I am not really computer literate so the only way to make an order is through a phone call I have been a regular customer for some time now and each and every time I called the staff was always ver... Toon meer
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I ordered some flowers to be sent to a friend in India. I have never sent flowers overseas before so was a bit nervous because the address systems are different and a little confusing. They arrived... Toon meer
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We appreciate flowers are dependent upon the season but they were not as nice and nothing like the picture on the internet. All the flowers were in full bloom and petals had already dropped from some.... Toon meer
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Firstly I the online option allowed me to pick Saturday for my receiver address but then I was told that they could not deliver on this day. I stated that it would be nice to have them delivered afte... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Order flower delivery for all occasions from Australia's most trusted florist for local and international flower delivery. Get same day flower delivery in Australia on our range of bouquets, arrangements & hampers from only $44.50. Afterpay & zipPay av...
Contactgegevens
Saint Edmonds Road 4-12, 3181, Prahran, Australië
- www.interflora.com.au
3,8
Goed
212 reviews
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Uber used to deliver - not delivered to address on order
Ordering was easy on the website from England, flowers were beautiful however uber was used for delivery and left at the wrong address.
Luckily they were walked by the house owners to the correct address clearly on the delivery details. There was no tracking details that advised me if delivered on not.
21 september 2026
Review zonder uitnodiging
Antwoord van Interflora Australia
Thank you for taking the time to share your experience. We’re so pleased to hear that ordering from the UK was easy and, most importantly, that the flowers were beautiful.
We are sorry, though, that the delivery itself let you down. The flowers should have been delivered to the address provided, and you certainly shouldn’t have had to rely on the kindness of another household to make sure they reached the right recipient.
We also appreciate your feedback regarding delivery confirmation and tracking. We understand how important it is, particularly when ordering from overseas, to have reassurance that your gift has arrived safely.
Thank you again for your feedback, and to the very kind neighbours who made sure your flowers found their way to the right home. Are you able to provide your order number so we can get some feedback through to the UK?
Superior
It was easy to order online, they kept me informed of delivery and it was an overall good experiance.
17 september 2026
Review zonder uitnodiging
Antwoord van Interflora Australia
Thank you for your lovely feedback. We’re so pleased everything went smoothly, from placing your order online through to keeping you updated on the delivery. Making the whole experience easy and reassuring is exactly what we aim for. Thank you for choosing us!
Terrible Service - Save Your Money !
Extremely dissatisfied with both the inaccurate bouquet delivered to my Aunty’s 90th birthday in Italy but also the arrogance & unprofessionalism of the customer representatives. They have excuses for everything!! Direct you to read their FAQs page - Be Aware - What you choose on their website is NOT what will be delivered. !! Save your money. Never will I use Interflora again.
17 september 2026
Review zonder uitnodiging
Antwoord van Interflora Australia
We’re very sorry to read this, particularly as the flowers were intended to celebrate such a special milestone as your Aunty’s 90th birthday.
We understand how disappointing it is when the arrangement delivered differs from what you had pictured when placing your order. As flowers are created locally, particularly for international orders, some variation can occur depending on seasonal and local availability. However, those guidelines should never leave you feeling that your concerns have simply been dismissed or met with excuses.
We’re equally concerned by your comments about your interactions with our Customer Service team. Regardless of the outcome of a complaint, we expect our customers to be treated with courtesy and to feel that their concerns have been properly heard and considered.
We would appreciate the opportunity to review both the arrangement delivered and the way your complaint was handled. If you could please provide your order number, we can look into the full history of your order and correspondence.
EU to OZ and everything was perfect
Sent flowers from the EU to my mother in Australia for her 91st birthday. Flowers arrived on time and my mother could not stop praising how beatiful they were.
19 september 2026
Review zonder uitnodiging
Antwoord van Interflora Australia
What a wonderful way to celebrate your mother’s 91st birthday! We’re so pleased the flowers arrived right on time, especially when you were arranging them all the way from Europe. Hearing that your mum couldn’t stop praising how beautiful they were has absolutely made our day. Thank you for sharing such a lovely review, and we hope she had a very happy 91st birthday!
Deeply disappointed
Deeply disappointed. I don't know what's happened to Interflora? Used to be my go-to for all the flower essentials birthdays and celebratory events, however my latest order has left me deeply disappointed with interflora. Ordered a big ol bunch in a vase with the chocolates and balloons. Got the midday ETA. Arrived couple of hours late just the flowers, only half the order. Sent a photo through to Interflora with the receipt and got the reply "flower are in line with order" had to send three follow up emails to receive a refund for the missing items. Honestly better off going to the local florist, hell could have gotten better from Coles for 80 bucks. Seriously feeling ripped off. Won't be using them again. Order number 982611423
16 september 2026
Review zonder uitnodiging
Antwoord van Interflora Australia
Thank you for providing your order number. We’ve taken the time to review your order, the photograph you provided and the correspondence following your complaint, and we’re genuinely sorry that this experience has left you feeling so disappointed with Interflora.
You are absolutely right that the chocolates and balloon you purchased were missing from the delivery. We also should have identified and addressed this when you first contacted us. Instead, our initial response focused on your concerns about the flowers, and you then had to follow up before the missing items were acknowledged and refunded. We can understand how frustrating that would have been, and we’re sorry we didn’t handle this properly from the outset.
We also appreciate that the floral arrangement you received did not meet your expectations based on the product you had selected. While your concerns about the flowers were reviewed at the time, our response focused on explaining the outcome of that review rather than recognising your disappointment with the overall gift and, importantly, completely overlooked the missing items.
This was a gift for a special occasion, and the complete gift you ordered simply wasn’t delivered. When you contacted us about your concerns, our response should have helped resolve the situation, not added to your frustration.
We’re particularly sorry to hear that this experience has changed your view of Interflora after choosing us for birthdays and celebrations in the past. We do value that history with us, and your feedback has been taken seriously, including the way your original complaint was handled.
Easily ordered
Easily ordered. Delivery was on time. The extra gift I sent was firmly attached to the flowers
18 september 2026
Review zonder uitnodiging
Antwoord van Interflora Australia
Thank you for the lovely feedback! It sounds like everything came together just as it should — easy ordering, right-on-time delivery, and your extra gift arriving safely with the flowers. We’re so pleased we could help make your thoughtful gesture complete.
flowers were expensive but very nice
16 september 2026
Review zonder uitnodiging
Antwoord van Interflora Australia
Thank you for your feedback. We’re really pleased to hear you thought the flowers were lovely. We appreciate that flowers can be a significant purchase, so it’s especially important to us that the finished arrangement feels special and is beautifully presented. Thank you for choosing us.
What a rip off
I was totally shocked at the size of the bouquet, at nearly 200 aud it was so small I was ashamed I had sent it.
I chose the medium sized bouquet, I would describe the result as extra small
It was my daughter’s 50th, I have never spent this much in flowers ever.
I know they were natives but still!!!!
12 september 2026
Review zonder uitnodiging
Antwoord van Interflora Australia
We’re very sorry to hear how disappointed you were, particularly when these flowers were chosen to celebrate such an important milestone as your daughter’s 50th birthday.
Sending flowers should be something you feel excited and proud about, so we completely understand how upsetting it must have been to see the bouquet and feel that its size did not reflect what you had spent. While native flowers can vary considerably in size, availability and individual stem value, we would still expect the finished arrangement to appropriately reflect the value and size selected.
We’d really appreciate the opportunity to review what was delivered. If you haven’t already been in touch with our Customer Service team, please contact quality@interflora.com.au with your order details and a photograph of the bouquet so we can look into this properly.
Terrible experience they could not…
Terrible experience they could not provide me with any information on if the flowers were delivered no tracking nothing
15 september 2026
Review zonder uitnodiging
Antwoord van Interflora Australia
We’re sorry to hear about your experience. When you’ve arranged flowers for someone, we understand how frustrating it is not to be able to get a clear answer about whether they have been delivered.
We do have a delivery confirmation process in place, and we’re continuing to strengthen the way delivery information is provided across our florist network.
We’d really like to look into what happened with your particular order, but unfortunately there isn’t enough information in your review for us to identify it. If you could please provide your order number, we can review the delivery history and the communication you received and investigate this properly.
Excellent Service
The ordering was easy and we were sending the flowers to our daughter in Australia from the UK. The flowers arrived as requested while we were talking to her on the phone (unplanned) but excellent timing. All in an excellent service, and the flowers were beautiful.
12 september 2026
Review zonder uitnodiging
Antwoord van Interflora Australia
What wonderful timing! There’s something rather special about being all the way in the UK and getting to share the moment your daughter’s flowers arrived in Australia — even if it was completely unplanned!
We’re so pleased everything came together beautifully, from the ease of ordering through to the flowers themselves. Thank you for trusting Interflora to help you send a little love across the miles.
Very easy to order and efficient…
Very easy to order and efficient delivery service. Good communication.
11 september 2026
Review zonder uitnodiging
Antwoord van Interflora Australia
Easy, efficient and kept in the loop along the way — that’s exactly how sending flowers should feel! 🌷 Thanks for taking a moment to share your experience with us. We’re delighted we could make the whole process a smooth one.
When my darling daughter got home late…
When my darling daughter got home late after an intense day at work to that stunning arrangment, she sent me a text: Oh mum, they are absolutely divine! I love you!
13 september 2026
Review zonder uitnodiging
Antwoord van Interflora Australia
Now that is the kind of text message every mum hopes to receive! 💕 After such an intense day, it sounds like your flowers were waiting at exactly the right moment to remind your daughter just how loved she is.
Thank you for sharing her reaction with us — “absolutely divine” has certainly made our day too!
Thank you for your response. As requested the order no is #26-0079896
We ordered an arrangement of peonies and we received an arrangement of gerbras. The cost of a gerbra to the cost of a peony as you well know there’s BIG BIG difference. I was not aware that peonies were not in season and I’ll accept that. I feel that the florist should have substituted with a flower similar to the cost of a peony such as oriental lily or rose. There is no excuse as when filling the order, phone numbers were required so it does not take much in making the call
I feel for a company such as Interflora which has been around for many a year and has a reputatiion did not fulfill my expectations
5 september 2026
Review zonder uitnodiging
Antwoord van Interflora Australia
Thank you for providing your order number, as this has allowed us to review exactly what was purchased, the photographs provided and our previous correspondence regarding your concerns.
We would like to clarify that the product ordered was a Florist Choice vase arrangement in neutral tones, rather than an arrangement of peonies. The example image displayed for this product does not feature peonies, nor does the product specify any particular flower variety.
With our Florist Choice range, the photograph shown online is an example of the intended style and colour palette, while the individual flower varieties are selected by the local florist using the best seasonal flowers available. For this reason, the use of gerberas was not a substitution for peonies and did not require approval before the arrangement was created.
We do, however, appreciate that the arrangement you received had a different overall appearance from the example that influenced your selection, particularly given that you chose the premium size. This was acknowledged when we reviewed the photographs you supplied, and we do understand why you were disappointed with the finished presentation.
We are sorry that the arrangement did not meet your expectations. We do, however, hope this clarification explains why we were unable to agree with the suggestion in your review that an arrangement of peonies had been ordered and subsequently substituted with gerberas, as this was not the case.
No arranging required on delivery
I wanted to comfort friends who had just lost their mum. And struggled to find a florist who provided something suitable and professionally arranged. Most offered boxed flowers and a mason jar/vase requiring the recipient to trim and arrange themselves- not appropriate, in my view, to gift someone who is grieving and navigating such loss. So thank you Interflora!
8 september 2026
Review zonder uitnodiging
Antwoord van Interflora Australia
Thank you for sharing this with us. At a time of loss, flowers should arrive as a gesture of care — beautifully arranged and ready to simply be received, without asking anything more of the family. We’re so pleased we could help you send something you felt was fitting for such a difficult time. Thank you for choosing Interflora to convey your sympathy and support to your friends. 💐
Beautiful flowers fast.
The process of sending flowers interstate was so smooth.
This being my first time everything from choices to delivery was amazing. Took no time at all and the communication as to when the delivery would be to the actual confirmation of the flowers arrival.
Very impressed. Will certainly use again. Thank you.
9 september 2026
Review zonder uitnodiging
Antwoord van Interflora Australia
First time sending flowers interstate and we passed the test — we love to hear it! 🌸 It’s wonderful to know the whole experience felt easy from start to finish, with plenty of communication along the way and a delivery confirmation to complete the journey. Thank you for trusting us with your flowers, and even more for saying you’ll be back. We’ll be delighted to help with the next special delivery!
I booked seamlessly through my favorite…
I booked seamlessly through my favorite local florist, Buds-N-Blooms having viewed the catalog. The selected flowers were delivered on time and in great condition to the destination interstate.
Awesomeness 👌
9 september 2026
Review zonder uitnodiging
Antwoord van Interflora Australia
What a wonderful review — “Awesomeness” is definitely a result we’ll happily take! 🌸👌 We like hearing that everything came together so beautifully, from browsing the catalogue with Buds-N-Blooms to the flowers arriving interstate, fresh and right on time. It’s exactly how sending flowers should feel — simple for you and special for the person receiving them. Thank you for sharing the flower love! 💐
Still waiting to hear if the flowers…
Still waiting to hear if the flowers were delivered as requested.
9 september 2026
Review zonder uitnodiging
Antwoord van Interflora Australia
We’re sorry you’ve been left wondering whether your flowers arrived — we know that confirmation can be an important part of sending a special gift. While many of our florists provide delivery confirmation as soon as the flowers are delivered, it sounds as though we may not have received one for your order.
If you haven’t already confirmed delivery with the recipient and are concerned the flowers may not have arrived, please contact our Customer Service team with your order number.
terrible experience
9 september 2026
Review zonder uitnodiging
Antwoord van Interflora Australia
We’re sorry to hear that you had a disappointing experience with Interflora Australia.
We’d really like the opportunity to understand what went wrong and see if we can help. If you could please provide your order number and some further details about your experience, we’ll be happy to investigate this for you.
Total disaster
Total disaster. Wrong delivery address on the confirmation order. It was corrected and email correspondence confirmed the actual, required delivery address. Made absolutly no difference as an attempt was made to deliver the flowers to the wrong address. This was meant to be an Anniversary suprise gift for my wife and the effort fell absolutly flat. They have agreed to a full credit for the attempted purchase. Also don't ever try and contact them through the Customer Support link on their web page - they don't respond You have to contact them through the Update Delivery Instruction link if you want a response. Not impressed 😕 😒
8 september 2026
Review zonder uitnodiging
Antwoord van Interflora Australia
An anniversary surprise should end with flowers at the right door — not an attempted delivery to an address you had already taken the time to correct. We’re genuinely sorry we got this one wrong.
You did exactly what we would have asked you to do: you spotted the incorrect address, contacted us, had the correct address confirmed in writing and reasonably expected that information to follow through to delivery. The fact that it didn’t is something we need to understand and address.
While we’re pleased a full refund has been arranged, we recognise that doesn’t give you back the anniversary surprise you had planned for your wife.
We’re also concerned by your comments about the customer service email address and the difference in response when using the update delivery option. That feedback is particularly useful and something we will be looking into. The response time should be the same.
Thank you for taking the time to tell us what happened, even though we wish we had given you a very different experience to write about.
The fruit basket and flowers were beautiful
The fruit basket and flowers were beautiful,fresh and beautifully arranged.Excellent service and timely delivery
Very happy with my order.
Highly recommended 🌼🍇💐
5 september 2026
Review zonder uitnodiging
Antwoord van Interflora Australia
What a lovely review to receive! 🌼💐 We’re so pleased the flowers and fruit basket arrived fresh, beautifully arranged and right on time.
There’s something extra special about sending a gift that looks just as wonderful on arrival as you hoped it would when you ordered it, so it’s fantastic to know we delivered that experience for you.
Thank you for choosing Interflora Australia and for taking the time to recommend us — we really appreciate it! 🍇🌷
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