Imhelpline Reviews 

Warren was friendly and instantly put us at ease. He clearly explained everything and made sure we were happy at every stage of the process. He ran through everything available to us and despite us deciding not to take his advice on some products he was very professional and respectful of our decisions. He found us the best mortgage deal and also gave us some extremely helpful and valuable advice. We are very happy with the whole process and would happily recommend Warren and IMH for financial help to anyone.

I have had a first class experience in sorting out a remortgage. Ashleigh Ward was providing me with advice and recommendations. I had two appointments in total; the first was to gather my requirements and guide me through some questions. The second outlined the recommended mortgage that best suited my need and budget, while I was also offered other options such as critical illness cover, a will writing service, income protection etc. While Ashleigh gave me comprehensive information about the benefits of this extra cover, it wasn't a hard sell. I took up the will writing service. Through both meetings, Ashleigh was polite, helpful and extremely knowledgable. That helped move through the process efficiently. This is the third time I have organised my mortgage through IMH and I see no reason to change based on that experience. Thanks Ashleigh!

I’ve had a really positive experience working with Nathan at IMH during the initial stages of my remortgage. From the outset, he was transparent and honest about the state of the market, which was particularly reassuring given how volatile things are at the moment.

Nathan was prompt, responsive, and took the time to really listen to what I was trying to achieve. My key aim with this remortgage was to pay off my equity loan, and he made sure this was fully understood and factored into the options he sourced for me. He explained everything clearly, ensuring I felt informed and confident at each step, and demonstrated strong knowledge throughout the process.

Despite challenging market conditions, Nathan secured me a strong mortgage offer, which has now been passed on to the next‑stage team. He also provided valuable support around the equity loan repayment, which has been hugely helpful.

Overall, so far, the service has been professional, transparent, and well‑managed, and I wouldn’t hesitate to recommend Nathan to anyone looking for clear, knowledgeable, and reliable mortgage advice. I now feel confident that the next stages should be as smooth as they can possibly be.

We had a great experience working with our mortgage broker, Daniel Shrimpton. He was incredibly helpful, knowledgeable, and approachable throughout the entire process. Daniel took the time to clearly explain everything and answered all of our questions thoroughly, which really helped put us at ease.

He also provided valuable recommendations and useful information that made a big difference in helping us make informed decisions. His friendly and professional manner made the whole experience smooth and stress-free.

Thank you, Daniel, for your support and guidance—we really appreciate it!

I signed up for the lifetime mortgage support when I bought my flat 13 years ago and it has been well worth it. Before the end of my fixed deal, I get contacted to discuss my options without me having to worry about it. I have had different advisors over the years and they all had a few things in common: They were professional and knowledgable, very friendly and easy to talk to and they have been able to explain the terms in a way that is easily understandable and not overwhelming.
My only annoyance is that I get an initial review first, then another call a week later to lock in the deal. This year this meant the interest had made a significant jump in the meantime and I was ready to lock the deal in at the initial review. I understand that they need to allow time to think the offer over, though there is usually a cooling off period anyway and I could have had a better deal last week than I am getting this week.
Overall, I am finding the service invaluable and would sign up for lifetime support with future mortgages without hesitation!

I cannot recommend Isobel highly enough. From the very beginning, she took the time to fully understand my personal circumstances and financial situation, which made a huge difference during my remortgage process. Her knowledge, patience, and professionalism were outstanding, and she guided me through every step with clarity and confidence.

Isobel didn’t just present options — she carefully explained them and helped me choose the solution that was truly the most suitable for my situation. This made what could have been a stressful process feel smooth, manageable, and well supported.

What really stood out was her genuine care and dedication. It’s rare to meet someone who combines such strong professional expertise with such a personal and supportive approach. People like Isobel are an incredible asset, and advisers like her truly deserve recognition and bonuses for the quality of service they provide.

If Isobel is still working in five years’ time, I would absolutely want her to be my adviser again. I would not hesitate for a second to seek her help in the future and would wholeheartedly recommend her to anyone looking for trustworthy and exceptional mortgage advice.

We had a really positive experience with the IMH. Scott Leacey was extremely helpful and knowledgeable throughout the process. He took the time to explain everything clearly and made sure that we fully understood the information being discussed.
The Teams call was also very beneficial as it allowed us to talk through things in more detail and ask questions in real time. Scott was patient, responsive & provided clear guidance, which made the whole experience much easier and reassuring.
Overall, the support was very helpful and professional!

Sophie

Maria was thorough and very helpful.
She managed to ensure we get the best deal possible for our situation, and saved us money on the insurance policies as well.
Maria made what was going to be very stressful situation seem easy and seamless. Very grateful to Maria.

Thank you!!!

Our mortgage advisor Jordan Bain was great from start to finish. Provided us with detailed information and answered any questions we had. Also Jordan was friendly and has great customer service skills.

Very helpful advice, jargon free and patient. Stephen was able to answer all my questions in a way that I understood and was able to make informed decisions.

I worked with Scott Leacey on my remortgage and help to buy repayment. Scott was brilliant! I really enjoyed using Microsoft Teams to go through the process, way better than on the phone. Scott also gave me really good advice and was really pleasant to deal with. 10/10

Michelle was knowledgeable, thorough and patiently answered all the questions we had. Overall, the remortgage process was very efficient and hassle free, which is important for something that can (and has been!) arduous in the past.

Our mortgage deal was due to expire, thankfully IMH contacted us via phone calls and emails to make us aware of this too which was helpful. When we got in touch, we booked an appointment with Victoria Vernon. Victoria was very thorough and professional when going through everything in the first appointment. We definitely felt confident that she would be able to find us the best deal that suited our current needs. The follow up appointment, we were proven right as Victoria did amazing at finding us the best deal possible, especially due to our mortgage soon expiring. Victoria was incredibly helpful and understanding throughout the whole process and I would be pleased to use Victoria again when we come to renew next time. Thanks again IMH.

Really positive experience with Fraser. Very friendly, called when he said he would, managed to sort everything very quickly, wouldn’t hesitate to recommend

Helpful, professional and very friendly. Clear when explaining things too! Great service! We had Victoria helping us and she was lovely!

We’re lifetime members of IMH and, if we’re honest, had absolutely no idea what the process was when our fixed-rate mortgage was coming to an end. Naturally, I panicked far too early and contacted the team well before I needed to, but instead of making me feel silly, they were incredibly reassuring and patiently explained exactly what would happen when the time came. Panic officially postponed!

When the time did arrive, we were contacted by Michael Payne, who put us at ease from the very first conversation. He was truly excellent.

Not only was he professional and unbelievably patient (we had a lot of questions, probably some twice!), but he somehow managed to make the whole process genuinely enjoyable. There was plenty of laughter along the way, it honestly felt more like catching up with a friend than discussing mortgages. Which is saying something, because mortgages aren’t usually known for their entertainment value!

He even stayed late one evening so both my partner and I could be on the call, something he absolutely didn’t have to do, but it meant a lot to us.

Once everything was sorted, Amelia got in touch to check that we were happy and that everything was running smoothly. She was absolutely lovely and rounded off the experience perfectly.

10/10 service from start to finish. We’re so glad we’re members and feel completely confident that we’re in safe hands.

Huge thanks to Michael for all your help, someone give the man a pay rise for the humour alone! 😂

We are lifetime customers with IMH, so immediately contacted them to help sort our mortgage moving house. We were put in contact with Scott Leacey. Scott was absolutely fantastic. He gave great advice, worked so quickly for us and even did us a Teams call when going through the mortgage. The Teams call made all the difference as the visuals just made everything super clear. We felt like Scott really tried to get us the best deals for us and we really appreciated his time. Happy to be lifetime customers of IMH.

We have been speaking to Laune recently who has been wonderful - he has provided timely, expert advice that is well tailored to fit our needs (which have been complicated at times!) and has done so with calmness and friendliness. I cannot recommend him highly enough.

Really great experience with IMH. Warren Webb was really approachable, listened to us and did an amazing job at explaining everything to us! Just made the whole process feel really easy! Thank you so much, would definitely recommend to others.