JCT600 Limited Reviews 

I’ve just bought a Mini Cooper from jct600 mini in Bradford, Sticker Lane. Sales assistant Solome dealt with me - she was very friendly and professional. I can’t fault the customer service we experienced and I am very happy with the mini. Would recommend this dealership

Taken the service plan out. Gina was very friendly and polite great service 👍

Big thank you to Gina . Very helpful with my call today . Explained everything and very thorough . 5 stars

James was fantastic start to finish,polite,professional and punctual.everything went smooth.

I have given the 1* rating as the 5* rating they say they give is just not true.  My daughter purchased a car from them which had been a smokers before the car smelt strongly of smoke.  The salesman promised it would be valeted and sorted  before collection.  She agreed collection disposed of her old car, when she got there she was told they had valeted but there was still a smell and he had ordered a 'bomb'  which is apparently a industrial type air freshener.     Since she had disposed of her car she had no alternative but to trust him and took the car.  Surprise surprise the bomb never arrived.  She subsequently contacted him to say the parcel shelf string had been removed his reply was the car was sold as seen. She subsequently had to purchase the missing items and have the car valeted.   She paid £12k for this car and this was the service she received.  I thought I would give JCT600 customer services the chance to redeem themselves and restore my faith.  I messaged them and they didn't even bother to reply.  Suffice to say I will never purchase a car from them again and I would recommend others to take care and avoid.

Gina was incredibly helpful and explained everything clearly. It really gave me the clarity needed to know what I was purchasing and reassured me. The price quoted for the service offered is good value. Cannot recommend enough.

Avoid if at all possible.

I bought a brand new Q5 from JCT600 Audi in Lincoln at the start of the year, after a few weeks noticed a rattle noise from somewhere so booked it in for a observation to find the source and fix the issue. When I collected the car they told me the speaker cover was what was causing the problem and said they had ordered the part, it took nearly two months for them to get the new speaker cover, then around a month before they could get the car back in. On collecting the car I was told that there speaker cover had been replaced but was still rattling a bit and to take the car to see if I could still hear it, and too book it in again if I wasn't as they would more than likely need to change the dashboard.
After a few weeks of driving the car I could still hear the rattle and during that time I'd had an issue with the dashboard digital display going completely blank, leaving me with not speedo, mmi, etc so booked the car back in which took around another 6 weeks.
During that visit, they carried out a recall job on the seatbelt, a software update for the dash display and loose wheel nut indicator that kept coming on and putting the car into limp mode for no reason, however they wouldn't work on the speaker rattle as they said my drivers side tire had a dangerous 'gash' in the walk and needed to be replaced before they could carry out a road test to determine where the rattle was coming from (even though they already told me they new where it was coming from on multiple occasions), and they could replace the tire for £373.56 and that it was advisable to change both tyres for £747.12. I asked if I could pick the car up ton get the tyre replaced somewhere less expensive and return the car back to them to carry out the road test and fix the speaker issue, which they refused, saying I'd need a new appointment slot if I took the car.
I collected the car anyway and took the car to get the tyre changed, however the technician changing the tyre came out and told me that the tyre didn't need changing as the around 15mm cut in the tyre was not on the wall of the tyre and was only a few mm deep, not even as deep as the tread.
I told him that Audi had refused to road test /work on my car as they told me the tyre was dangerous and had the tyre changed and to change it anyway.

Summary:
Audi wanted to strong arm me into having my tyre(s) changed with them even though there was no need too, and using the having to book the new appointment slot as leverage to get the tyres changed there and then so I'd be non the wiser that it didn't actually need doing.
The original rattle issue still hasn't been resolved nearly 7 months on.
And the icing on the cake, they didn't even give the car a hoover and clean as they told me they would when I dropped it off.
Friendly customer facing staff, but terrible overall service, time wasters, lying opportunist's.

Great service buying an all in warranty for my vw polo with help from gina buckingham @ customer service centre,very helpful and patient.
Thanks peter

Signed up to a service plan today with Gina Buckingham guiding me through the process. Friendly, helpful and very clear in explaining how it all works. I now have peace of mind for 24 months.
I’m only giving four stars because I had previously tried to set up a plan on line but the Audi website would not accept my car registration number despite multiple attempts.

I recently had my BMW 1 Series go in for a safety recall at BMW JCT600 Bradford, Sticker Lane, to have the driver’s steering wheel airbag replaced. A couple of days later I noticed a small issue and reached out to BMW UK. They responded in under two days, contacted BMW Bradford on my behalf, and within just a day they offered me a solution that truly went above and beyond what you would expect from a main dealer.
The team at BMW JCT600 Sticker Lane were absolutely fantastic – courteous, polite, and very professional throughout the entire process. Their customer service left me feeling completely reassured and valued. This level of care and efficiency is why I have no hesitation in giving them a five-star review.

We went through all the sales process of buying a Toyota Yaris from Birstal. To be told that the price had gone up since yesterday. It was £11,300 on 22/08/26 and today 23/08/26 to be told today it had gone up to £13152 after we test drove it, but the cheaper price was advertised at the Doncaster store . We presented the evidence but to be told that 13k is the price . DO NOT TRUST !!!!! 24/08/26 UPDATE ....Manager telephoned us and said the price was wrong, however a sales person at Doncaster branch stated to us when a cars are transferred from Branch to Branch the manager at the branch can put any price up of there choice ?? depending on the clientele????? even though we had screen shots of the price from Friday evening 21/08/26 to Sat 22/08/26,midday then today 24/08/26 they offered us £250 discount,but we have already purchased a car from another dealer we have lost all trust in JCT600 before you purchase a car u may need to check the branch of the price is correct as they can inflate within hours

The Lincoln Audi branch took my car while in for repairs on a extra long test drive, got me a Humber bridge fine and the driver which was an ex-cop took to speeding, 15mph over the motorway limit and 5mph over the bridge speed limit, they can’t tell me what mileage was done and recorded the same miles from when it went in to when I collected it, even though they did at least 100 miles extra not even asking for permission, I would like to think that no other. Customers were duped into there car being used as a hack

Spoke to the salesman to organise test drive of a specific car - told him the car wasn't on the website and could he check it was definitely there before I made a 150 mile round trip. He said yes, it was definitely there and there were also plenty of similar cars I could test drive. I said no thanks, just this one, I know how they drive and am only interested in this one. He assured me the particular car was there. Chased me by phone 1 minute past the arrival time, then kept me waiting for almost 20 minutes once I got there. During those 20 mins, I found it on their forecourt with a sold sign! It had sold the previous day and he "didn't realise". Not happy at all!!

The service from Paul E at JCT600 Castleford was second to none, knowledgable, friendly and very helpful.

We took our VW ID4 in for the recall software update on 13.08.2026 to the Sheffield Hillsborough branch, we also paid for a loan car while work was been completed as was advised it can take upto 2 days, India and all the staff we spoke to and dealt with were friendly and helpful. The whole process wae easy and straight forward no problems at all , The update was done and completed that day including the free vehicle health check complete with video showing the check. Very pleased with the service provided.

Excellent service at jct600, middlewood road, reliable, excellent work, friendly, trustworthy staff, i would not take my car anywere else.

Gina was very helpful in getting us a new quote for our renewal for our car servicing and MOT. She was very quick in answering any queries we had and more importantly she went through the quote bit by bit so we knew what we were being charged for each step as she sent. Seemed to know what she was talking about, and more importantly it was a good quote not over priced in our opinion. Thank you Gina

I wish to thank Gina Buckingham for all the work she did to correct the errors on my new All In Service Plan.
Also her colleague Kelly Plant who initially gave me advice on the benefits of the policy.
I feel both ladies were very helpful and went beyond their job description.

I have been extremely disappointed with my experience with Mercedes-Benz & JCT600.

Since taking delivery of my brand new vehicle last year, I have experienced multiple faults, including a serious electrical incident where a USB port emitted smoke while I was driving. Despite this, I have found the overall handling of my concerns to be slow, disjointed and frustrating.

Communication between the dealership and Mercedes-Benz Finance has been poor, leaving me to chase updates and act as the go-between. Rather than working together to resolve the issues, I have spent months sending emails, making phone calls and trying to coordinate between different departments.

Whilst some individual members of staff have been professional and helpful, the overall customer experience has fallen far below what I would expect from a premium manufacturer. The lack of urgency, poor communication and the amount of time and stress this has caused have completely eroded my confidence in both the vehicle and the brand.

This has been, without question, the worst customer service experience I have ever had. I would not recommend Mercedes-Benz based on my experience.

I took my Audi A1 into the dealership on Saturday for an oil and pollen filter service. The air conditioning was working perfectly before I dropped the car off, but immediately after collecting it, I noticed it was only blowing warm air.

As the dealership was closed, I couldn’t return the car straight away. I then called several times to arrange for it to be looked at, initially being told I would have to wait around three weeks, before eventually being offered an appointment for the following week.

I was also told I would have to pay £150 for them to check the car over, which I find completely unacceptable considering the issue only appeared immediately after the car had been in their care.

I ended up paying for an independent mechanic to check the car myself. Within two minutes, he identified that the air conditioning had simply been unplugged. He plugged it back in and it immediately started working again. The mechanic also confirmed that there would be no reason for this component to be disconnected as part of an oil and pollen filter service. Given that the system was functioning correctly before the service and worked immediately once reconnected, this raises serious concerns as the disconnection appears to have been a deliberate action rather than an accidental issue.

I’ve now had to pay out of my own pocket to fix an issue that wasn’t there before the service, despite having a service plan with the dealership for the past two years.

Overall, I’m extremely disappointed with how this has been handled. I expected a much higher standard of service and customer care, and this experience has seriously damaged my confidence in the dealership.