Jones Homes UK Reviews 

Great service.
We are really pleased with the excellent service Sandra has given us so far in our home buying journey, she is always really professional and friendly and explains the process of buying a new home really well.

Would definitely use again.Gav the main worker building my wet room was great nothing was too much trouble and any problems were soon sorted Thank you to the associated network of other workers on the job.

Lovely properties. Great builder, very helpful with any issues that need to be resolved and dealt with quickly once raised. All workers very respectful if needing to enter your property and leave things as they find them.

Sandra at the maltby site was absolutely brilliant, super knowledgeable and friendly and really lovely.
Sandra is a credit to Jones

We have really enjoyed our experience so far with Gail. She has been very helpful and made us feel very comfortable. We have been to a number of new build companies some who were good but some who weren’t very good. We have felt the most comfortable with Gail and we are praying and hoping our home sale is agreed so we can move forward with our purchase as we will be devastated if it doesn’t.

Mrs Hussain

Promises to correct work, incorrectly completed in the first instance ..,never honoured
Incorrect works IF corrected charged to owners
10 year warranty on property not honoured
Management who do not take responsibility
Buyer Beware!!!!

Really friendly professional service by Sandra in the Sales office. Thank you

Great experience buying our home at Stonecross Meadows. No pressure from Sales and great moving in experience with a meet the builder session.

we had an issue at the front of our home. we contacted Jones homes who quickly attended the property and carried out repairs to my total satisfaction.

I’ve recently purchased my home in the Sunfield Estate in Wilmslow. From start to finish, Julie was absolutely incredible. Being a teacher means that talking during the school day is virtually impossible, but that didn’t stop Julie from being there for me. She would often call me after work or sometimes even on her way home to keep me updated on everything. Julie’s support made the entire experience so much smoother than I ever expected it to be. When my move-in day arrived, Julie was there to welcome me into my new home, which truly made the move-in day feel special.
Since settling in, I've encountered a few snags, but Harvey has been equally fantastic. He’s listened to my concerns and has arranged for everything to be rectified quickly.
Thank you Julie and Harvey.

Our recent move into a Jones Homes Banbury has been relatively stress free. When we have had an issue the site manager has listened to us, taken a look and then made any necessary changes. Liam has been exceptional in the snagging and settling in process and this has been consistent throughout, he is just a thoroughly nice guy who wants to help . No move is completely plain sailing but we have felt valued and have felt the freedom to voice anything about the house that caused concern. Jones homes staff really do understand the gravity of making such a large financial purchase and have been supportive throughout. I have been also impressed by Gail and Vicki in customer services who kept us informed and smiling through the awful process of exchange and completion. A good team of professionals! Thank you

It has been a really great experience buying a home from Jones Homes overall baring a few issues which weren't all down to the builder. Information about the houses, plots and buying process were very helpful and the builders have been really accommodating and helped out with snags etc once we moved in.

I contacted Sharon Pike Customer services regarding a faulty window on the property I had owned over 2 years. She answered my email straight away and by the next day the window company had booked an appointment. I have always found Jones Homes extremely efficient but just felt the Sharon went above and beyond in a very busy department. House developers sometimes get a bad reputation but I cannot fault Jones Homes in the approach to the sale the quality of the build and their aftercare team. Well deserved thanks to you all. I wish I could say the same about the property management company Anthem appointed to us.

From start to finish, a fantastic experience, we love our new home, Jaz and the site manager Carl at Cavendish Park Bolsover, were amazing and couldn’t do enough for us

I have just completed on a new Jones Home at the Sunfield Development Handforth. Julie in Sales has been a constant support and has made what can be a stressful experience seamless! Her advice and help has been priceless and she really does care about you and your purchase, which is a rare quality these days! Thank you Julie & all the team at Sunfield for making my move go smoothly. Sam. W.

We have recently purchased a Jones Home and are looking forward to completion in the next few weeks.
Julie at Sunfield Wilmslow has been a tremendous support during the whole process.
She provided guidance during the design and choice period and helped manage our expectations, inspiring confidence and trust.
She really has been “Service with a Smile” every step of the way.
It is good to know that Jones Homes place such great emphasis on Customer Service and we look forward to moving into our new home.
Thank you Julie

Moved into our new Jones home in December 2024. A big shout out to Julie Roberts in the sales office at Sunfield. She was a great help regarding the sales process and also giving us great advice when choosing our tiles, flooring etc. She was also on hand if we had any issues when we first moved in.
Thank you also to Charlie for your assistance with the early snagging list.

Sandra was very accommodating professional and helpful.

Great experience with Jeff from the sales office, he was supported by several colleagues. The property is lovely, we have only been in our new home for 10 days but are very pleased so far. We saw the property by chance via an area search on Google, then a check via Rightmove. Thank you to Jeff and his team, along with Maria Weston of Tinklin Springall solicitors.

Smooth process from dealing with the sales representatives to signing on the dotted line.
Jeff and Karen from Minster were helpful all the way through the journey.
Would recommend Jones home
They checked in on us a week after we moved in which was really good.
House finished off to a high standard