There were various problems with setting up my full fibre broadband service but in every case InspireTelecom overcame them. Their service has been exceptional with clear , user-friendly phone instru... Toon meer
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Lees wat reviewers zeggen
Megan was extremely helpful & patient when guiding us through the set up of my Mum’s new router box. Thank you for your patience Megan ! We appreciated your reassurance & knowledge as you guided us t... Toon meer
Bedrijf heeft geantwoord
I had to change my phone handset to upgrade for the new regulations. The staff I dealt with were very knowledgeable and helpful. I particularly appreciated their patience in dealing with a customer wh... Toon meer
They all are helpful who ever I have dealt with I am not very technical with all this technology and they are very helpful step by step so very grateful for that
Bedrijfsgegevens
- Internetprovider
- Internetaanbieder
- Mobiele netwerkaanbieder
- Telefoon- en internetdienst
- Telefoonbedrijf
- Telefoonmaatschappij
Over Inspire Telecom
Geschreven door het bedrijf
Broadband Made Better.
Reliable broadband and real support for UK homes and small businesses.
Residential Business
⚡ About Inspire Telecom
Inspire Telecom is a UK broadband, phone and mobile provider for homes and small businesses. We operate on the Openreach network, so the lines are the same ones the big providers use. What's different is how we run the service around them.
We care more for our customers than we do about the money. That's the starting point for everything.
The Inspire Service Standard
| 1 | Honest Onboarding. Realistic speeds, full cost from month one, no hidden terms. |
| 2 | Proactive Fault Ownership. We find the root cause, not just reset the router. |
| 3 | 60-Second Human Response. A real UK person answers, on average, within 60 seconds. |
| 4 | Fixed-Price Protection. The price on the contract is the price that gets paid. |
| 5 | Fair Exit, Earned Retention. Customers stay because the service delivers. |
Before you switch anything
Take the free Broadband Stability Score. Fifteen questions, five minutes, personalised results.
Will you take five minutes to find out where yours really stands?
The Inspire Service Standard
Geschreven door het bedrijf
- We care more for our customers than we do about the money.
- That's the starting point for everything. Reliable broadband and real support shouldn't be the exception. We operate on the Openreach network, and run the service around it the way we'd want our own broadband handled. A real UK-based person answers within 60 seconds on average. The price on the contract is the price paid for the full term. When something breaks, we find the root cause, not just reset the router. Customers stay because the service delivers.
The price on the contract is the price you pay.
No mid-contract price rises. Ever.
Fixed-Price Protection is one of the five pillars of the Inspire Service Standard. The price agreed at sign-up is the price paid for the full contract term. No annual CPI rises built into the small print. No creeping fees added on quietly. No surprises six months in.
This is a genuine commitment, not a marketing line. If the monthly cost on your contract is £X, that's what you pay in month one, month twelve, and month twenty-four.
Contactgegevens
Inspire Telecom Limited, Alpha House, ME2 4HU, Rochester, Verenigd Koninkrijk
- 0330 122 9488
- support@inspiretelecom.co.uk
- www.inspiretelecom.co.uk
4,9
Uitstekend
650 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Whenever I have had cause to contact…
Whenever I have had cause to contact Inspire Telecom their customer service has always been excellent. Responses to my queries have been quickly resolved in a friendly and efficient manner
17 februari 2026
Review zonder uitnodiging
Antwoord van Inspire Telecom
Thank you so much for your kind words!
We’re thrilled to hear that every time you’ve contacted us, you’ve received excellent service. Providing friendly, efficient support and resolving queries quickly is exactly what we aim for, so it’s wonderful to know that’s been your experience.
We truly appreciate your support and look forward to continuing to deliver the service you deserve.
The Inspire Telecom Team
Antwoord van Inspire Telecom
Hi Lorraine,
Thank you for your lovely review!
We’re so pleased to hear that everything was easy to arrange and that your transition went smoothly.
If you ever need us, we’re only a phone call away.
The Inspire Telecom Team
We recently moved house
We recently moved house, and Inspire ensured that telephone and Internet were up and running from day one.
2 februari 2026
Antwoord van Inspire Telecom
Hi Richard,
Thank you so much for taking the time to leave us a review!
We’re delighted to hear that your move went smoothly and that your telephone and internet were up and running from day one. Moving house can be stressful enough, so it’s great to know we could make at least one part of it simple and hassle-free for you.
If you ever need anything at all, we’re always here to help.
The Inspire Telecom Team
Good to Know
Jess and the team from Inspire helped me cancel my transfer when I made the mistake of opting for a cheaper internet provider. I soon found this translated into poorer customer service.
17 januari 2026
Antwoord van Inspire Telecom
Hi Virginia,
Thank you so much for taking the time to share this. We’re really glad Jess and the team were able to help get things sorted for you. It’s true that cheaper isn’t always better, especially when it comes to customer service, and we’re proud to be there when our customers need us most. Thanks again for choosing Inspire – we really appreciate your trust.
– The Inspire Telecom Team 😊
Really excellent service from all.
Really excellent service from Jessica, Ryan and Megan. Quick response on telephone, helpful advice immediately and everything up and running quickly. Thank you.
17 januari 2026
Antwoord van Inspire Telecom
Thank you so much for your lovely feedback. We’re really pleased to hear that Jessica, Ryan and Megan were able to help so quickly and get everything up and running for you. Providing prompt, helpful support is exactly what we aim for, so it’s great to know that came through. We’ll be sure to pass on your kind words to the team. Thanks again for taking the time to share your experience.
– The Inspire Telecom Team 😊
Very helpful ,very prompt at getting it…
Very helpful ,very prompt at getting it done ,
13 januari 2026
Antwoord van Inspire Telecom
Thank you for your lovely feedback. We’re really glad to hear you found the team helpful and that everything was dealt with promptly. We appreciate you taking the time to leave a review.
– The Inspire Telecom Team 😊
Great service
Emailed about a few queries, within 24 hours they came back to. Advised me about one, which saved me from being scammed. The second they helped with technical issues. Resolved. Phoned 2 days later to check to see If everything was still working as it should. Pleased to say yes.
Staff very friendly and helpful, nothing to much trouble, for a pensioner that is not tech savy.
9 januari 2026
Antwoord van Inspire Telecom
Hi Maggie,
Thank you very much for such a thoughtful review. We’re really glad you got in touch and even more pleased that our team was able to help you.
It’s great to hear that your technical issue was resolved and that the follow-up call gave you peace of mind that everything was still working as it should. Taking the time to check in is something we believe makes a real difference.
Your kind words about our team being friendly and helpful mean a lot, and we’re especially pleased that you felt supported throughout. There’s no such thing as “too much trouble” for us, we will be sure to pass on your kind words.
Thank you for choosing Inspire Telecom.
-The Inspire Telecom Team
Very pleasant experience
It is very pleasant to be able to speak with a friendly human-being and to have my call answered promptly by a person not a machine!
This is one of the reasons I would choose Inspire over another phone & broadband provider
Also the staff are always helpful and responsive.
8 januari 2026
Review zonder uitnodiging
Antwoord van Inspire Telecom
Hi Nick,
Thank you so much for taking the time to leave such a lovely review. We’re really pleased to hear that you appreciated speaking to a real person and getting through to us quickly, that’s something we genuinely care about and work hard to maintain.
Providing friendly, human support is a big part of who we are at Inspire, so it means a lot to know this is one of the reasons you’d choose us over other providers. We’re also delighted to hear that our team has been helpful and responsive.
Thanks again for your kind words and for choosing Inspire Telecom.
- The Inspire Telecom Team
Antwoord van Inspire Telecom
Hi Susannah,
Thank you for your kind words!
We're so pleased to hear you’re happy with both the service and the price. Delivering great value without compromising on quality is what we’re all about.
If you ever need anything, we’re always here to support you.
– The Inspire Telecom Team
I am updating my last review
I am updating my last review.
Much better customer service after a phone call to terminate contract. They reduced the fee and I was satisfied with the outcome.
2 december 2025
Review zonder uitnodiging
Antwoord van Inspire Telecom
Thank you for updating your review, we really appreciate you giving us the chance to make things right.
We’re glad we were able to speak with you directly, reduce the termination fee, and reach an outcome you felt satisfied with. If you ever need anything in the future or have any questions about your services, we’re always here to help.
Best wishes,
The Inspire Telecom Team
Internet speed
I had a problem with my download speeds, which were 5Mbps instead of 60Mbps - I reached out to Inspire and immediately spoke to the right person to solve the problem, which was my router not communicating properly with my home mesh wifi extender. All sorted in 5mins
8 december 2025
Antwoord van Inspire Telecom
Hi Geoff.
Thank you so much for taking the time to leave this review!
We’re really pleased you got straight through to the right person and that we could get your speeds back up.
If you ever have any questions about your setup or notice anything unusual with your connection again, we’re always here and happy to help.
Best wishes,
The Inspire Telecom Team
Going digital.
The lady I spoke to was very pleasant and helpful. She helped me to set up the new router because the telephone lines are going digital. Everything is now up and running and working smoothly.
14 november 2025
Antwoord van Inspire Telecom
Thank you for your lovely review! We’re so glad to hear our team member was pleasant and helpful, and that your new router is set up and working smoothly. We’re always here to make the digital switch as easy as possible.
- The Inspire Telecom Team
A First Class Reliably Company.
Whenever I have phoned I have been put through to a real person quickly. They know what the are talking about and guide you through whatever needs to be done.
17 november 2025
Review zonder uitnodiging
Antwoord van Inspire Telecom
Hi Michael,
Thank you for sharing your experience. We’re proud to offer real people, real support, and reliable guidance whenever you need us, so it’s great to hear that reflected in your feedback.
- The Inspire Telecom Team
Antwoord van Inspire Telecom
Dear Hugh,
Thank you for your kind words. We’re delighted to know our team could support you with helpful, thoughtful and flexible service. Your feedback means a lot to us.
-The Inspire Telecom Team
Friendly, helpful and quick to answer your call…
There is always a quick response to a phone call.
The staff are friendly and clear in their advice so any problem is soon solved.
3 november 2025
Review zonder uitnodiging
Antwoord van Inspire Telecom
Hi Diana,
Thank you for your feedback! We’re so glad our staff could provide clear advice and quick support. We’ll make sure to share your kind words with the team.
-The Inspire Telecom Team
A very helpful conversation…
Your Agent was very helpful and ,perhaps just as important, very patient and took time to ensure I knew how the the change would be carried out ,
28 oktober 2025
Antwoord van Inspire Telecom
Hi Mr Cross,
Thank you for taking the time to leave such positive feedback. We’re delighted that our agent’s patience and clear communication made a difference to your experience.
-The Inspire Telecom Team
Dealing with a ham-fisted customer
My experiences with Inspire could not be better. My problem (of my own making) was dealt with promptly, efficiently and with the utmost patience. I would reccomend this company without hesitation.
20 oktober 2025
Review zonder uitnodiging
Antwoord van Inspire Telecom
Thanks for sharing your experience! It’s wonderful to know our team could resolve the issue efficiently and with patience. Your recommendation means a lot.
-The Inspire Telecom Team
Antwoord van Inspire Telecom
Hi David,
Thank you for your feedback. We’re glad our quick response helped achieve a smooth outcome. If there’s ever anything more we can do, just let us know.
- The Inspire Telecom Team
This company will rip you off- please…
This company will rip you off- please do not use them. They pressurise people to do verbal contracts over the phone and tie people in to 2 year contracts at 3 times the price of other providers.
Their land lines equate to £26.99 per month where other providers are around £10per month. They charge an annual standing charge to make their annual prices look lower.
My Uncle is an 80 old pensioner and didn’t know what he was signing up for over the phone. This is clearly a strategy they have of speaking to elderly people over the phone who don’t actually know what they are signing up for. They are quite happy charging 2.5/3 times over the market. I just don’t understand why any person would sign up with them when they know the full detail of their pricing.
Do not ever go near this company unless you want to pay vastly more than any other provider.
7 oktober 2025
Review zonder uitnodiging
Antwoord van Inspire Telecom
Dear Mark,
We’re sorry to read your review, though we’d like to reassure you that your uncle has been a valued customer with us for several years, and this was simply a renewal of his existing agreement. We take our commitment to customers very seriously and have extensive training in place to ensure all conversations are handled with care and transparency.
All of our customer calls are recorded and reviewed to ensure full understanding and consent. In this case, all calls were compliant, and your uncle was also sent written documentation and given a 14-day cooling-off period to review the agreement and make sure he was happy to proceed.
Many of our customers prefer our pricing model of a one-off annual payment with a lower monthly rate. Unlike many providers, we do not apply in-contract price rises, meaning the rate agreed at the start remains the same for the duration of the contract.
We understand we’re not the cheapest provider, but our customers choose us for our reliability, personal service, and dedicated UK-based support, which is reflected across the majority of our reviews and customer retention. One of our agents has also reached out to you directly to discuss this further, and we’re always happy to talk through any concerns in more detail.
-The Inspire Telecom Team
Very proactive in informing me of the…
Very proactive in informing me of the current state of resolving my issue. Delay on the Openreach end not Inspire.
29 september 2025
Antwoord van Inspire Telecom
Hi Steve,
Thanks for your review! Even when delays are out of our hands, we believe it’s important to keep you updated every step of the way. Our experienced agents will always do their best to make the process as smooth as possible.
-The Inspire Telecom Team
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