InstaShop Reviews 

One of the worst businesses ever been created. Massive delays 2 to 3 hours in some instances. And very lousy customer service who obviously doesn't care. Needless to say, I am deleting it.

They used to be company who delivered in time and whose customer service was very professional. Now they delay each time and don’t answer via APP if you text them. In case they call you but you don’t respond they never call back. They could deliver damaged boxes of food and drinks. The alternative food they offer you never the same as your first choice.
I used this delivery company 3-4 times a week for delivery from Spinneys. But after several problems I deleted the APP.

I don’t know why Instashop is suddenly so horrible but more than 4 times now I’ve had to wait 30 minutes or more for an order. It’s ridiculous. This last time after 30 minutes (which was how long the order was supposed to take), I ordered somewhere else and got the order in 15 minutes while instashop still hadn’t delivered. I’ve deleted my account and app. And judging by the other reviews this is how they are operating now. If you don’t want a headache, order somewhere else. It’s really terrible.

After having used the app most of 2024 with some problems the frequency of problems increased a lot towards the end of 2024. Suddenly in Jan 2025 the app stopped opening and when re-installing the app it suddenly said my UAE mobile number is wrong and when trying to open new account I am told my address is not coveres…very strange.

Worst experience I ever had 4 times in a row.
2 hours and a half and they marked on the app that in 45 min the item was delivered, however I did not receive anything.

Worst customer support!! I ordered from lulumarket through them and they delivered wrong items and when i tried reaching instashop, they called me twice to say the courier will replace the wrong items and no one showed up, and then they stopped answering my reported complaint all together!!!

Use the app in Egypt and it is horrible the representatives cherry pick the issues/cst complaints/requests that they want to follow up on and ignore the rest .they do not reply a lot of times and they're always give me a horrible experience. I gave them 0 out of 10

Supermarket order takes more than 6hours??? I still didn’t get the order btw! Total disgrace never again.

I’ve ordered several times from InstaShop and each time has been meet with very long delays ( my current order is now one day late! ) not very instant! I have been sent orders with missing items and have been overcharged. Always frustrating and disappointing.

I wish not to give any star

"I’ve ordered multiple times from this shop, but each experience has been frustrating. Orders are always delayed, and I’ve had missing or even damaged items more times than I can count. When I reach out to customer service, all I get are apologies and Insta points—no real resolution. It’s disappointing to feel like my concerns aren’t taken seriously. If you’re looking for a reliable shopping experience, I’d suggest looking elsewhere until things improve here."

It's like playing a lottery:
- will you receive the delivery or time
- will you receive it at all
- will customer service reply to your concerns
- will you receive accurate substitution options

They can all go right if you're lucky , but they all can happen at the same time too so you'll be left without your groceries for the night like me this evening and this is not the first time so I'm deleting the app and making sure to spread my anger via reviews

InstaShop have no control over their delivery times. Despite advertising the delivery times - on multiple times I have had to wait twice as long as the stated delivery time and today three times as long. The implications of these delays are ruined meals and if you have to leave for work or meetings - you miss the opportunity to eat. When contacting the vendor- they just say it will be there in 1-2 minutes. 60mins later. Find an alternative as InstaShop takes no accountability for there service.

Placed an order fresh food delivery, placed it straight in fridge as you would expect, I did not think to check the dates. Went to use the fresh chicken one day later and opened the pack to the most disgusting rotten smell. Checked the date and as I expected from the smell it was out of date. Contacted Instashop and disgustingly because I did not report it within 24hrs they wont refund me the cost.
DISGUSTING customer service on what should be normal customer rights to have fresh produce delivered in date.

The worst experience ever, I order an order from a supermarket on instashop and it was only 4items it took them more than one hour and yet it is not prepared not delivered yet, I contacted instashop 3 times and also no response. Don't use them they are really horrible.

Hi I bought a dress with Insrs shop online.i paid for it come to my surprise once the order was confirmed I realized the dress I'm trying to view it's not the same as that i saw on their website it's two different dresses their not even near the same .I've tried to send them emails no response no one is responding to my emails.
Unhappy and frustrated not happy with the service.they already shipped the dress
Which step do I need to take if the company is not responding to anything

Worse service ever, never on time.
More then 1 h late

Worst delivery ever ..

Bad application
No response to any change even if the fault is them for not update the stock of drug list

Hi I placed on ordef to Spinney's in RAK. Waitrose shortbreads arrived broken 10 cookies, 8 broken where I was visiting. I tried to report the issue immediately but there was a problem on Instashop side, error message. I went home. They want to give credit. I want refund. CS says they can't pick the cookies up from a nearby address in order to provide a refund. But the delay was because the reporting function wasn't working. And the breakage was likely due to poor packing (a slab of ice in the same order). They have no problem delivering to multiple addresses to so why not pick up for refund purposes? No problem. If I don't impulse order from these excusniks to I'll be healthier. Really, I should thank them for annoying me with their ridiculous policies.

The worst app ever all they do I scam people please please anyone using this don’t use InstaShop