JOUJOU Reviews 

Bought an adjustable penis ring but the latch was terrible and would not stay closed. I emailed the help centre two videos showing the issue and was told that the product was faulty and to send it back, and that they had already shipped me a replacement. I asked them for the tracking number and they just sent me the tracking number of my parcel returning the ring to them. A couple of days later I got a message from them saying 'good news, the product is not faulty, that's how it's meant to work! We're going to send it back to you for free!'. I asked them why they told me it was faulty and told me they were already replacing it if that was not true? I also said I didn't want it back because it DID NOT work. They just said 'sorry for the confusion, your ring is not faulty' and ignored my request for a refund.

EDIT - a few days after the above exchange took place JouJou contacted me out of the blue and offered to replace the ring with a different model free of charge (maybe they saw my bad review). So I have updated this review to 3 stars. Their customer service is chaotic and inconsistent but I guess I am satisfied with the outcome in the end.

I recently bought a $300 toy which broken on the first use. JouJou is demanding I go to a post office and mail the toy back to them when the fact that is doesn't work is very evident on video.

The fact that such an expensive toy broke first time is one thing but to expect people to take more time out to go mail a broken used sex toy back is a joke.

Been waiting over 2wks for my order to ship..They say 7 - 25 days to ship do to international triad witch was never disclosed when the order was put in..Very disappointed in there service and will be the last time I do business with this so called company.

Quick delivery. Product as expected. Thought I'd post a review as I didn't read reviews until after I ordered and got a bit worried but I had a perfect experience! Would order from them again without hesitation.

Bought some horror figures. They were clear fakes. Some were really badly made. Stay away from these scammers.

My product came in broken. I have sent many of emails with no reply from the company. I have demanded to get my money back in these emails in still haven’t heard a thing and it’s been over a month. It took me a month to get the product that was broken.

Terrible customer service and poor quality product for the price. Not useable after one use

Was very wary when ordering- I've read mang reviews stating that items were missing from their packages or the boxes were broken and everyone could see into them. Just to ensure my privacy, I shot them a customer service message asking for absolute discretion. They got back to me within 48 hours and reassured me that they care about privacy and have changed their packaging. Received all ordered items discretely, I would order again.

Horrible service don't recommend at all. Stay away from these people irresponsible and they respond whenever they feel like it. No craps given about any customer.

Both my partner & I purchased 2 items from this seller and both items are not genuine and believe to be copies. Our friends recommended these two toys for us and their packaging have original barcodes when we entered them in to Google though our products had different barcodes all together and when we Googled them they didn't come up at all as being the brands this seller stated that they were.

Needless to say that we will never buy from this seller again.

Amazing customer service, the product was well packaged and delivered super fast! Highly recommend.

Amazing products and great, fast service. Have been very happy with all my purchases from JouJou!

Amazing products. I have been purchasing my "special" toys from here for a while. Easy site to navigate and delivery is never a problem. I love JOUJOU

Do yourself a favour, avoid them.
We ordered 2 items, never received a confirmation order email or tracking number or anything. Only one item arrived, badly packaged and no invoice inside either. Without any news from the other item, we contacted their customer service which noticed us that the product is out of stock (nothing was advertised on the website) and that we'll receive it shortly. After 2 months we still hadn't received it so we contacted them again. So, turns out that the toy ($200) we ordered wasn't even launched in Australia at all, and this is why they were the only website selling it. At a lower price, obviously to make people purchase stuff on their website. So we have the option to wait (no date given) or get a refund with a 15% discount on our next purchase.
Sloppy way to advertise a website.

1st purchase with JouJou and they sent the wrong product, offered a 15% discount for an item we don't want. Initially wouldn't accept return because of health/safety. 15% barely covers postage, so I insisted on a refund. They agreed to a refund - THEN emailed to say the amount is less than I paid, and is also a store credit - not a refund.

This has taken over two weeks and now I've given up after giving them a chance to make it right. Plenty of other better stores out there, will never return.

Absolutely unprofessional!
Paid $700 For goodies , all items arrived in a satchel very badly packed . Postage 8 days, wanted to buy another missing items from collection and claim rewards points $50 , send 3 emails to get voucher for points , No respond ! Called number from website, voicemail ! Well that how they will lose customers, will not spend a dollar there. Already got another shop LOVEHANEY . First order arrived in 2 days and customer service is outstanding ! Never buy from JOU JOU !
That is only One Stop Shop !!!

First order work good get easy thanks. Next order box arrive open and postie laugh see big dildo. Said package was open and bad pack. So i now look like fool. I ask refund they no give. Do not shop here again!