J Sainsbury Reviews 

We shopped in the store, as it was convenient, but I'm not a regular customer. I had reason to use the facilities, and was disgusted to find them in such a state! The nappy changing area was cordoned off, and the ladies and disabled toilet had a tired sign stating out of order. The only one available was the men's toilet! I did decide to go in, but even that was unusable as the bowl was blocked! Absolutely disgusting! No apology sign, nothing! Totally unnecessary! I shan't be returning to THAT shop!

Terrible shop with terrible attitude. My Wife went to Sainsbury's Chesham today as she does most weekends and was racially abused by one of the women on the checkout today. My wife is ethnically Chinese and the woman on the checkout said "I don't like you". My wife asked why and the woman repeated " I don't like you or your type". My wife was shocked as we've been in Chesham for 4 years and never had anything like this happen before. My wife again asked why and the woman said " you removed you card without my permission" As far as I'm aware you do not need permission to remove your card if the card reader states please remove card. Something needs to done about their attitude.

Love the SMARTSHOP saves so much time.

However pricing policy is poor, had to help aged couple as the per KG etc information is far too small to read and clearly tokenistic as for instance best value dishwasher tabs are deliberately placed at lowest shelves so they'd have to have been on their knees to see them.
In other areas large and small sizes of products have same per item cost if you can do the maths but a red sticker suggests better value.
Very poor!

The oven fresh is pointless, I've never seen a single product on a few shelfs and usually there's only a choice of sausage rolls or pasties, I understand you don't want waste but putting nothing on the shelfs is pointless and a wasted trip for me again

i have received a wrong order so i have called the beckton store and i had been re assured that correct order will be sent with another driver i waited for good 2 hours but i didnt recieve no delivery from the beckton sainsburys store because they lied to me i rang the store again to check if driver is on the way but i was told the driver will be coming any minute if not you can claim the money back through uber eats completly worst customer service and mishandling of my order with no apology

Rude staff who bully older customers into using self service tills when they clearly don't want to taking their rights away of having a manned till.
These people have been shopping there since the 1st day it opened
So how dare they treat the older customers this way
I don't think sainsburys realise these people pay for the staff wages with the stuff in their trolley
It's about time sainsburys stopped being so disrespectful to thier elderly and disabled customers

I am a regular shopper at the east Kilbride store but I keep finding food out of date by a long period. This week it was chocolate brownie mix a YEAR out of date, last week a full shelf of rolls, and a few months ago a full box of Mexican wrap kits and a full case of energy drink almost a year out of date. It seems stock rotation isn't done in this store.

My parents are 89 and 92 years old. They have a delivery from Sainsbury every Friday afternoon, all year and have done so for years. I go onto Sainsburys site and place their order because they are house bound. They cannot shop for themselves. It is my mum's birthday on Friday 15th Dec,and she is 90 years old on that day. I have been trying to get a delivery slot for them for Friday the 15th December as normal. I have been going onto Sainsburys web site and there is nothing. They are vulnerable and they have been loyal customers to Sainsburys for years and years. I have called their help line and your operator refused to help me. I am afraid I got very cross with her because she would not escalate the call. During the pandemic they were classified as vulnerable and they always had a delivery slot. Sainsburys are refusing to help.

If this the way that Sainsburys choose to treat elderly vulnerable people then they should be utterly ashamed of themselves.

I am referencing my visit today (29/10/23) to Sainsbury's Kiln Lane, Epsom. The gents' toilet here is a disgrace on several grounds.
* On entrance to the toilet, you are overwhelmed by the stench of stale urine. My nose is still burning.
* All three of the urinals are out of service, two have been covered for over a week, the third is brimming with stale urine.
* Of two toilet cubicles, only one is in use. (Again, this is over a week out of service) The useable cubicle has toilet rolls just dumped, unhygienically on the floor and on a pipe!
* The washing basin facility is useable but is extremely broken down.

I have pictures to back up this review.

This is NOT the standard I would expect from a major store and would suggest that this could be a very powerful deterrent to people visiting the store since, if Sainsbury's are happy to display this level of care to their customers, how much care goes on behind the scenes with the storage and handling of the food and other items?

I wish there was another supermarket near me because this place is hopeless. When you shop in the morning nothing is set up for the day`s customer`s (the self service machines are slow because the machines have just been turned on and they are always still setting up the tills with customer`s waiting in a que ) and if you shop midday then you are being pushed through the self service with no consideration for the customer so some ass hole can get his beer 2 minuets quicker or the staff let friends and family jump the que. Then when you look at the stock you have multiples of the same thing just different makes like beans / frozen pizza / bread buns / water / beer / ice cream / sweets / crisps / cakes / frozen chip`s and other frozen goods but if they ditched just a little from each of these then a lot more Varity might be possible.

Totally hopeless online ordering, especially if you wish to get a nectar card registered!
You'll spend hours trying to contact them & they're of no help if you do manage it!

Absolutely disgusting depressing store in desperate need of either a refit or better still knock it down and start again. Not sure what has gone wrong with Sainsburys but so far in the last 6 months, we’ve had a rotten chicken, mouldy nectarines, mouldy oranges, mouldy swedes and latterly mouldy tomatoes all well within life so no excuse. Seems like they aren’t storing the produce correctly. In addition the bakery is an absolute joke, almost an afterthought with a tiny counter - bread is tasteless, the Patisserie Valerie section is laughable and nothing at all would entice me to buy any bakery products.
Why was the deli taken out? Apparently didn’t make any profit but now nothing fresh. If you want to know how to do things properly, take a look at Leclerc supermarkets in France (in particular Reims but applies throughout France).
Meanwhile just keep making your massive profits but totally ignore customer service, food quality, choice of produce & store cleanliness.
We’ll shop elsewhere now.

Worthing Littlehampton Road. I'll put it to understaffed and overworked as reason service has gone down over the years. Employees always looking over your shoulder as to say Hurry up! And please stop talking into your headset when assisting customers. Is this Wall Street and they need constant updates on pig future stockprices? Back to Lidls and Aldi's I guess. At least lower prices. 👎👎

We have our weekly grocery order delivered on a weekly basis. The ordering system is very good and easy to use.
Any discrepancies or damage are immediately refunded by the delivery driver.
We had a recent issue where our order wasn't delivered due to a "glitch" in the payment system, as a way of saying sorry, Sainsbury issued us with an on line voucher, which was much appreciated.
By the way, the prices are much cheaper than Morrisons!

Worse customer experience than Lidl in the main Camden store - what happened? No tills, just people shouting ' NEEXT, CAAARD OOONLY' to the front of the queue 30 yards ahead, but I'm 3 yards away from them.. No butchers, no fishmongers. The death of the high street? Or just the death of Sainsburys? How much does the CEO earn?

Forgot my password. Received code to re-set which I did. Then I Received a further 3 codes all of which were 'incorrect' when tried. What a waste of time. Now I can't get into the original password which was all ok! The system tells you that you have 10 minutes to complete the new re-set but all I got was new codes one after the other! After I had set up too

1) seriously wonky trolleys (when are they ever checked?)
2) only one british eating apple but plenty flown in from Southern Hemisphere, when there are orchards down the road with a great crop. How can that be justified from an environmental pov? UK plc anyone?
3) no one supervising checkouts. Many customers need or prefer a human being at a till to serve them. Queues abound as half the tills are closed as staff are busy sorting issues with self service and "smart" shop. Progress? Really?
4) My local branch is going through refurbishment so guess what, the store I visited was busier than normal. Any chance of some pre planning to accommodate this demand. Nope.

Sainsbury's in Harlow is a lovely shopping experience. Good produce 😁🙏

Used the self checkout yesterday. Scanned and paid for my purchases, put my receipt into my wallet and put it away, then tried to leave! They have installed an automatic barrier before the exit which didn't open. I had to catch the attention of a member of staff to point out that the barrier wasn't opening. She looked bored and just said "You have to scan your receipt to open it", then walked away. SO, I had to put down my bags, get out my wallet, dig through to find the correct receipt, scan it, quickly push my bags through the gate before it shut again, before being able to put the receipt back into my wallet, put my wallet away, pick up my bags and finally leave. Very poor customer experience.

Sainsburys profiteering yet again.can now only get 25%off on bottle of wine over £6.not worth doing it now will just get what I need now on my normal £5 bottle .also carling up £2 per case.big rise .rip off sainsburys.