Julian Bowen Reviews 

Outstanding customer service! Thank you, Chris, you went above and beyond my expectations.

Excellent - couldn't be better.

Leanne in customer services was outstanding in helping me with my order. She was friendly, very efficient and helpful. Thank you Leanne.

A very quick reply from Stacey.
Could not believe how easy to order spare parts.
Thanks

Chantelle was efficient, friendly and quickly sorted delivery. Great service

I recently ordered a bed through Amazon, and unfortunately, part of the order was missing due to an Amazon carrier.

After speaking with Julian Bowen aftersales team member Stacey she was very helpful and quickly resolved my problem.

I wanted to express my sincere gratitude to Stacey from customer support (Aftersales), who handled the situation with exceptional care.

Stacey listened attentively, understood my circumstances, and promptly arranged for the missing box to be replaced free of charge. Thanks to her swift and thoughtful assistance, my 5-year-old son will soon have his new bed, and we're incredibly grateful for her help.

Her professionalism and kindness truly made a difference in resolving the issue, and I couldn't be happier with the outcome.

Thank you!!!

Chloe in Customer Support - Many thanks for answering the phone immediately on Tuesday, your knowledgeable response, your prompt reply to my email, your ability to provide the parts and your willingness to do this free of charge!

It is such a pity more companies don't provide such good customer service any more - it really stands out!

This was followed by Louise in the same department providing friendly, knowledgeable service. Seems to be a great team!

My experience with Leanne from customer services was excellent . Leanne was very quick to reply to my emails and soon sorted the missing parts that I needed,
even though my bed wasn’t purchased directly from Julian Bowen .

High quality product and customer service team (Leanne), but let down by minor damage to the unit and the item being sold with a colour of drawer knobs that are no longer available -- thus not matching other bedroom furniture.

The customer service team were amazing at helping me obtain the exact parts I needed. Both Chloe and Leanne were so patient and understanding. The response and replys were very consistent. Very satisfied and very appreciative for their support.
Great brand would highly recommend.

My son tripped and fell into the bunk bed (he’s fine), but snapped the top slat on the bed. I contacted Julian Bowen directly to get a replacement. Leanne P was brilliant. She was so helpful and has sorted out a replacement for me (I’ve paid for). Fantastic customer service.

Leanne P was a massive help when Amazon left me missing a part and were not helpful, contacting Leanne directly she was a massive help and very understanding

I ordered a table and chairs, paid for them and on delivery only the table arrived, I rang customer services to be told the chairs were out of stock for another 7 weeks, I'd already disposed of my old chairs and now have a table and no chairs to sit at. Don't know how I was able to order them or have them delivered when only half of the order could be fulfilled

2 parts from our midsleeper bed were damaged in a recent house move. I emailed the customer service address and Stacey responded the next business day. Stacey was able to quote for the parts, process my payment and get the parts delivered 2 days later which was fantastic

Leanne P was simply amazing in helping me.

I ordered my julian bowen through very and a part was missing Very were terribly unhelpful, so i contacted julian bowen directly and they got the part sent out to me the next day and all resolved within the day.

My son now has thr bed of his dreams for his birthday. Thank you for saving the day, what great customer service

Very impressed by the efficiency of your company, and particularly helpful Leanne P.
I am a person of senior years, and do not give praise lightly - Well done.

Ordered a gaming bed for my preteen from the Range but the manufacturer is Julian Bowen. It was delivered, we assembled and bed was super wobbly up top, spoke with Leanne, from customer services at the Range, who went above and beyond to assist me and resolve this issue. She arranged for the bed to be inspected and replaced if necessary but advised this isn’t standard protocol. The team came, partly exchanged the bed (was pointless reassembling the base/desk which was fine) they identified it’s a fault with the design of the bed itself and the piece that causes the unsteadiness, they reassembled a new top of the bed (the bed itself) and still the same wobbling issue which will only get worse as my child gets older.
Leanne from customer services then did some grafting her end and was able to offer me a full refund and advised I can keep the bed if I wish. Annoying that the bed wasn’t structured/designed well but Leanne gets a 10/10 from me

I have recently bought 4 dining chairs from Julian Bowen and had an issue with 2 of them. I can honestly say the helpful, prompt and excellent customer service l have received from Leanne in particular has been second to none and has made the issue l had with my chairs completely incidental.

The Julian Bowen customer service department - particularly Chloe - have been nothing short of exceptional. The item ordered (a campervan bunk bed) is also of extremely well made. I cannot recommend enough.

I spoke to Chantelle Fearn. Very pleasant experience and super fast delivery on my beds thank you!