James Cargo Services Reviews 

JCS was really efficient, and they kept me informed throughout every step of my cats' move from Vietnam to the UK.

These guys helped me bring my beloved 13 years old chihuahua back to the UK in July 2024 after we relocated to the middle east in June 2022.
I cannot recommend them enough. I dealt with 2 members of staff, Charlie edmonds initially and then Lisa Daly afterwards. Lisa became my main contact and The level of service was up there, she was so proactive, responsive and reassuring. In a process that is complicated enough, She made sure I was equipped with all the necessary knowledge and she followed up with DEFRA and APHA to pre check the travel/shipping document. Thank you from the bottom of my heary for helping us reunite with our beloved Diego! My 5 years old daughter was over moon when she saw Diego! I can't thank you enough!!

They made the experience so easy. When we picked up my dog we didn't realise we was classed as a commercial flight they took me through the whole process and did everything the could to get him out as soon as possible. They were brilliant, helpful and really made everything easy to understand in a really stressful situation.

I can highly recommend James Cargo Service. Charlie Edmonds was amazing always responding to my 110 questions. Thank you so much for making sure all went really smooth with the export of my two yorkies to South Africa.

Sarah & the team were incredibly easy to work with -- I've done this a few times, bringing my dog from London to Boston. This was by far the easiest time! They were both professional and very down to earth, no extra red tape. Great client relations.

I am thrilled to give James Cargo Services Ltd a 5-star review for their excellent service in delivering my cat, Georgia, from Manchester airport to my home city.

A special shoutout to Morgan Luke, who corresponded with me while I was abroad. His professional and positive, cooperative energy put my mind at ease during the stressful time of importing an animal to the UK.

My mother is also pleased with the company as they communicated well with her, orchestrating delivery seamlessly and providing timely updates. The driver who delivered Georgia was very pleasant with her too. Highly recommend their services!

Thank you guys,

Caramelo is very well, full of energy.

He said you treat him very good! 😂

Amazing service you have done!

I was quite apprehensive as both cats were not social on account of being born and raised during covid, when they only saw and related to me. I feared how they would fare with people they had never seen before. But it was all good! The service was seamless, fast and not particularly stressful on me, or the cats. Thank you to the A team!

Fantastic service- very empathetic friendly team who deal with queries promptly and understand the stress of owners waiting anxiously for news. Can’t recommend them highly enough

James Cargo were extremely helpful and kind through a very stressful situation. Because of a flight cancellation and delays, our original clearing agent for our pet issued a refund because they didn’t work on weekends. We had one day to book a new clearing agent for our dog and James Cargo were super quick, helpful and kind.

Thank you again! - The “all clear” call from the team were the best news I’ve had during the week!

Here's a 5-star Trustpilot review for the pet transportation company, highlighting Lisa's exceptional service:

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We recently used this pet transportation company to bring our two dogs home to London, and the experience was outstanding! Despite a two-hour flight delay, Lisa, the import clerk, was absolutely phenomenal. She was on the spot with all the updates, constantly reassured us, and did everything in her power to ensure our dogs were safe and comfortable. Lisa’s dedication and professionalism made a stressful situation so much easier. We are incredibly grateful for her hard work and cannot recommend this company enough for their top-notch service. Thank you, Lisa and the team, for getting our fur babies home safely!

Excellent service always responding very quickly to emails and keeping us informed at all stages as to what was required. Once the pets arrived in the UK they kept us informed upon customs clearance and also the driver phoned us when leaving giving an estimated time of arrival. Highly recommend their service.

I had no worries about my cats getting back to the UK and was kept informed about their progress. It took away one big stress from my move home from overseas. Highly recommend them.

Great service provided by James Cargo, Manchester. My cats were imported from Kuwait to the UK and Morgan was very helpful in answering all my questions. Upon collection at Pets On Jets at Manchester Airport, my cats were received back with clean crates after a very long 24 hour journey. Would highly recommend their services. Thank you 🐱

Excellent service and superb communication!

James Cargo Service team in Manchester were awesome. They picked Maddie up from her flight from JFK to Manchester and delivered her right to our door. Nat was fabulous. Providing us with pictures and commentary on their stops on the drive from Manchester to Fife, Scotland. Can’t speak more highly of them and would have no hesitation recommending them to friends.

The drive who brought our dog to us from the airport was an angel. Great service!

They were very helpful and promptly answered all my questions and concerns- particularly Alex who was in charge of clearing my pet on the day of our flight! Also, my pet was cleared more quickly than anticipated which was great.

My wife, cat and I moved to.Latvia. The team at James cargo were great. We were anxious about the trip but JC helped all the way with the correct paper work etc. Dave (Marcys driver) arrived on time to pick Marcy up and was very friendly and kind. It was a very good experience. Thanks team JC.

Thanks for your care today with our dog, Logan and extremely quick professional service. The staff were extremely efficient and helpful and the facility seemed extremely safe and clean. Great job and I would certainly recommend your service.
Thank you to your team!