JDWilliams Reviews 

I placed an order for a leaner mirror after being bombarded by ads. It was a good price - if only the mirror existed.

After emails, chats and phone calls chasing it, I was promised it was out for delivery on delivery day despite zero communication from this company.

Three days later still nothing had arrived - next I knew I’d been refunded with no communication whatsoever. Order still says it’s being delivered but I assume it won’t be. This company don’t engage in any form of communication, they never deviate from a script that’s not fit for purpose and you don’t get the product you’ve ordered. I wish I’d read all the reviews before ordering - I would have avoided and purchased elsewhere.

Avoid at all costs.

Don’t like the slider bar to alter the price you want to pay

Trying to return an item using the customer service help desk. While the agents are perfectly pleasant they are incapable of thinking outside of the box. I’ve spent nearly 10 days trying to return a dress. They added the wrong item to the return and I don’t seem to be able to make them understand that the wrong item has been added. There’s a big price difference between the item I’m returning and the item they have listed so it needs sorting. Each agent I’ve messaged with says the same thing, arranges the return, says they’re sorry for the inconvenience, then leaves the conversation leaving me no further forward.
Very frustrated, have spent hours trying to sort this out. Now waiting for a email to tell me what to do next.
Very poor service.

Got a letter from this computer informing me I have set up a credit agreement for £1250. I've never heard of this company before so someone's set it up as a scam. They're definitely not doing due diligence

Shockingly bad. Orders are constantly cancelled citing stock issues however order email that it sent clearly says “instock”.

Customer service repeats from a script and no real way of contacting anyone. Even more shockingly is they send a letter to apologise for having no stock on the item you order that was most definitely in stock as items not in stock are not able to check out.

Pathetic company

I ordered an item from this company paid extra for next day delivery which did not turn up. Contacted them the did not apologise at all and just said I should read terms and conditions in relation to delivery. They told me it would be 3-5 days delivery.
I am now on day 7 and suprise still no parcel
I contacted them again to and they said it would be delivered today. Now bearing in mind I have been told this every day and still no parcel.
DO NOT USE THIS COMPANY AS THEY REALLY DO NOT CARE ABOUT CUSTOMERS ONLY ABOUT PROFITS.
DISGUSTING CUSTOMER SERVICE

I ordered a bundle of Wham Crystal storage boxes. The lids for the four 80L boxes arrived cracked and broken, although the containers themselves were undamaged.

What should have been a straightforward damaged goods claim turned into an extremely frustrating experience. I spent around an hour on live chat, repeatedly providing the same information, being asked the same questions, and receiving the same scripted responses. One chat session was even closed while I was actively responding.

I explained multiple times that only the lids were damaged and asked for replacement lids. Instead, I was repeatedly told that the only solution was to return the items. No practical alternative was considered.

What I found particularly disappointing was the complete lack of common sense. The issue was four damaged plastic lids. Rather than sending replacement lids, JD Williams’ solution was to arrange for four large 80L storage boxes to be transported back, and for me to order replacements. This creates unnecessary inconvenience, unnecessary packaging and unnecessary transport emissions, all because nobody was willing or able to supply four replacement lids.

I also sent a complaint email on Wednesday and, by Friday evening, had still received no response.

In the end, I have arranged for the four 80L boxes to be collected and returned, while keeping the undamaged 60L boxes. I’ve already ordered replacements elsewhere because I no longer have confidence that this issue will be resolved sensibly.

Mistakes happen and damaged goods can occur in transit. What disappointed me was the way the issue was handled afterwards.

Based on this experience, I won’t be shopping with JD Williams again.

Bot protection is nonexistent. Get an alert to say something is back in stock, go to site and add it to basket, website starts crashing and giving errors, have to log in EVERY TIME as it logs you out if you’re absent for a couple of minutes, wait for a text to come through, then item is out of stock. Just awful. Happens every time. Been trying to buy Pokemon products for what feels like six or seven months and have been successful zero times because they’re unwilling to do anything about bots. They get their money and they don’t care if it’s to resellers or people breaking their TOS.

Ordered a keter bbq table and it came with missing parts.

Got lied to three times by the customer service team about sending replacements first it was 3 to 5 days then it was ten days then they said they never sent it and then after I asked for a total replacement they said they would be in touch to arrange delivery.

All lies , they had done nothing and I was getting closer to my refund deadline so I had to refund.

Will never give them a penny ever again, easily the worst aftercare I've ever experienced.

Absolutely terrible rip off merchants!!
I ordered some trousers as a first time customer that we're applicable for 25% off using code SAVE25. I queried this 3 times with different customers agents who said the discount is manually applied on dispatch. I have the received the trousers and surprise surprise the discount has not been applied despite being told by there complaints department my account would be adjusted within 24 hours!
Absolutely disgusting company avoid at all costs!!

Good experience

i was accepted for a jdw credit account my first order went through fine, i have tried to order again today and it has been declined with my credit limit now removed. never known a company to credit check you everytime you place a order? defiantly avoid

I called the operator and I asked them to change my address on the parcel because I selected the previous address where I left and they assured me is done and now the courier Evri sent me the message the parcel will be delivered to the wrong address

Been with them 10 years spent loads with turn have good credit yet they charge me 74.9% apr don’t answer my complaints they’re as bad as loan sharks I’d avoid them paying them off reported them ti financial ombudsman and can’t wait to see the back of them

These are a horrible company my payment of a balance of £77.73 was two days late as my husband was in hospital on critical care and they registered it on credit reference agency no letters and now paid the full balance off stay clear of these in human robbing people will never shop with them again and would never recommend them .customer service is shocking also

Only received part of order. Customer service claim all of it was sent out. Total rubbish. Returned the part I received, not much good without the other bit. Would not use them again.

They charged twice for one order: some weird amount and then the correct one. Item returned. Placed another order but it just disappeared.

My mum has asked me to add this review.
My mum has been with jd williams now for near 5 years, never had any issues, order came and she paid without missing and more than minimum payment, shes then gone and placed an order today, but she said it didnt look right and her credit on the account remained the same but usually after a purchase it is deducted.
When i arrived at my mums, she showed me the conversation she had with 3 different customer service who all couldnt tell her why her order is on hold and under the review team. She went through security checks when in conversation with customer service, but again couldnt tell. Her since then I've then spoken to them on her behalf, she cane them permission for me to discuss it. Apparently they need to some security checks which my mum did on a number of occasions today when logging in and being sent one of codes. So we're a little confused. Surely they could tell me mum the reason. She's worried now and thinking all sorts. She's a lovely mum who wont do harm by anyone. She pays everything on time and if in doubt I step in. So yes were very frustrated by this and the lack of help and communication from customer services

This is posisbly the worst customer service I have ever received from a company. I spent a lot of money on garden furniture, and only received half of it (twice!). I am still awaiting the delivery of the second half or a refund, nearly three weeks later. The staff on the phone have been rude to me, and the second line support team have been either unresponsive or unhelpful via email. Everytime you contact them, you need to wait three working days for a response, which seems like a ridiculous amount of time. You cant talk to them on the phone, and there is nobody higher up to speak to. I also am awaiting a response 5 working days later from their last email. Really disappointed, and won't be using them again.