J Sainsbury Reviews 

I don't even think Sainsbury's customer service department deserves 1 star. Their ineptitude defies belief. They managed to change my email address to one not owned by me two weeks ago. I have spent hours on the phone and finally resorted to reported my complaint using their online form. Surprise, surprise despite an automated response promising a reply within three working days nothing has been received. Thay are an absolute joke

You have updated the app. It's updated to the point it no longer works. It located me in the wrong store but scanned my shopping. Then declined to check me out leaving me to rescan everything. I have deleted the app. It worked well for years but this is the third shop that has failed since the update. Why fix something that isn't broken?

I am livid with the staff at Sainsbury Castlepoint today at 20.30

I asked politely for a till to be opened but was flatly ignored, not even looked at

I then asked the supervisor at the self checkout if show could check out my shopping.

She said "would you like me to show you how?

I replied "No Thank you"

She then made me feel old, stupid and decrepit by saying "You're never too old to learn"

How dare she comment on me, my age, my intellect or my capacity to learn and remember HER JOB

I asked her to scan the items then I paid and left feeling very upset and denigrated by a shop assistant and feeling that my custom was not wanted.

Sainsbury's attiude to shoppers where self checkout is concerned is awful, you need to start listening to customers noy accountants!

I have had issues recently with fresh bread and the automated tills at the Penge sainsbury . I had a conversation today with customer services about my concerns about Sainsburys race to the bottom , the lack of on site bread baking in future and the closing of all the fresh food counters now . I dont think Sainsbury pay any attention to customer dissatisfaction . They dont care how much we dislike the automated tills with the locked gates . So many bad reviews, do Sainsbury ever read them .

I shop in the Pinner branch and it's become an abysmal experience. First, you have to run the gauntlet of loud disco music when you shop there - appalling.
Second, I am now filmed as I use the self checkout.
Third, whenever you want to see a manager, you get a 'duty manager', who is no more than any old employee whose turn it is to fill the spot.
Fourth, while there is a good range of products, some of the food is definitely sub-standard. Their tangerines, for example, are either fine or minuscule, impossible to peel without destroying them and taste bitter. Their Ryvita flatbreads are almost always broken; you cannot see this until you open the package.
Fifth, phoning Customer Service is a total waste of time.
Sixth, writing a recorded delivery letter to the CEO does not even elicit the courtesy of an acknowledgement, let alone a reply.
By contrast, Marks and Spencer across the road is infinitely better but much smaller, without the wide variety of stock. There's also a Morrison's a short drive away that is also far better, and as I frequently pass this I shall try buying there in the future, if only to avoid the awful disco music.
It would be foolish to imagine that any major supermarket cares tuppence about any complaints like these as long as the money keeps rolling in, but at least I have a choice in this area.

My online order was confirmed and money taken from my bank and a time given but when the time ran out they hadn’t delivered I got a text message saying they will not be delivering today. I called them and they said the driver was off sick. That is not my problem he’s sick but my problem gets even worse when they say my refund will be with me in 3-5 working days and as it Friday I’m looking at Wednesday for my shopping allowance to be available for me to buy food. You would think such a big company would have something in place for the sickness situation. So a Hungry angry weekend for me, thanks for nothing Sainsbury’s.

Nectar prices not charged ignore complaint. Nectar prices in nectar app and in store not charged on 2 items. Submitted complaint using online form - ignored.

Did an online shop with Sainsbury's only for the second time (I usually use Ocado) as they were doing a 25% off 6 bottles wine offer. When my groceries arrived I was shocked at what I received. Ice creams which were defrosted. So much upside down and damaged items.
dauphinoise potatoes upside down and seal broken, lime cheesecakes upside down stuck to the box and damaged, Courgettes mouldy, bananas overripe and bruised, pizza style garlic bread in pieces in the packaging and squashed. Four out of the six bottles of wine had been substituted for wine more expensive. I rang up to complain about the delivery and was told that their price promise did not apply to alcohol products so basically they had substituted wine because they were out of stock then I had paid the difference in price. I asked three times the customer service person was I receiving a refund for the difference and was told look at the terms and conditions so said Im asking you Is the wine covered on your substitution price promise and was eventually told NO!! I stated that they had not substituted for items of a similar value but was told I cant do anything as their terms and conditions state that its not covered. Very disappointed in Sainsbury's as a former employee for many years that they really have become the worst supermarket.

We use the Hankridge store in Taunton. Have to say I can't fault the products or the service. Staff are always polite and friendly and go the extra mile if goods on my click & collect are not up to scratch. Highly recommend them. Although I do wish you would bring back your Pork Breakfast Sausage! Come on guys you've been selling it for over 40years, you're the ONLY supermarket that do anything like it, it's tasty as hell! PLEASE bring it back?! Thanks

Sainsbury Westwood Cross, Kent. Spend £100+ every week. Huge disappointment that on moving the Coca-Cola section a regular purchase preference has been discontinued. Coca-Cola ( classic ) in 250ml glass bottles, packs of four. The Worlds most popular drink after water in its best and original form. It tastes different and better in glass bottles…..it you know…it is the easiest blind test. It is not cheap…the best premium products never are and I understand that shelf space has to support profits and there are customers who prefer to buy 30o/2 litre cola products, on price or even Coke in cans or plastic bottles. I was in the canned vegetable section and shelf space is given to for example Artichoke Hearts, I fail to see the worthiness over my missing product that admittedly I may spend only £8 a week on. Sad to say I will choose now to go to the nearby Tesco Extra for my shopping, including proper Coca-Cola. Thank you.

Home delivery, again lots of short life product. Last time three family meals all out of date by the following day. Supposed to flag short life items but increasingly don’t. Seem home delivery is an excuse to palm off all their short life items not to mention it messes up the weeks meal plan. To top it off it was 2 1/2hours late! Called customer services, waiting for ages then they just cut me off. Must do better.

Pathetic availability, gave me a voucher for £18 off a £60 online shop, many Sainsbury own brands out of stock online, for example Sainsburys 48 pack wheat biscuits out of stock online, Sainsbury 1L washing up liquids and many more constantly checking for availability for the past two weeks, was looking to take advantage of the savings but unable to as i cant buy half the things a need. this isn't a manufacturer issue as morrisons and Asda always in stock, will keep checking for one more week, if nothing changes then will close my nectar account and stick with Asda.

Another bad experience at Sainsbury's Orpington. Out of date foods on shelves - again, filthy floors and lack of staff really made this trip for a my weekly shop appalling! Sainsburys, the only reason I have given you 2 stars is down to the till staff who are in the front line for frustrated customers. The Till Manager Levi, is clearly trying to run a supermarket on minimal staff and a Trolley man who wants to do more than move trollies.
I work all week, and do not want or expect to wait 10 minutes plus in a queue with one Till worker because Deliveroo take precedence. Come on Sainsbury's, get your act together or you will loose another customer to Tescos.

Sainsbury's in Colchester town centre, early morning no one on the tills only self service open except the kiosk. Had nine items in basket women would not serve me. What's wrong with stores don't they want our custom. Will not be using that store for a long time. Left items on counter.

Contacted Saibusry's customer service and their call centre handler show a lack of professionalism, courtesy towards me as customer. They lack proactiveness and patience and even hang up the phone on you.

Local store Portishead, Bristol.
Did a little shopping around 11am on 15th April. Only one till open, no one helping out on the scan and pay and one lady on the self scan area who was busy with a customer. Queues up the isle on the checkout, four bays needing assistance on the scan and pay and further queue of over eight people waiting. Staff still have time to chat about what they did over the weekend. Badly run store and no consideration for customers.

If I could give this no stars I would. I am absolutely disgusted with sainsburys. I have stopped all my online shopping with them. Poor quality products, weight advertised on packing not right. I always get the organic double cream which is meant to be 300ml but is 290 ml. I have never had any problems with waitrose and tesco. You have lost a customer.

Nearly every week they Haven’t got an item and substitute it with something else nine times out of 10. I send this item back but most of the time I never get a refund I have to call Sainsbury’s and get a refund for the item which is a con it’s stealing yet they get away with it because they’re a big company it’s not right. And I do not want an e-voucher just put the money back into my bank account like Tesco’s do and also, why not? Have an app like Tesco’s which tells you you are the next to be delivered And it shows you exactly where the driver is on a map makes life a lot easier

I am extremely disappointed in Sainsburys' decision to boycott GB News. As a loyal customer who frequently shops at their supermarket, I cannot support a company that seeks to silence different viewpoints and opinions. GB News provides a much-needed alternative perspective in the mainstream media landscape, and it is concerning to see a major retailer like Sainsburys cave in to pressure and attempt to silence a legitimate news outlet. Boycotting GB News not only goes against the principles of free speech and diversity of thought, but it also alienates a significant portion of their customer base who value the content and reporting provided by GB News. I urge Sainsburys to reconsider their stance on this issue and uphold the values of inclusivity, tolerance, and respect for differing opinions. As a consumer, I will be taking my business elsewhere until they rectify this situation.

Beckton Sainsbury's poor management has the worst customer care. Do not respond to customer complaints; the only thing they care about is getting customers money. I am not surprised why your delivery drivers have such bad attitudes and behaviours towards the customers; they see their manager. 

If I could give 0 stars, I would.