good. Unfortunately the smell from the fuel caused a migraine so it had to be returned, but the company was very understanding and arranged collection and refu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
At ImaginFires we exclusively design and manufacture stylish Bio Ethanol fireplaces. Whether you require a contemporary or more traditional style fireplace, we have the solution for you. Our fireplaces are all compliant with the European Standard EN/BS 16647 and come with a one year warranty and free delivery as standard.
Contactgegevens
20-22 Wenlock Rd, N1 7GU, London, Verenigd Koninkrijk
- 01443 203994
- support@imaginfires.com
- www.imaginfires.co.uk
4,8
Uitstekend
3K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Quick and easy ordering and payment…
Quick and easy ordering and payment options. Delivery exceptional. Highly recommend
23 februari 2026
Antwoord van Imaginfires
"Thank you for sharing your experience ,Jeff. We pride ourselves on providing a quick, efficient service, and it’s wonderful to know we met your expectations. We appreciate your recommendation!"
Great customer service
No issues with product or delivery but due to change in circumstance we had to return the fire. Customer service was very helpful. Would recommend.
15 november 2025
Antwoord van Imaginfires
Thank you for sharing your experience. It’s great to know you were happy with the product and delivery, and that our team supported you through the return. Wishing you all the best!"
Superb service from Imaginfires when I…
Superb service from Imaginfires when I used the wrong fuel in my box and ruined it. Thank you so much for your advice and support.
24 februari 2026
Antwoord van Imaginfires
Thank you for your review. Our customer service team are always on hand to give advice and support.
Good communication with customer…
Good communication with customer support,sorted out the damage to unit from transit quickly and effectively.
Fire is great
16 februari 2026
Antwoord van Imaginfires
Happy to hear our customer service team were able to sort out the damage to the fire quickly.
Antwoord van Imaginfires
Thank you for the 5 star.
Quick response to questions and stock…
Quick response to questions and stock availability
Good product
6 februari 2026
Antwoord van Imaginfires
Thanks for the review! We’re glad we could get those answers to you quickly and that you’re happy with the Moritz fire.
Efficient service
12 februari 2026
Antwoord van Imaginfires
Happy to hear you are happy with our service .
Antwoord van Imaginfires
Thank you! We're glad your order arrived on time and that you were happy with the service.
Antwoord van Imaginfires
Thank you for the 5 star review.
Well done, Imaginfires!
Easy to order from website. Good communication and items are delivered promptly. Excellent customer service.
3 februari 2026
Antwoord van Imaginfires
Wonderful to know you're happy with our service and our product.
l have not had my delivery yet when i…
l have not had my delivery yet when i recieve in match i shall up my stars .
2 februari 2026
Antwoord van Imaginfires
Hi Apologies you have received an email asking to review it is an automated email sent by TRUSTPILOT. We are on track for delivery middle of March.
Thank you for your continued patience.
There was a problem with delivery and…
There was a problem with delivery and Customer Services were excellent.
My fire is even better then anticipated.
The heat is produces heats my hallway perfectly.
4 februari 2026
Antwoord van Imaginfires
Glad we were able to sort out your delivery quickly and you are enjoying your fire
Antwoord van Imaginfires
Happy to hear the Stow is keeping you warm and cosy.
So glad we brought this fire
We brought a bio ethanol fire for Christmas
We have since brought oil and logs
The quality of the products are amazing
I cannot believe the heat we get from this and the feeling of a real fire
I Thank imagin fires for there great fast customer service in any questions I had. And the fast delivery of everything we have ordered
4 februari 2026
Antwoord van Imaginfires
We are delighted you are enjoying you fire and thank you for a fantastic review.
Antwoord van Imaginfires
Thank you for the 5 star.
Ordered this fire not disappointed it’s…
Ordered this fire not disappointed it’s lovely easy to put together . Looks lovely like real fire .
11 februari 2026
Antwoord van Imaginfires
Thank you.
Antwoord van Imaginfires
Apologies for the wait as the Bredon was on a pre order. Happy to hear you are loving the fire.
Antwoord van Imaginfires
Thank you for the 5 star.
Bio ethanol fire
First had our fire delivered and noticed a dent on the side. Rang customer service very helpful. Organised a replacement asap. Now have it all set up with a flue. Absolutely delighted with it. 2 years contemplating about buying one. Wish we done it sooner. Fantastic company to deal with
9 februari 2026
Review zonder uitnodiging
Antwoord van Imaginfires
We are delighted we were able to solve your problem quickly and you are loving your fire. Thank you for a lovely review.
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