John Clark Motor Group Reviews 

The team at John Clark Mini really look after you from start to finish of buying a car. Their attention detail is second to none.
Knowledgeable and friendly throughout. I would highly recommend them to anyone and the cars are brilliant.

This is our seventh BMW from John Clark BMW Tayside, and on every occasion, including aftercare service, we have been treated like royalty. The entire Team at John Clark BMW Tayside simply can not do enough for you, whether it's buying a new car, getting a service, or having some maintenance carried out.

I must make special mention of the highly helpful professionalism of Glenn MacIntosh, who is always there to call upon for a bit of support, and for the immediate engagement of Cat at reception, who greets you with a smile every time you walk through the front door.

Regardless of how the day is going for the team at BMW Tayside, they always go above and beyond to make your day go that little bit easier, if not that little bit more special.

No, I don't work for BMW Tayside; I just know when the Leadership Team have got it right....! and I enjoy "shopping" there!

I bought a 135i from JC last October. Within a month I had an issue with the drive-train. I was directed to take to my local BMW dealer in Stirling where they could find no fault. A month or so ago I had the same warning and repeated the process. This time I was told the plugs needed replaced but also informed that they were previously replaced at 24,000 miles. According to BMW these should last around 40,000 miles. My car has done less than 40,000 and now has had the plugs replaced 3 times (so lasting an average of around 13,330 miles). There is obviously an underlying issue with this car and J Clark have refused to respond to my emails, calls or complaints on the "contact" form. I have now taken it up with BMW UK. After care service is NIL.

Kabir was great to work with, not pushy or arrogant like I've experienced in other dealerships, he was knowledgable and polite.

When I arrived to pick up the car it was damaged at the front, damage that was not there the week before when I'd gone to see the car originally. However Kabir was upfront and honest about the damage and it will be repaired when parts arrive.

Phenomenal customer service from Harriet and James , as good as ive ever had and im now in my 60s.
Nothing was too much bother and all aspects fully explained and a joy to deal with. After my wife purchased her Mini I drove same and thoroughly enjoyed the driving experience, so much so I traded in my BMW, which ive solidly been with since 1994. Lisa in parts and servicing also provided valuable information. Thanks guys

Was made very welcome from the moment I walked. Costa the sales executive was very helpful and the sale of the car and associated paperwork was done very smoothly and swiftly. Costa made sure I understood everything and set up all I needed in the car for me. A pleasurable experience for me and am very happy with my new car.

Good people equipped with well proven customer facing procedures deliver a satisfying confidence when dealing with this business. Like many others, I have been here before and have no other expectation that the transaction will be dealt with expertly.
Knowing that my purchase will be expertly looked after by competent people is essential.

I have purchased my last 3 cars here and Intend to continue. The service from the sales team is second to none, extremely friendly, knowledgable and helpful. They make me feel at ease and always know what I like and want. Keep doing what you are doing, no improvement needed.

Excellent work and communication from Steve Ross the salesman and everything went seamlessly.

Great service, nothing was too much trouble! Matthew Hawkins in particular was really professional and helpful. Very happy with my new car!

The sales man was great and easy to deal with

My first experience with John Clark and Jack has been brilliant. Very polite and been a great help. Thanks Jack you’ve done a great job.

I would like to take the time to give some well-deserved recognition to Kieran for the exceptional service he provided to me throughout the process of getting my new car.

I had not driven for over six years, and car finance was completely new to me, so naturally I had A LOT of questions and needed quite a bit of reassurance along the way. From start to finish, Kieran was incredibly patient, professional, friendly and supportive.

What stood out to me the most was that no matter how many questions I had, or how many times I needed to follow up on something, Kieran never once made me feel like I was being a nuisance. I could probably call him ten times in one day, and he would still answer the phone with the same high-energy, bubbly and welcoming voice! 😂

He made what could have been a very stressful and unfamiliar process feel easy and reassuring. He was always willing to explain things, chase things up for me and make sure I understood what was happening. His customer service was genuinely outstanding.

At this point, I have practically adopted Kieran as my “Scottish lost brother”! 😂 He was absolutely amazing from beginning to end, and I honestly cannot thank him enough.

And to top it all off, my car is GORGEOUS and drives beautifully! 😊 I am extremely happy with it.

John Clark, you have a real asset in Kieran. Please recognise the fantastic work he is doing and, honestly… GIVE THIS GUY A RAISE! 😂👏🏽

Thank you again, Kieran, for making the whole experience such a positive one. Your patience, communication and customer service were second to none, and I would happily recommend you to anyone looking to purchase a car.

Alan was pleasant and helpful and delivered what we were looking for. Customer service was excellent.

Oh dear. All the glass but no class. Bought RR SV from these liars. Part exed my Defender and collected the car one week before the next finance payment was due. The following week, the finance payment was taken from my account. I contacted John Clarke Pentland and was told it was their policy to uphold any payments taken within a week of deal being done. Utter liars. I fought this and got the finance payment back.Did quick check over of car before leaving and found a few issues which the salesman, James, assured me would be resolved by any Land Rover dealer. (Lie). On the way home, i noticed a few more issues which I informed James of. After a week with the car I found many other issues, including
Steering wheel cracked on both panels
Steering wheel not straight ( obviously related to above)
Deployable side step bracket paint completely delaminated
Bits of trim and plastic fixings loose in boot
Front bumper kept popping off on drivers side
Side bumper below door was hanging off and made passenger door squeal when opened
And now, for the last 2 months, the electric part of the car doesn’t work ( it’s a P510e)
Not bad eh!?
I had the car into Land Rover Cardiff to investigate
They identified most of problems but said car didn’t have warranty. I had paid for extra 12 months, so had total of 24 months Land Rover warranty. Bulletproof right? Wrong.
After many hours to Land Rover customer care, eventually got call today from Craig(manager or dealer principal?) telling me I should have checked the car before i left and all the issues were cosmetic, so not interested ! I pointed out that after extolling the virtues of their 150 point check, I didn’t believe i had to undertake a thorough inspection of a 100k vehicle.
He then said, if you want to go further, seek a lawyer.
After 15 previous Land Rovers, i am out.
Please be aware that if you buy from these people, and things go wrong, you are on your own.
I strongly urge you not to deal with this company, not because I feel bitter (i do), but because I wouldn’t want anyone else to experience this feeling of being utterly helpless

Bought a Discovery Sport in Sept 2025. Had to take back to get repaired beginning of of Dec, They had it for three weeks then I picked it up and it broke down within two miles , They sent the AA to pick it up ,it was then in the garage for a further two weeks ,they again returned it to me and it broke down again within half a mile from the garage. Got the car back at the end of Jan ,still had excessive exhaust gasses, I put it down to the cold weather. I ran the car until June when I had to take it back for the same issue, they kept it for another month, I assumed it was fixed. I then had to take it for an MOT 2 days later and it failed with excessive exhaust emissions 7 x permitted levels. I took it back ,a week later they accused me of remapping the engine control unit (computer) ,why would i ,wouldnt even know how. Meanwhile the warranty expired so if i wanted it fixed Id have to pay.
I said no and took the car back to get it fixed by an independent , When I picked it up it was in restricted driving mode (limp mode), worse than when i gave it to them.
All together a shocking experience ,very poor service
Buyer beware of Pentland Landrover Stirling

Each step in the process clearly explained.

Jack Edmonton’s and the team were really helpful in finding the cars we wanted and for the right price. All the team was friendly and answered all my questions. Thank you :)

A very smooth and efficient new vehicle purchase. Excellent customer service from Nick Garvie.