Jetpets Reviews 

Highly recommended, made the entire process easy and straightforward.

I’m very happy I used JetPets for Pickles relocation (Melbourne to France)
Everything was fine and we received regularly news from her during her trip.
Melanie was always available to answer to all my weird questions ;)
Highly recommended
Thank you JetPets

JetPets showed extraordinary care for my anxious old boy Poppy on his trip home: truly above and beyond. Poppy had been a bit poorly during his month of loneliness at PEQ quarantine and so I was incredibly grateful that Jet Pets carefully observed him for a day before putting him on his flight to Darwin. Montana made herself available late at night when I was pacing up and down and the airport, and took care to follow up that everything was alright once he arrived. Poppy has made a full recovery from his ordeal, and my nerves are all the better because of JetPet's genuine efforts to reduce the trauma of an international movement like this.

I was 100 % satisfied with Jetpets getting my doggos from Melbourne to Perth. They are in constant contact with you and give you updates of when they will delivery your family. My doggos was happy when they finally arrived. I would definitely highly recommend them.

Very professional and you can tell they care about the pets entrusted to them. Our dog is anxious and I was concerned about international travel but he couldn't have had a better outcome. Communication is brilliant and the updates were so appreciated.

In my experience I would 100% recommend using Jetpets for relocating your pet internationally.

The process was reasonably simple and our consultant, Chloe, was great with communication and just made us feel very reassured about the BIG move.

Our pet arrived in great condition and we were sent a mini report card from each pet handler along the transit. It was super cute but most of all it was great to see how cared for our pet was.

Thank you to Chloe, the whole Jetpets team, the domestic handlers and the international handlers!

Jetpets was always responsive, helpful and went above and beyond. My 2 cats had to fly from Australia to Canada without me. After getting quotes from several pet travel agencies, and reading reviews, I settled on Jetpets and I'm glad I did. As this was a first for myself and my cats, I had a lot of questions, and they were always answered professionally and timely (Big shoutout to my Travel Consultant Chloe!).
From the airport, they sent photos alongside personalized blurbs about how they were getting on. Jetpets put me at ease, every step of the way! My cats arrived more calm than expected and I know Jetpets crew of true animal lovers was a huge part in this.

I want to say a massive thank you to all that were involved in the transport of our beautiful springer spaniels - Mac and Pip from Sydney to Muscat.
What an amazing service you provided us, we got regular updates and a report card on our fur babies before they departed Sydney. You all went above and beyond, and I want to thank Emily and Melanie for their assistance and the brilliant service they provided with arranging for Mac and Pip to join us here in Muscat.

Katie and the team at Jetpets were great to work with - they transported my 2 cats from Sydney to London and ensured I was updated and reassured throughout the process. They delivered the transport crates months in advance so my cats could get used to them, then worked with me to collect my cats from their temporary fosterer in Sydney & deliver them to me in London. My cats arrived healthy and in good condition, and adjusted relatively quickly to their new home. I would recommend this company to anyone looking to transport their fur family overseas with them!

I would recommend Jetpets for any of your pet transport needs. The staff are all amazing from the first customer service quote to the personal service re planning and updates. Special mention to Gayelene, Amanda and Simon for the AU side and Levi NZ side. Cannot thank you enough for looking after my dog from start to finish.

We moved our 11yr old Cavoodle Levi from SYD to LHR & had a fantastic experience with JetPets. We started the process in February & Rachael supported us every step of the way, answering all our questions & keeping us informed at all times. We were very anxious but every interaction we had with JetPets & their UK partner was very comforting & professional. Levi was very happy to see us & settled in after a few days. I worked for a major Australian Airline for 26 years so I was very aware of JetPets & their exemplary reputation & they certainly delivered. Thankyou Rachael & JetPets!

Jetpets provided a great service, they were very helpful in the preparation of Marmite's (cat) flight, they provided updates on Marmite's care at every stage of leading up to his flight and he arrived his normal chatty self. Huge thank you all the Jetpets staff

Jetpets were caring, efficient, knowledgeable and all around it made an experience we were a bit anxious about, a lot easier. Our pet is quite sensitive to strangers and being in different places, and how she was returned to us reflected that she had been cared for well and treated gently by people who are obviously pet lovers and know how to handle and look after more timid pets.

Our 9 year old, stress head cat, was moved from Australia to the UK. We honestly did not realise how big of a process this was going to be. All the staff at Jetpets were absolutely amazing throughout the whole process. All updates were great and they made it so easy to have all the proper documentation sorted.

Our cat made it here safe and sound and seemed to actually have a very smooth and comfortable journey!
I'd absolutely recommend Jetpets to anyone that is wanting to move their furry family overseas!

Jetpets organised all the requisite VET health assessments and flight bookings with SAA for our Staffy to travel from Perth WA to Johannesburg RSA. All pickup, care, onboarding, VET clearance on arrival, and delivery services were friendly, kind to us and Jock, and perfectly functional. Great service worth the high cost!

We recently used Jetpets to transport our greyhound to Canada and would NOT RECOMMEND using them for international pet transport.

After a positive pick-up in Australia, we received updates from her pet accommodation in Brisbane and again when she landed in Vancouver. After a 27 hour layover in Vancouver, we were notified at 6am that she'd been checked into her 9am flight to Toronto. However, after confirmation she'd landed in Toronto, I had to chase for updates and was eventually told they had driver shortages. She finally arrived with us at 10:44pm (Toronto time) that night.

Jetpets acknowledged delays and communication lapses in Toronto. However, they didn't acknowledge (and still haven't) Frankie's condition upon arrival:

1. She was extremely dehydrated and delirious - we were concerned as soon as we saw her condition in the van before she came out of the crate.
2. Both water trays were completely dry and we were told she hadn't been fed since she arrived in Toronto so 'she didn't mess her crate', i.e. she wasn't fed from approx 5am to 10:44pm.
3. She couldn't walk in a straight line, which continued for the first 1.5 days - her body was twisted when she tried to walk. This led us to believe she'd been in the crate for an extended time.

We stayed up to monitor her during the night and if she hadn't started to immediately drink water, we were ready to call the emergency vet. Despite all this, the Jetpets partner in Toronto reported that 'she arrived bright and alert'.

We understand from others who've brought pets to Canada that they arrived in good condition. Providing food and water and minimizing crate time are essential and she was perfectly healthy when she left Australia. We entrusted Jetpets with Frankie's welfare as we relocated to Canada. We couldn't have been more disappointed and were heartbroken when she arrived.

I recently relocated my borzoi, Phaedra from Sydney to Hong Kong! This journey was not easy but Jetpets made it a breeze. They arranged all exportation appointments and health clearance, saving us a lot of stress. They were amazing with communication, shout out to Katie Halson for answering my endless questions!!! Under their loving care Phaedra arrived clean and fresh, relatively calm considering how anxious she can be. Cannot thank or recommend Jetpets enough

Jacinta and the others at Jetpets did everything they could to support us and our cats through our trip. We were kept informed every step of the way and were confident that our cats were looked after and cared for from start to finish.

Amazing service, could not have asked for more when flying our 2 cats back to UK from Australia. JetPets made it super simple and easy, and kept us updated during the journey. The cats settled in well when we landed which is a testament to the care provided during the trip. Could not recommend more!

Jetpets were amazing from start to finish. I moved my two cats from Melbourne, Australia to Edmonton, Canada. Their communication throughout the process was excellent and always helpful. Once my cats started their journey, I received regular reports and photos. These were so reassuring. I was also able to track their flights. They landed in Edmonton in excellent condition. They were so settled that it's honestly like nothing even happened! They are both now fast asleep in their new home, seemingly oblivious to the whole thing. Thanks, Jetpets!