I have had 16 dogs in my lifetime, quite a few rescue, so usually 4-5 years old. I have always insured them since Insurance was available 40 plus years ago. Sadly our 2 year old pet dog has pass... Toon meer
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Just spoke to Shane and he was pleasant helpful and asked about how our pup was doing which made all the difference to us. The claim itself was dealt with in a timely manner which again made all the... Toon meer
Bedrijf heeft geantwoord
Jill was very friendly. She looked at my query thoroughly and forwarded it for further review to ensure everything was as it should be with my query regarding excess payments for my dogs illnesses. It... Toon meer
Bedrijf heeft geantwoord
Fantastic customer service Kelly and Jenny went above and beyond to help me. Also these ladies were genuinely interested in my dogs welfare ( Pugsley and Daisy ) both send sloppy kisses as a thankyou... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Contactgegevens
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, Verenigd Koninkrijk
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4,9
Uitstekend
3K reviews
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Shane was absolutely amazing
Shane was absolutely amazing.
Really helpful and kind in not very nice circumstances.
27 augustus 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hello Lee,
Thank you for taking the time to leave your review. We will share your feedback with Shane, who will be delighted!
Please reach out if we can assist you further and thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
Antwoord van Royal Kennel Club Pet Insurance
Hello Jody,
Thank you for leaving your positive review, we appreciate you taking the time to leave your feedback.
Thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
Shane was great
Shane was great. listened/ understood and went way above what i was expecting when i called in. He should be paid more as i signed up my new pet!
24 augustus 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Steven,
Thank you so much for taking the time to leave such a lovely review! Shane will be very pleased when we share this with him.
Thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
Helpful Support
Charlotte (Martin) was very helpful and had a delightful manner and a credit to your organisation. Well done Charlotte your calm, kind understanding approach was very much appreciated.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hello Neil,
Thank you for your fantastic review! We will share your kind words with Charlotte who will be very pleased. 💙
Thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
The customer representatives had…
The customer representatives had empathy with ourselves as being Wilow's owner and the fact Willow had surgery , they were efficent and helpful in dealing with our claim and Willow's recovery.
John
26 augustus 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hello John,
Thank you for leaving such a kind review.
Please do not hesitate to contact us should you need further assistance, we hope you and Willow are both doing well. 🐾💙
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Molly
Customer Service Team
I needed to log a potential claim
I needed to log a potential claim. The agent was very patient allowed time for me to complete activities. He was extremely helpful and was able to assist me with my queries. A very good service. Thank you
26 augustus 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi,
Thank you for taking the time to leave your lovely review, we are so pleased to hear you had a good experience with us.
Thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
Lorna Pettie was extremely helpful and…
Lorna Pettie was extremely helpful and informative. She provided an excellent service.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hello Niall,
Thank you for your kind feedback and for taking the time to share your experience. We will be sure to share this with Lorna. 💙
Thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
Friendly Call with Tabitha
I had the pleasure of speaking with Tabitha who was so kind and softly spoken. She expressed wonderful compassion and such reassuring helpful information to guide me for my dogs upcoming treatment soon. What a wonderful call I had and I'm still smiling. I will always stay with Kennel Club. Thank you x
26 augustus 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hello Anjana,
Thank you for taking the time to leave such a lovely review!
Tabitha will be delighted to hear you had such a positive experience. 💙
Thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
Shane was really efficient and helpful…
Shane was really efficient and helpful in my query
26 augustus 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Good Afternoon Shirley,
Thank you for taking the time to leave your review. We will share your feedback with Shane, who will be delighted!
Please reach out if we can assist you further and thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
customer service most helpful,
25 augustus 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi,
Thank you for your positive review. We are delighted to hear you have found our service helpful.
Thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
Updates and contact are all I could…
Updates and contact are all I could wish for. Always helpful and fair.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hello,
Thank you for taking the time to leave your review. We are happy to hear you are pleased with your experience!
Thank you for choosing Royal Kennel Club Pet Insurance. 🐾
Best wishes,
Molly
Customer Service Team
Excellent
Shane at KC Insurance was excellent to deal with. He was always polite, timely with information, and explained everything clearly and in an easy-to-understand way. I also really appreciated the personal touch of him asking how my pet was doing after his surgery — a small gesture that showed genuine compassion and care. Great service throughout.
25 augustus 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your fantastic 5 star review ⭐️
What wonderful feedback for Shane. It is great to hear that he kept you informed, explained everything clearly and made the whole experience straightforward.
We especially loved hearing about the personal touch of Shane asking how your pet was doing following his surgery. Genuine care and compassion are such important parts of the service we want to provide, particularly when you are worried about your pet.
We will make sure your lovely comments are shared with Shane. He will be delighted to receive them.
Thank you for choosing Royal Kennel Club Pet Insurance, and we hope your pet is recovering well following his surgery. 🐾
Best wishes,
Liam
Customer Service Teams
Had to wait a bit on the phone
Had to wait a bit on the phone , to change address and ask more detailed info on my policy . But happy . Shame the insurance is so expensive only have claimed once before on 10 yr policy.
24 augustus 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Sherri,
Thank you for taking the time to share your feedback.
We are pleased that our team was able to update your address, answer your questions and leave you feeling happy with the support you received.
We appreciate your comments about both the time you waited to speak with us and the cost of your cover. We understand that price is an important consideration, particularly when you have been insured with us for many years and have only needed to claim once.
Thank you for continuing to choose Royal Kennel Club Pet Insurance and for being with us for so long. Your loyalty is genuinely appreciated.
Best wishes,
Liam
Customer Service Teams
These folks were very supportive when…
These folks were very supportive when my elder dog died (heart complications), and then we took on another dog a bit later. No double-charging, and I knew exactly what we were going to pay and what we were going to get.
17 juni 2026
Antwoord van Royal Kennel Club Pet Insurance
Hi Debra,
Thank you so much for your lovely 5 star review ⭐️
We are very sorry for the loss of your older dog. It is wonderful to hear that our team was able to support you with compassion during such a difficult time.
We are also delighted to be looking after your new addition and pleased that everything was handled smoothly, with the costs and cover clearly explained so you knew exactly where you stood.
Thank you for continuing to trust Royal Kennel Club Pet Insurance to look after your dogs. It really does mean a lot to us.
Best wishes,
Liam
Customer Service Teams
Antwoord van Royal Kennel Club Pet Insurance
Hi Tracy,
Thank you so much for your fantastic 5 star review ⭐️
We are delighted to hear that you received excellent service from our team. We really appreciate you taking the time to share your experience and let us know we are getting things right.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Address update to policies
The girl I spoke with was very helpful & kind. I had just moved house so updating my address. She had gone through the same lately so we chatted a bit about that too. Very efficient & added my vets details to the policies which I hadn't thought about. Overall excellent customer service.
22 augustus 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Senga,
Thank you so much for your wonderful 5 star review ⭐️
It sounds like you had a really lovely conversation with our colleague. Moving house can come with a very long list of things to update, so we are pleased she was able to make this one nice and straightforward for you.
It is also great to hear that she took the extra step of adding your vet's details to your policies while you were on the phone. That thoughtful and proactive approach is exactly the kind of service we want to provide.
Thank you for choosing Royal Kennel Club Pet Insurance, and we hope you are settling into your new home nicely. 🏡
Best wishes,
Liam
Customer Service Teams
Excellent service again
Excellent service again. Thank you Sharon and the team at KC Insurance.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Paul,
Thank you so much for your fantastic 5 star review ⭐️
It is wonderful to hear that you have received excellent service from us once again. Your continued confidence in our team means a great deal.
We will make sure your lovely feedback is shared with Sharon and the wider team. They will really appreciate the recognition.
Thank you for continuing to choose Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Expensive and quibbles over claims
The only thing that has bumped up my review from a 1 star to a 2 is the 24/7 virtual vet service, which is very helpful.
But for the price I pay per month for my puppy, having had one claim denied, and a second claim currently being quibbled for having submitted just the relevant clinical history rather than the entire (despite the fact previous claim includes all previous clinical history) is really making me not want to renew with RKC insurance once the first year is up.
And it also was not made clear to me (as a first time pet owner) that the excess amount was per claim, not for the year, so I’ve unfortunately had multiple small trips to the vet stomach upsets, grass seed removal) that I’ve been unable to claim, despite high monthly payments.
Should’ve gone with pet plan.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Sam,
Thank you for taking the time to share your experience. We are pleased to hear that you have found the 24/7 virtual vet service helpful, although we are sorry that other aspects of your experience have left you disappointed.
When assessing a claim, there may be occasions where our Claims team needs additional clinical history or information from your vet before a decision can be made. This helps us make sure each claim is assessed correctly and in accordance with the cover provided by the policy.
We also appreciate your comments regarding the excess. The excess applicable to your cover and how this is applied is detailed within your policy documentation, but if you have any questions about this, our team will be happy to explain how it applies to your individual policy and claims.
We understand from your review that you are considering your options at renewal, and we would welcome the opportunity to discuss your concerns with you before then.
Best wishes,
Liam
Customer Service Teams
Shannon was really helpful
Shannon was really helpful, kind and considerate on the call today.
21 augustus 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi Lauren,
Thank you so much for your lovely 5 star review ⭐️
It is wonderful to hear that Shannon was so helpful, kind and considerate during your call. Making sure our customers feel listened to and supported is incredibly important to us, so feedback like this is always lovely to receive.
We will make sure your kind words are shared with Shannon. She will really appreciate the recognition.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
Good insurance
Always no trouble with getting in touch with the insurance providers and are the payments are always payed to me in ten days .
21 augustus 2026
Review zonder uitnodiging
Antwoord van Royal Kennel Club Pet Insurance
Hi,
Thank you so much for your lovely 5 star review ⭐️
It is great to hear that you have consistently found it easy to get in touch with us and that your claim payments have been handled quickly.
Knowing you can rely on your insurance when you need it is so important, so we really appreciate you sharing your positive experience.
Thank you for choosing Royal Kennel Club Pet Insurance.
Best wishes,
Liam
Customer Service Teams
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