There were various problems with setting up my full fibre broadband service but in every case InspireTelecom overcame them. Their service has been exceptional with clear , user-friendly phone instru... Toon meer
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Lees wat reviewers zeggen
Megan was extremely helpful & patient when guiding us through the set up of my Mum’s new router box. Thank you for your patience Megan ! We appreciated your reassurance & knowledge as you guided us t... Toon meer
Bedrijf heeft geantwoord
I had to change my phone handset to upgrade for the new regulations. The staff I dealt with were very knowledgeable and helpful. I particularly appreciated their patience in dealing with a customer wh... Toon meer
They all are helpful who ever I have dealt with I am not very technical with all this technology and they are very helpful step by step so very grateful for that
Bedrijfsgegevens
- Internetprovider
- Internetaanbieder
- Mobiele netwerkaanbieder
- Telefoon- en internetdienst
- Telefoonbedrijf
- Telefoonmaatschappij
Over Inspire Telecom
Geschreven door het bedrijf
Broadband Made Better.
Reliable broadband and real support for UK homes and small businesses.
Residential Business
⚡ About Inspire Telecom
Inspire Telecom is a UK broadband, phone and mobile provider for homes and small businesses. We operate on the Openreach network, so the lines are the same ones the big providers use. What's different is how we run the service around them.
We care more for our customers than we do about the money. That's the starting point for everything.
The Inspire Service Standard
| 1 | Honest Onboarding. Realistic speeds, full cost from month one, no hidden terms. |
| 2 | Proactive Fault Ownership. We find the root cause, not just reset the router. |
| 3 | 60-Second Human Response. A real UK person answers, on average, within 60 seconds. |
| 4 | Fixed-Price Protection. The price on the contract is the price that gets paid. |
| 5 | Fair Exit, Earned Retention. Customers stay because the service delivers. |
Before you switch anything
Take the free Broadband Stability Score. Fifteen questions, five minutes, personalised results.
Will you take five minutes to find out where yours really stands?
The Inspire Service Standard
Geschreven door het bedrijf
- We care more for our customers than we do about the money.
- That's the starting point for everything. Reliable broadband and real support shouldn't be the exception. We operate on the Openreach network, and run the service around it the way we'd want our own broadband handled. A real UK-based person answers within 60 seconds on average. The price on the contract is the price paid for the full term. When something breaks, we find the root cause, not just reset the router. Customers stay because the service delivers.
The price on the contract is the price you pay.
No mid-contract price rises. Ever.
Fixed-Price Protection is one of the five pillars of the Inspire Service Standard. The price agreed at sign-up is the price paid for the full contract term. No annual CPI rises built into the small print. No creeping fees added on quietly. No surprises six months in.
This is a genuine commitment, not a marketing line. If the monthly cost on your contract is £X, that's what you pay in month one, month twelve, and month twenty-four.
Contactgegevens
Inspire Telecom Limited, Alpha House, ME2 4HU, Rochester, Verenigd Koninkrijk
- 0330 122 9488
- support@inspiretelecom.co.uk
- www.inspiretelecom.co.uk
4,9
Uitstekend
650 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful staff who explained the…
Very helpful staff who explained the procedure and called back to confirm
20 juli 2026
Antwoord van Inspire Telecom
Hi Barbara,
Thank you for your kind review!
We're really pleased to hear the team took the time to explain everything clearly and followed up to make sure everything was in order. It's those little touches that we believe make a real difference.
We really appreciate you taking the time to share your experience.
The Inspire Telecom Team
Antwoord van Inspire Telecom
Hi Kelly,
Thank you for your lovely review!
We're delighted to hear you had such a positive experience with our customer service. Providing friendly, polite and helpful support is at the heart of everything we do, so your feedback really means a lot to us.
Thank you for choosing Inspire Telecom.
The Inspire Telecom Team
Reconnecting service
You took the initiative to contact me to explore and resolve my lack of connectivity. You listened well and gave me clear guidance on how to this would be revolved and what I needed to do.
13 juli 2026
Antwoord van Inspire Telecom
Hi Gwyneth.
We're really pleased to hear our team was able to take the initiative and keep you informed throughout. We believe good communication is just as important as resolving the issue itself, so it's great to know you felt listened to and supported.
Thank you for taking the time to share your experience.
The Inspire Telecom Team
I have been with Inspire for a number…
I have been with Inspire for a number of years now and while I don't need to talk to a member of staff very often, when I do I find them very friendly and helpful, like speaking to a member of the family. It makes me feel like they must be enjoying they jobs too.
10 maart 2026
Antwoord van Inspire Telecom
Hi Wendy,
Thank you so much for your lovely review.
It's wonderful to hear that, even if you don't need us very often, you know we're here when you do. Creating a friendly, welcoming experience is something we're incredibly passionate about, so it's great to know that comes across.
The Inspire Telecom Team
Helpful friendly staff
8 juli 2026
Antwoord van Inspire Telecom
Hi Ann,
Thank you for your kind review!
We're so pleased to hear you found our team helpful and friendly. Feedback like yours means a lot to us and motivates us to keep delivering the high level of service we pride ourselves on.
The Inspire Telecom Team
Informative and very helpful in any…
Informative and very helpful in any questions asked, friendly overall
8 juli 2026
Antwoord van Inspire Telecom
Hi Thomas,
Thank you for your lovely review!
We're really pleased to hear you found the team informative, friendly and happy to answer all of your questions. We believe great customer service starts with taking the time to help, so it's wonderful to know you had such a positive experience.
The Inspire Telecom Team
Antwoord van Inspire Telecom
Thank you for your review!
We're really pleased to hear Jessica was so helpful and that you had a positive experience with us. We'll be sure to pass your kind comments on to her.
We really appreciate you taking the time to leave us your feedback.
The Inspire Telecom Team
I am well on the way now for the switch…
I am well on the way now for the switch over to Inspire Telecom. Throughout the whole process I have nothing but praise for the whole experience. Liam & Jessica are so professional & kind, nothing is too much trouble, and I have the peace of mind that if I need any help that a real person will be there to help in less than a minute. No holding on, no music, no recorded message.
6 juli 2026
Review zonder uitnodiging
Antwoord van Inspire Telecom
Hi Patricia,
Thank you so much for taking the time to leave this review, it really means a lot to the team. We're delighted to hear how smooth the switch over has been, and Liam and Jessica will be thrilled with the kind words. Having a real person on hand quickly, without holding music or recorded messages, is exactly what we set out to deliver, so it's brilliant to know that's coming through for you. Welcome aboard, and thank you again for choosing Inspire Telecom.
-The Inspire Telecom Team
Everything was explained ,told what…
Everything was explained ,told what would happen when the old landline was going to be cut off,very helpfull
6 juli 2026
Good reliable info from Megan
2 juli 2026
Antwoord van Inspire Telecom
Hi Linda,
Thank you for your review!
We're really pleased Megan was able to help. We'll be sure to pass your kind feedback on to her – she'll be delighted to hear it.
Thanks again for taking the time to leave us a review.
The Inspire Telecom Team
I like Inspire telephone.com because…
I like Inspire telephone.com because they are genuine reliable company
12 september 2025
Antwoord van Inspire Telecom
Thank you for your kind words!
Being seen as a genuine and reliable company is one of the biggest compliments we could receive. We really appreciate your support and look forward to continuing to provide the service you expect from us.
The Inspire Telecom Team
Recommended
Polite. understanding, helpful, and not social media or AI brainwashed, recommended.
You can't get any better than that.
25 juni 2026
Review zonder uitnodiging
Antwoord van Inspire Telecom
Hi Chris,
Thank you for your fantastic review!
We're really pleased you had such a positive experience with our team. We believe great customer service comes from taking the time to listen, understand and genuinely help, so it's wonderful to know that's what stood out to you.
Thank you for your recommendation- it really does mean a lot to us.
The Inspire Telecom Team
I had a call from a gentleman named…
I had a call from a gentleman named Liam, it just happened at the right time for me as I am so fed up with EE and their terrible service, Liam impressed me so much that I fully intend to join Inspire in February 2027 when my contract expires, I am looking forward to being looked after at last, John Breakwell
19 juni 2026
Review zonder uitnodiging
Antwoord van Inspire Telecom
Thank you for your review, John.
We're delighted to hear Liam made such a positive impression. It's always encouraging when someone takes the time to share their experience, especially when they're considering making the switch in the future.
We'll be sure to pass your kind comments on to Liam. We look forward to speaking with you again when the time comes and showing you what Inspire is all about.
The Inspire Telecom Team
Ryan
The guy I spoke too, “Ryan” was polite, professional and new what he was talking about .
16 juni 2026
Antwoord van Inspire Telecom
Hi David,
Thank you for taking the time to leave a review.
We're really pleased to hear Ryan was able to help. Providing knowledgeable, professional service while keeping things friendly and straightforward is exactly what we aim for.
We'll be sure to pass your kind comments on to Ryan.
The Inspire Telecom Team
Antwoord van Inspire Telecom
Thank you for your kind review.
We're delighted to hear you found the team polite, friendly, helpful and encouraging. Jess and Liam will be thrilled to receive your feedback, and we'll make sure your comments are passed on to them.
Recognition like this means a great deal to the team, so thank you for taking the time to share your experience.
The Inspire Telecom Team
Excellent assistance from Megan
Megan was extremely helpful & patient when guiding us through the set up of my Mum’s new router box. Thank you for your patience Megan ! We appreciated your reassurance & knowledge as you guided us through the process of correctly locating the various cables & wires in the process.
Jo & Les Wallett
27 mei 2026
Review zonder uitnodiging
Antwoord van Inspire Telecom
Thank you for your lovely review, Jo & Les.
We're so pleased Megan was able to help get everything up and running for your Mum. The digital switchover can sometimes feel a little daunting, so having someone patient and knowledgeable to guide you through the process can make all the difference.
We'll be sure to pass your kind comments on to Megan - I'm sure she'll be delighted to hear them. Thank you for choosing Inspire and for taking the time to share your experience.
The Inspire Telecom Team
Helpful and personal
2 very pleasant and helpful customer service personnel. Excellent for an 80 year old who needed advice for an older relative with the digital change over. A great experience in this otherwise impersonal AI world.
26 mei 2026
Antwoord van Inspire Telecom
Hi Jenny,
Thank you for your lovely review.
We're delighted to hear that our team was able to provide the advice and support you needed during the digital switchover. We know this change can feel daunting, particularly for older customers and their families, so taking the time to offer personal, patient support is incredibly important to us.
It's especially rewarding to hear that our human approach stood out to you. Thank you for your kind words and support.
The Inspire Telecom Team
JESSICA WAS HELPFUL BUT DUE MY AGE AND…
JESSICA WAS HELPFUL BUT DUE MY AGE AND BEING TOTALLY USELESS TO SET UP THE DIGITAL SYSTEM I NEEDED MY SON HERE AND JESSICA AGREED TO WAIT TWO WEEKS FOR MY SON TO BE HERE AND I WILL CONTACT INSPIRE
22 mei 2026
Antwoord van Inspire Telecom
Hi Graham,
Thank you for taking the time to leave a review.
We're pleased Jessica was able to help and, most importantly, take the time to understand your circumstances. We know that new technology can sometimes feel overwhelming, so it's important to us that our customers never feel rushed and can get support at a pace that works for them.
We'll be sure to pass your kind comments on to Jessica.
The Inspire Telecom Team
Antwoord van Inspire Telecom
Thank you for your feedback!
We're really pleased to hear you found the team helpful and polite. It's always great to know our efforts are making a positive difference.
The Inspire Telecom Team
Excellent thanks 👍
20 mei 2026
Antwoord van Inspire Telecom
Hi Michael,
We really appreciate your review. If there's ever anything we can help with, just give us a shout.
The Inspire Telecom Team
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