James Cargo Services Reviews 

We dealt with friendly competent staff who understood our an anxieties and stresses and helped ease the burden of relocation for us and our pets. Fantastic service!

Fantastic - I had 1,000 questions about moving our cat from Canada to the UK and they answered every one, extremely quickly. Honestly put me at ease so much - worth every penny.

We got James Cargo Services to take care of our cat Tofu for his move from Singapore to London, and we are soooo pleased with the excellent care and service they have provided. Thanks very much to the whole James Cargo team, and keep up the fab work!!!

Morgan and Georgina were very helpful while helping transporting our 2 cats from the US into the UK. Would recommend them!

A tricky shipment from USA to UK made a lot less painful with the help of this team - thank you.

Basically, they send me 3 different budgets, and before I even start, they tried to apply extra fees, luckily, I noticed the problem, and confronted them.
They change the person that takes care of your dog all the time, and each person says something different about the process and the next steps.
My dog arrived in the UK with all the original documents, as a JCS agent informed me.
After, they said that there were some documents missing. I proved that the original documents had been delivered, as I have a copy of everything.
Although they said they do not accept copies.
I had to pay more than £ 260, and my dog stayed 24 hours more in the Animal Care, and finally I was able to pick my dog.
The problem was they do not return me the original documents of my dog!!!!
So, they lost her original documents.
Because if they can only release my dog with the original documents, how have they managed to accept a dog without them? On the other hand, if they accept copies, why do they ask me to pay extra fees, as I can prove that she flew with the original documents?
These questions remain without answer.
I tried to contact them, and asked them about my data, and data protection. I even questioned about my data subject rights. Not only they do not know the difference between the applicable law in the UK, but they refuse to provide an answer, even after I explicitly requested to have my requirement forward to the DPO.
Because of this, if you can, PLEASE AVOID JCS!!!!! They might seem ok, but they will end with your patience, your money, and they do not even know what they are doing (as clerks whose does not know even the applicable law, or the regulation they follow).

Yep, after lots of complaints, the original documents have finally appeared!!! It took more than 10 days of complaining, and they initially refused to help. Only after making some noise online, I finally received the original documents for my dog!!!!

However, they still haven't addressed anything regarding data protection, the issues related to fees persist, and communication problems persist as well... So, I continue to have this terrible experience. Even after a significant problem, they only respond when I, as a lawyer, make a complaint. However, they still haven't fulfilled all of their legal obligations...

We have just shipped three dogs from Auckland New Zealand, and JCS managed the whole process of clearance at Heathrow. We cannot thank JCS enough for all the help and professionalism shown by them in this prosses. It is very nice to deal with people who care and are so efficient in their work.
Truthfully, they are an AWESOME company.
Many many thanks JCS.
Steve & Joyce Thorne

Exceeding expectations! All was done smoothly, accurately and on time. Definitely, recommend to everyone!

Efficient, friendly service. And you can actually speak to a real human being.

Excellent Service: We were thrilled to receive our pugs in great spirits and cleaner than they were when we sent them off in Cape Town.

Shipped two dogs from Wales via Heathrow to Dubai.

James Cargo were brilliant. They supplied the wooden crates for us which were really well made and sturdy.

Collect the dogs from us on time and kept us informed all the way through the shipment.

Staff were excellent and very easy to deal with.

Highly recommend this company to anyone wanting to ship any type of animal overseas

Rachel was so helpful and replied so quickly when flying our dog from London to Dubai. Amazing service!!

JCS Livestock assisted with importing our German Shepherd into the UK and subsequently from the UK to South Africa which is a very challenging jurisdiction to import animals to. They went above and beyond to support us through a rather arduous export process and they worked under significant time pressure to ensure our dog made his flight even sourcing a replacement crate at the last minute when ours didn't meet specifications. The agents were incredibly helpful and knowledgeable and very prompt with communications. I can highly recommend this company.

Brilliant service from Georgina and Morgan when we recently brought back 2 dogs Danny and Eugene rescued from Oman

We had car trouble on the way and this delayed us arriving, the girls were amazing they brought Danny and Eugene into their office to let them play and settle after such a long journey

We would definitely recommend James Cargo Animal Services at Manchester Airport
Thank you so much

Absolutely amazing company, would have given 10 star rating if had to the option. We flew our 1year old pug with 4paws/ James cargo services from Manchester to Cyprus. The care and the attention is secon to none and would not hesitate using them again. We received lots of pics and updates throughout her journey, fast replies to emails and very reassuring. My pug arrived happy and healthy due to this companies. I am forever thankful.

Moved our dog Tyson from the UK to Canada. Absolutely great service from the JCS team.

Very knowledgeable during the whole process. Answered any questions swiftly. Were always very kind.

Roy (driver) was amazing with our dog. Made him feel super comfortable right away.

Most importantly , they got our dog home safe and sound ☺️

My two special dogs came from South Africa and James Cargo services were the handling agents in Manchester. Their service was impeccable, and they were on point letting us know every step of the way with flight delays and kennel changes due to the flight delays. My dogs arrived in good health and happy. I highly recommend their services.

Danielle Young and her colleagues provided an excellent service when Sosa dog came on the same flight as us for a family holiday in the U.K. we were kept informed every step of the way.

So, when we moved from Singapore, we had the challenging task of bringing our much-loved pet frog Olive - a whites tree frog - into the UK. Everyone does dogs and cats, FROGS not so much.
JCS pet services were absolutely brilliant as receiver and totally unfazed by Olive's the frog's arrival. Alex the Import Clerk was friendly, helpful and clearly cares a lot. Would not hesitate to recommend them for Gatwick ARC arrivals!