I explained time and time again that my loft is split in two halves (one side accessible through my property and the other side through the neighbour's) and both sides need new insulation. I got the quote through and agreed to the price.
The tradesman came and did one half. Said he knew nothing of the other half. He was only going to do what was on his bit of paper.
I kept calling asking for the other side to be done and they kept promising that the appropriate person would be in touch.

The only people in touch were the accounts team chasing me for payment. I explained the same thing to them each time: the job's not finished, but they didn't care.

Then I get letters from a debt collection agency.

I wish I took the matter to an Ombudsman or small claims.
I called it quits. I don't want them doing the rest of the job.
I paid the collection agency and went with a local company to do the rest.

Pleasant workers got on with job and cleaned up after themselves,work done timely and efficiently, electrician turned up 5 mins after fitters had gone and got on with his part of job in same manner.really pleased with result.would recommend.

Fantastic & speedy work.
Great service.
All very helpful and kind people involved.

Lovely quick and neat job .
My fitter txt me to let me know when he was due .
He was in and out super fast and you wouldn’t even know he’d been in.!
I’m Well Pleased. I didn’t know my loft was so BIG ,- IT ACTUALLY CREATED MORE SPACE!!
The floor boarding is so well fitted you’d think it had been laid by The Inca’s with zero gap between each of the boards.
Well done and thank you Jack 👏

Great customer service exceeded only by the excellent installation carried out by Michael. The initial installation included a metal ladder at the existing hatch location but I reported that it was too steep for me to carry anything up it and was therefore no use to me. However Michael recommended that we could change the location and have a timber ladder installed. That was a great recommendation and he came back and installed it. It cost a bit more but was really well worth it. Customer service handled the situation very efficiently too. Very satisfied with the end result!

Avoid - Breach of Contract & Overcharge by £1000+

It was discussed and agreed during the survey/quotation stage with the salesman a loft boarding package that included smoke alarm and lighting as part of the job. Charged £3820.80, then £3600 - The lighting was removed/omitted from the final paperwork/work on the day of completion despite being orally agreed and part of the sales discussion, in addition to follow up phone calls to confirm lighting and smoke alarm - agreeing on one hand and delivering less on the other - (this constitutes a breach in contract and what was agreed verbally vs what was delivered, and an unfair overcharge under the Consumer Rights Act 2015 & DMCCA Act 2008 & 2024); (service not as agreed, price not transparent). When it was compared and checked what I was charged to their advertised packages for the same loft boarding, I was overcharged by over (£1000). No extra work/add-ons/variations was agreed or done to justify the difference - it was basic loft boarding & a ladder. No invoice breakdown was provided until after completion - claims of phantom items in the loft - providing images that differed from those initially provided by the company (before & after) to me. I requested a correction - Communication thereafter was unsatisfactory, blatantly refusing to resolve the official complaint logged. No satisfactory resolution offered, requesting additional payment. No accountability, which feels like a classic trap and switch. I would not recommend this company to anyone. Please obtain everything in writing including lighting, sockets, exact square meter, and fixed price before they start, and do not pay upfront. Do not proceed until everything is fully itemised, with fixed written quote. Overpriced for what is boards screwed down, very poor transparency. They are not regulated and as such will continue to bully and harass you. Save your money and go elsewhere.

The team were efficient, clean and friendly. Love my now usable loft space!

Very organised, tidy, efficient and were on time

Excellent result.
Installers were friendly and helpful. No mess made and the bits and pieces that were there they cleared up.

Perfect from start to finish
Thanks so much

Terrific job worked clean and tidy
Happy with the outcome

Joe & Brandon arrived promptly, laid down full dust sheets including on stairs. Took great care when removing old studs & water tank stand. Did a great job in an impressively short time. When done, I was given a walk through and they made sure I was completely happy with all aspects of the installation. Would definitely recommend Instaloft. Their biggest asset is the employees, professional, courteous & efficient.

Truly 100% professional team at instaloft from start to finish. Dedicated to install loft boarding raise up from loft insulation which allows it the breath. Fantastic team Scot, Phil and Callum, Richard.
A big thank you.

They were very professional right through and did a great job. They completed the work as advertised and left the premises clean and tidy.

Great customer service and communication througout the process.

Clean, tidy and respectful. The guys arrived on time, did a great job and took away the rubbish. Highly recommend this company. Second time we have used them and they haven’t disappointed.

I chose Instaloft because I was looking for a fast turnaround, and their lifetime guarantee was a fantastic bonus. They arranged a survey and quote within just a few days and offered a start date for the very next week. The fitter (Dylan) was outstanding; he was polite, left everything perfectly clean, and his workmanship was top-notch. Well done to Dylan and the team at Instaloft!

Jim came to give quote ,very professional and knowledgeable, on the day Matt turned up on time ,worked from the minute he came to when he left,extremely polite ,knowledgeable and cleaned up after himself cannot fault him ,electrician came not long after again lovely gentleman ,very professional and again knew what he was doing,cannot fault this company and the staff from start to finish and delighted with the end result,would not hesitate to recommend

No pressure for a sale. Time was taken to amend a quote suitable to our needs. On the day, our fitters were extremely polite and friendly. They ensured that all carpets were covered to avoid any mess and we are very pleased with the work they did in our loft.

Lewis who done the loft ladder and fitted the loft hatch was excellent.