J Sainsbury Reviews 

Wherever you look in store, poor quality prevails, both as regards their own label products and service. JS promote their quality at Aldi prices, so what better reason is there for shopping at Aldi? It's a no-brainer for our family and friends.

Terrible customer service in the Carlton Road, Nottingham store today.
Pizza on shelf said £5 Meal Deal. Not very clear which products were included, but only one side and dip option available so I took those and asked a group of three staff who were together on the next aisle. Senior staff member present confirmed I had selected the correct items for the £5 meal deal, so I went to the checkout.
Items came to £10.23! Assistant on the checkout knew that was incorrect so asked the senior colleague for help. The senior colleague went off to look at the shelf and never came back! Another staff member tried to adjust the total but was unable to do so. I was there so long that a long queue formed and a member of the public offered to pay the difference for me, it was so humiliating!
In the end I said leave it and went back to the shelf to have a look myself. The senior staff member was still there and again acknowledged that the items I had selected were labelled as a £5 meal deal but said that was incorrect.
I left without buying anything in the end.
The numerous staff present could have manually adjusted the total, or they could have offered an alternate product for the £5 meal deal. They did neither, they just acknowledged the error and scratched their heads while I stood waiting like an idiot!
I'll go elsewhere in future.

Cafe. No seasoning in scrambled egg, no problem I'll add my own. Oh no, they have run out of salt! Toast came dry, had to ask for butter. Obviously understaffed. Lady on toll nice. 12.30

Feed up of being asked to smart shop. What’s is
Wrong with customer service.

Decided to visit their store in Hempstead Valley this morning and older the breakfast and was advised that there was a 20 minute wait which wasn't a problem I waited 25 minutes only be told by a member of staff that the kitchen was short staffed and there was having problems which I assume to that anyway looking at the state of the tables were all dirty waiting another 15 minutes I decided to go to the till and ask for a refund where I was confronted by a very rude member of staff who wasn't able to work the till to do my refund and was very rude which not my problem I waited 45 minutes for a full English breakfast and was spoken to very rudely this woman needs to sort of attitude out we'll never visit again after experienced there today

Sainsbury's are the worse Supermarket I have ever come across my story :
I am disable so that means I cannot drive, cannot shop so I do on line shopping for that reason .
I did a on line shopping in December for Xmas all my Frozen food was un frozen and warm, fish ice cream etc out of date groceries the list goes on . After me chasing for a whole week still nothing from them eventually I get a voucher for the food no apologies nothing.
I had no choice to shop with them again I asked for a refund on my card they refused to do that so they put it back into my shopping e card which meant I had not choice to shop with them again .
Did another shop using the voucher yesterday to find that no communication from them until after the shopping came they substitute items charged me more money for something I did not want so I phoned them again this time I stayed on the phone until they sent me an email with the confirmation of the voucher still not received the voucher no apology asked to speak to a Manager guess what not available . I am so fed up with this supermarket quality of food they send you is just sub standard with expensive products . .

Sainsbury's Local, Camden High Road, middle of the afternoon. Grey, wet, cold, not in the mood for the absurd or the downright stupid. There is a local information board located at the back of the store, to the left of the self-service machines. One of the brain surgeons working here has placed a large soft drinks display up against this board, right in the centre, completely obscuring most of the adverts. Kind of defeats the object, yes?

What makes this even more idiotic, is that they should simply have placed the display about 18 inches to the left against a bare patch of wall - leaving the board clear for the public to read - whilst still maintaining a prominent position visible to customers in the queue, or walking to the till point. Basic retail common sense. Should I be working in this clown show? They couldn't afford me.

Local people use this opportunity to advertise activities and services which benefit the community, therefore, this is embarrassing. For all of you.

I've just paid £5 yes a FIVER for 500g Lurpak Butter... what the actual fudge is that all about!!! Why are Sainsbury prices ALWAYS higher than all its competitors?? I will not be shopping there again until they sort their act out and fall in line with other cheaper stores.

I placed 3 order and had 3 issues. I've placed a Christmas order that I'm unable to amend. Customer services are unable to assist and promise a technical response... Still waiting days on. Moving back to tescos

Today my shopping is being delivered and as uaual they don't have all the item's i ordered,no loaf of bread or bread rolls so now i have got to go to the shop and buy a loaf of bread today,same day as food being delivered

Overall had a nice experience, Just loved it

Be warned. We've used this store (Beckton) to deliver our shopping until recently (Nov 13 2022) Appalling service! So far deliveries have included a live rat and most recently bleach (not ours) spilled all over the food. We've rejected the order (with spilled bleach) and requested a full refund which five days after the order has still not been forthcomming.(despite being promised we'd have it in five days) The store manager hides behind clueless customer services agents and won't discuss the order with us....or return our money, so no alternative but to tell the public what a shambolic service to expect and serve a county court summons.

Did online order on Sunday for delivery Thursday. On Wednesday received email confirming my changes to my order. I had not changed my order but it had been reduced by over 50 pounds worth of goods. I spent the whole day
Trying to find out what had happened but each time I got through to the customer care centre South Africa the representative was not interested and had very poor English and just insisted that I had changed my order that morning. As this was obviously a serious matter as it meant someone had been into my account I decided to try tech kcal department which again was in South Africa. At least this person understood the seriousness and looked into my account and rang me back advising me to contact my bank where my card was cancelled. My Sainsbury order had to be cancelled and the matter escalated to fraud department. By this time it was evening and I was extremely stressed with no order
and no bank card. I have received no apology from Sainsburys and rang South Africa again who told me that they didn't understand what my problem. Was. I have now reported the matter to Trading g Standards and patiently await a new Bank Card. I ba e shopped with Sainsburys for 50 years but never again. The South African centre is not fit for purpose.

Bottle of Kraken Rum ordered arrived with security cap still on. Returned no refund phoned customer service no joy was asked for bank details no way was I giving them over the phone. Emailed got reply with ten pound credit for hassle week later still no refund complained again told store manager would ring to explsin and organise refund still no reply or refund . So obviously a scam by an employee. Think about it the bottle goes back and stick looks good so someone steals the bottle and customer pays up. Really is a joke . Spend hours on phone to get hapless person saying they will “Raise a case “ Saunsbury’s sort your business out please. Will now spend the next months making this my hobby to get an answer.

Poor customer service and zero regard for customer interest. Staff doesn’t think twice about inconveniencing customers, as long as it serves the staff. One Sunday I spent ages helping an elderly lady with her trolley full of shopping because exits from the shop to the carpark were closed ached off the store closure time. The lady had to get out on the street and walk from one outside lift to another (all broken) to get to the carpark. At the same time a group of staff were chatting and laughing near the door, killing time until 4pm. I later found out that it was a standard practice to lock doors to the carpark ached of time.

Shopping trolleys are faulty and often the wheels get blocked at the lifts. I’ve seen it happened a few times and it has just happened to me. I was not allowed to pick up my bags and go, despite explaining that I had a medical appointment in a few minutes. I was threatened by a staff member, younger than my child, that she would call security guards if I didn’t wait with the trolley. I wanted to leave the shopping so I wouldn’t miss my appointment but this was not allowed either. I had to wait a while before the wheels were unblocked and I was allowed to go. I arrived late for my appointment.

There had been numerous issues, mainly with a very poor customer service. On one occasion I purchased a mouldy pitta bread (still within expiry date), on another occasion 4 packs of Sainsbury’s organic spoiled tofu (also within expiry date). I informed the customer service, provided photos, only to be interrogated like a criminal. I gave up and just binned the tofu. The pitta bread was eventually replaced, but not before naïve questioning, which was really humiliating.

On another occasion there were no trolleys available at all. I informed one of the aimlessly wandering staff about it and decided not to wait for the trolley. I finished my shopping, paid and there were still no trolleys, and another person was asking for them.

This is the first time I looked at Trustpilot reviews and was shocked that 70% are negative comments. I could not find any responses from Sainsbury’s, which only confirms that they do not care about customers at all.

I used to do almost all my food shopping at Sainsbury's for many years, but in recent years not so much, even it is the closest food store. I think I will be avoiding them all together from now on.

Todays delivery from the Swansea store has been a shambles. Firstly substitutions of which most went back, the delivery driver had no hand pad so I had to lend him a pen so he could write down what I was sending back. After unloading the trays we realised that one item value £2.99 was on the list but hadn't been delivered. It's now 8:10 PM at night and after being cut off 3 times I still can't get through to the customer services dept. (what a joke of a name), as I'm obviously stuck in a queue listening to mindless taped music and messages. I can see me tomorrow morning driving at my expense the seven miles to the store to sort out their mistakes. I've now lost the will to live and have given up trying to talk to them after hanging on the phone for so long. Drive to the store tomorrow at my expense it is by the look of it.
Update - tried again this morning to get through to customer services without success so I landed up doing a 7 mile drive to the store at my expense. I was told that yesterday the systems were down (great - why don't they tell you!), also they have had a few complaints about people not getting through on the phone ( then do something about it then). All in all not a great shopping experience.

My online delivery arrived 3 hours late. 4 bottles of wine missing! The delivery man informed me that he was covering for his colleague! The 4 bottles of wine got broken!

He proceeded to check the van in search of the bottles of wine. But returned empty handed.
He then informed me that he could not issue a refund because he did not have the electronic device with him.

You really could not make this story up! The case of the missing wine!

Just to inform Sainsbury that I am extremely disappointed with the extremely shabby service. Will be using another supermarket in future.

It would be helpful if the person in charge of the online deliveries at Beckton could explain to their pickers the following points:
1. Cod is not a suitable substitute for prawns;
2. Macaroni Cheese is not a suitable substitute for Spaghetti Bolognaise;
3. Chicken Curry is not a suitable substitute for Chicken Hotpot.
What is the point of having online deliveries when we still have to go to the store to buy the things we need??

This is regarding price match with Aldi. The prices may match but the contents do not. specifically the eggs, the sainsburys eggs are 1p more expensive for 10 eggs than Aldi, BUT the Aldi eggs are ALL LARGE eggs, the sainsbury ones are 10 mixed eggs, in my expericence usually majority small with a couple of medium eggs thrown in. also the weight and price of breaded ham you get more ham for 1p less in Aldi that Sainsburys - this to me is a CON, as my Aldi is more or less next to my sainsbury, i tend to go Aldi. I am writing this because I can not contact sainsbury via their website by email and I do not have the social media sites they offer contact through.

My daughter broke down in her car at your Broadstairs Store Westwood Cross, she was on her own by the cash point parking area , she entered the Store to speak to the security officer and was told by him that she had 3 hours to sort it out or get a parking fine and that know body could help her , I find this as her father to be disgusting behaviour from such a large company like Sainsburys , I shop there quite often but as of now I will be boycotting this Store for the foreseeable future. My daughter is only a young woman and she got this from a large company that is supposed to care, she was also told by the security officer to move her car her self as it was obstructing the cash point area.