JDWilliams Reviews 

Appalling! I paid £5.99 for next day delivery. Parcel was ‘missing’ (not their fault) so opened a case with Evri AND JD Williams. They never responded to my emails (I sent two and waited 24hrs). Eventually ‘spoke’ to someone via the chat and explained I’d been waiting 10 days (told I needed to wait another 24hrs). She refunded £1 of the postage (as this was the extra!). Surely you’d refund the whole amount. I’ll NEVER use again

Very happy .

My items arrived quickly and look gorgeous. There was a problem with my order and after emailing them, they sorted out my problem and could not have been more helpful.

This company uses EVRI to deliver their packages. Now is the second time that I place an order for next day delivery and of course it didn’t arrived when it is suppose to. Called the customer service and their answer was that they cannot contact the courier that they choose. And that the next day delivery is not guarantee but they charge £5.99 for it!! Fed up of receiving my order whenever it suit them. If you can’t guarantee the next day delivery don’t offer the service!! Big disappointment!!

Ordered boots for an important day. Paid next day delivery.
And did not receive my order which I needed for 4th August 2026.Evri said not processed and won't receive till sometime tomorrow. And this has ruined my day where I was going. Absolutely disappointed and think unprofessional. Will not be using them again

Item was delivered on time (display unit). However, after taking all the pieces out it was apparent that there were no assembly instructions in the box. This was over 3 weeks ago. Have contacted customer services 4 times now and gone through all the rigmarole of the chat bot first before you get to chat with a human. Saying that, the repeated non sensical responses I’ve been getting from them they are actually no better than the chat bot. Four times now they’ve fobbed me off with promises that someone will send me an assembly booklet. I’ve been lied to and told that they’ve emailed it to me (“I’ve sent it please keep checking your email and spam”) only to be told an hour later that they don’t actually have the ability to email it to me as they don’t have an instruction booklet. Piss poor. Would not recommend buying anything from them especially larger items of furniture etc

Abysmal first experience of using this company. I'm still getting delivery notifications - it's coming, it's delayed, it's coming, it's been delivered, etc. But it transpired the order never actually left the warehouse, despite my being charged for my items. I spoke to a very unhelpful customer representative today who was exceptionally hard to understand, and made passing security harder than talking to any bank I've ever dealt with. She tried to start blaming it on the delivery - it 'couldn't be delivered' - before admitting it had never actually been sent out. She said it will now be refunded - as a result of my call, this was not done proactively, despite it being their decision not to send out this 11-day-old order for whatever reason. This was a disappointing and wholly sub-standard experience from start to finish. As a first time experience with this retailer it couldn't have been much worse.

Been a customer for 5 years, Ordered £150 in Miller and Carter vouchers to treat my wife, Ordered cancelled immediately, account blocked, No explanation, awful service very disappointing.

Select option *pay for delivery" only for it to get delivered to the closest Asda it said upon confirmation of purchase.

Then we couldn't cancel either...

But yeah we got charged for delivery without them doing the delivery to door.

Don't expose that option.

So far so good. Thank you

Very quick and easy site to make payments.

Awful customer service. I received two shoes but both left feet - seriously! NO help from customer service, still grappling with it. They don’t answer my queries and just keep replying with clearly automated / templated paragraphs. I doubt they are even reading my emails. Driving me absolutely mad. I am never ordering from them again.

I am extremely disappointed with JD Williams’ customer service.

After owning a Shark vacuum for only two months, it developed a fault. I contacted JD Williams expecting them, as the retailer I purchased it from, to deal with the issue. Instead, they repeatedly tried to send me directly to Shark rather than taking responsibility themselves.

Despite explaining that my contract is with JD Williams and asking them to arrange the return and refund, I have had to send multiple emails repeating the same information. Each response has felt like a template rather than addressing my concerns, leaving me frustrated and feeling as though I am not being listened to.

As a customer, I expect the retailer I bought the product from to handle problems with faulty goods properly, not pass me from one company to another. The whole process has been unnecessarily stressful and time-consuming.

I hope JD Williams will now take responsibility, arrange collection of the faulty vacuum, and resolve this matter fairly. Until then, I cannot recommend their after-sales customer service.

Ordered a £99 item which arrived
Paid my account regularly but they were still adding interest. Amount never went down always up.
Refused to pay after I had paid the full amount
Now being threatened with home visit from a debt collection agency
Wouldn’t use this company again even if I could

Product arrived broken, customer service very difficult to reach and completely unhelpful

I am very disappointed with this company.
Considering I have been shopping with them for forty years I have decided to stop shopping with them.
The returns policy is a nightmare to navigate if you haven’t got a printer to print the return labels and if you haven’t got a smart phone getting a QR code is hopeless.
Why can’t they send a return label with the order like they used to do?
I spent an hour on the phone to customer services this morning trying to get them to understand that a lot f elderly customers can’t or don’t have the ability to do a returns.
So today is the last time I will be shopping with them..

Ordered for parcel shop delivery. Tracking shows it is with evri.. Really difficult to figure out how to sort it out on the jd williams website. And rather than sort it out as the vendor. You have to chase it through Evri. This is the second time this has happened.