John Clark Motor Group Reviews 

I ordered a brand-new Range Rover Sport, paid for it and was told it was ready to collect. I booked a train and was literally about to board when I received a call saying there was a problem. I was told not to worry, they were sorting it and that my cancelled travel expenses would be covered.

That was the beginning of a month of constant excuses, changing stories and broken promises.

The first car had a microchip issue. I was told the repair involved removing the entire EV battery so the microchips could be changed and then putting the vehicle back together — apparently around a 30-hour workshop job.

This was a brand-new, nearly £100,000 car that I hadn’t even collected yet. I wasn’t prepared to accept a new vehicle that had already required that level of work before delivery. I was made to feel unreasonable and told “don’t worry, it’ll be fine”, and that the work wouldn’t be registered as a repair on the warranty history.

I then agreed to wait for another vehicle.

I was subsequently told the replacement was ready, on the transporter and would be with me the following week.

It wasn’t.

At 4:30pm the night before delivery, I received another call saying it wasn’t being delivered. This was despite repeatedly being told it was already on the transporter.

Throughout the whole process I was repeatedly assured that JLR had confirmed compensation and that my cancelled travel expenses would be covered. I was told this by different people and managers.

Eventually, I had enough and cancelled the deal. I went elsewhere and bought a stock Range Rover Sport from another dealer.

Then came the next problem — getting my money back.

It took over a week to get my own money refunded, involving numerous calls and being passed between different managers.

I was then told to contact JLR directly regarding the compensation because it had apparently been registered with them and was ready to be paid.

I contacted JLR.

They knew nothing about it.

After several days of emails, nothing was paid. The travel expenses I had repeatedly been promised would be covered were never reimbursed.

And before the inevitable corporate response saying “we have reviewed the matter and understand there were issues with the vehicle, including the microchip problem…”:

That wasn’t the problem.

I understand that cars can have problems. Microchips fail. Manufacturing and transport issues happen.

The problem was the repeated assurances that turned out not to be true.

I was told the car was ready when it wasn’t. I was told it was on the transporter when it apparently wasn’t. I was told JLR had confirmed compensation when JLR apparently knew nothing about it. I was promised my cancelled travel expenses would be covered. They weren’t.

And I was made to feel unreasonable for refusing to take a nearly £100,000 brand-new vehicle that had already required substantial workshop work before I had even collected it.

I know what the problems were — I was the customer dealing with them for a month.

The issue was how the situation was handled and the repeated promises that weren’t followed through.

I’m sure this review will receive the usual “please contact our management team” response. I’ve already done that. Repeatedly.

I eventually took my business elsewhere, and I certainly won’t be returning.

A hugely stressful and frustrating experience from start to finish.

My advice: think very carefully before buying a car from here.

The staff and the service they provide is always first class.

Friendly helpful sales staff with car delivered earlier than expected.
However, problems caused by deposit required less than 24 hours after returning from holiday which was not explained when agreeing the delivery date.

Friendly staff, knowledgeable and helped choose the right car for me. Happy with the deal offered.

We had a excellent experience when we purchased our new car.

The salesperson was honest when speaking to us about new and used cars. Answered any questions in full and was very helpful when we took our dog up to help decide what type of mini we were going to purchase

The ambience of the showroom was outstanding! The staff were courteous and attentive. Liam McDonald was absolutely magic! He had everything ready for a seamless exchange of our cars. Keep up the good work!

Daniel was extremely helpful from start to end. I could not fault the service.

Chris and Kabir were amazing to deal with! So happy with my car!

Cameron provided a welcoming and professional service. He added a few personalised touches to the delivery of our new car which really stood out.

My car picked up a little bit of bodywork damage when it was being serviced.

The team at Pentland Jaguar Land Rover in Stirling owned it and have put things more than right.

It’s stuff like this that makes you go back. Thank You

Nick our poc was extremly helpful, keeping us up to date and being flexable with appointments. The showroom very nice, very modern and well laid out. All in all a very good experience in picking up our new car

An excellent first discussion with Harriett Bryant, about the Mini we were interested in. Time taken to build the car on line, which made our final decision easy and thereafter place an order.

We were kept informed of the progress of the build of the car by Harriett (it arrived at the showroom earlier than expected).

Excellent explanation/ demonstration by Harriett of the car’s features and function at handover.

I am delighted with the car which exceeds expectations.

Was welcomed and looked after very well, everything was explained well.

Very easy handover. Everything was covered. Brian was informative, friendly and spent time working out what was best for me. Love my new mini.

Great sales advice from Scott Arthur at Aberdeen Renault, who arranged a prompt test drive and quote, with focus on the car I wished to enquire about. This was very welcome as other car showrooms often do not do this. Scott was friendly and knowledgeable and I will highly recommend him.

Liam was great

I was given a warm and friendly welcome in the dealership, I was asked about what model of car I would be interested in…given permission to look and inspect the vehicle in my own time. Once I had decided on which vehicle I would like, I had a test drive to see if it suited my needs. The salesperson went through all my options as regarding my trade in car and the financial options for the new vehicle.. I can certainly recommend my experience at the dealership.