Jamesfrew Reviews 

Guy was efficient and really professional from the minute he entered my house until he left.

The guys come in do the job quickly and tidy with no issues or hassle. I never give 5 stars as believe people/companies would maybe think they don't need to keep up the standards or improvements.

The engineer was very professional at his job and very polite and friendly he was also very respectful of the property

I was kept up to date on when the appointment was and how to change the appointment if necessary. On the day, I had reminders of the appointment and was notified when the engineer was on his way. The engineer was polite, friendly and efficient.

Engineer was professional and polite. No issues.

The engineer was very prompt and efficient.

The technician was very pleasant, was tidy and did a thorough job

Arrived on time very nice young man

Good timing and engineer courteous, asked how the boiler was and completed the job well. Pleasant and helpful.
The booking process is good too, giving times and options if required

Really disappointed in drainage element of Gold star package. Dreadful experience with no loo for around 7 days. Frew said issue could not be resolved until I paid for a CCTV camera at a cost of £245! This was not covered by package but no explanation to explain that - just told to accept and pay. Called another company who jetted the drain and problem solved in 10 minutes. Fast, reliable service from them! Customer service very poor - despite formal complaint no contact after 3 days. Will be stopping contract as soon as I can - unfortunate after many years a customer.
Updated 10th. Contacted by area manager who accepted mishandling of situation and promised reimbursement. Still waiting on that and it’s now 15th.

Great service,Alex superb as always

Job done , no fuss .

William did his job without any fuss and answered any queries we had

Fast efficient service. The engineer was a good communicator, and vey helpful.

He was on time and very pleasant and helpful

Annual Service was carried out incompetently as was left with a central heating system not working as the engineer had switched the system off. Also was unable to answer questions "only here to service boiler" . Had to call company and another engineer rectified the mistake made by the service engineer.
Company though handled situation diligently and sent out another engineer speedily and had my system working again thus restoring my faith in the company.

Great service from start to finish and Colin the engineer was excellent.

I was told the Engineer would be between 12.30pm and 4.30pm. About 4.20pm I called your office to be told they would be there before 6pm. Someone stayed in all day. About 5.50pm I called again as I still had not received a txt advising the time of arrival. When I called my father in law I was told the Engineer had just left.

Guy was more intersted in trying to sell me a new boiler, than anything else ,trying to say my boiler was old and best to get another one as far as I am aware it passed didn't speak to much apart from promoting new boiler ,didn't know anything bout defects !!! Not the best service this time asked if it would be more energy efficient and he said no .