Find online banking with Kent Reliance is one of the best around. Frustrated that new accounts open with better rates that you have to find yourself, but easy to open and manage new accounts, transfer... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
What a Fantastic organisation!!!, went there today to sort out few things with my wife, we were looked after by a delightful lady called WENDY, I would like to commend her , & the firm for employing... Toon meer
Bedrijf heeft geantwoord
Wanting to transfer an account away from Kent and despite promises made last Thursday and again on Friday I find they have not carried out what they said they would do and subsequently the promise I w... Toon meer
It was easy to make the changes I required using the web site. It was also good to see the extra security measures. However it would be good to transfer money into the account(s) from within the web s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're part of OSB Group, a retail savings and specialist lending group with a family of distinct brands that aim to help you reach your financial goals.
Contactgegevens
Chatham, Verenigd Koninkrijk
- www.kentreliance.co.uk
3,7
Gemiddeld
4K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Antwoord van Kent Reliance
We’re delighted to hear that you’re happy with our services, thank you Ian!
Customer loyalty not rewarded
On line customer service is good but loyalty is not rewarded with easy access accounts.
New customers get a much higher rate of interest
8 juni 2026
Antwoord van Kent Reliance
Thank you for your feedback Terence. We offer all our products to all customers on the same basis, and our rates are applied consistently across our range. Our products are also limited availability and may be withdrawn at any time. We appreciate your comments and will take them on board.
Support power of attorney
Support power of attorney
Please advise what further info is required?
I did complain numerous times to Kent reliance but they remained steadfast POA customers do not have online access. This makes life difficult. There were delays in sending me info concerning maturity of bonds . This would have been available to me online if I had not had POA. POA status was therefore penalising me at an already difficult time .
8 juni 2026
Antwoord van Kent Reliance
Thank you for your feedback. We're sorry to hear about your experience. We'd like to look into this further and help resolve any concerns you may have. We have reached out to you via Trustpilot requesting some additional information, and we would appreciate it if you could respond so that we can investigate and assist you accordingly.
Antwoord van Kent Reliance
We’re delighted to hear that you’re happy with our services, thank you Jane!
decent rates good functionality
8 juni 2026
Antwoord van Kent Reliance
That’s great, thank you Anthony!
Very efficient customer service
Very efficient customer service and user friendly online account capability
8 juni 2026
Antwoord van Kent Reliance
Thanks for sharing your feedback Andrew, We’re glad you found our customer service efficient and our online account easy to use.
I am a long term saver with Kent…
I am a long term saver with Kent Reliance and have always found their service superb
8 juni 2026
Antwoord van Kent Reliance
Lovely to hear about your experience with us, Muriel - thanks for sharing :)
Antwoord van Kent Reliance
Thanks for your feedback Ian! We're happy to hear you had a smooth experience setting up and navigating the website. We appreciate you choosing us.
The process of opening the account was…
The process of opening the account was easy to navigate but still comprehensive and secure. It worked well. It gave me confidence that my money would be safely managed.
8 juni 2026
Antwoord van Kent Reliance
Thanks for your feedback! We're happy to hear you had a smooth experience setting up and navigating the website. We appreciate you choosing us.
Advance Warning
I have trouble logging in sometimes but get there in the end.The service is good they keep in touch and let you know when accounts are about to expire in advance which is good.
8 juni 2026
Antwoord van Kent Reliance
We’re delighted to hear that you’re happy with our services, thank you Hutson!
Generally quite happy
Certain aspects of the website are a little clunky and look a bit dated but overall everything works well and transactions are quick. Responsive communication via text and email is also good.
8 juni 2026
Antwoord van Kent Reliance
Thank you for your feedback Erica. We appreciate your comments and are pleased to hear that transactions are processed quickly and that our communications have been helpful. Your suggestions will be taken into consideration. we’re always looking at ways to improve our service.
Antwoord van Kent Reliance
Thanks for sharing your feedback Rallis, that's great to hear.
I had no problems with online access to…
I had no problems with online access to the site or with arranging my savings plan, a major plus!
8 juni 2026
Antwoord van Kent Reliance
Thanks for sharing your feedback Spurr, that's great to hear.
I’ve saved with kent for some years now…
I’ve saved with kent for some years now and find the website easy to use,and generally the rates are pretty decent!
8 juni 2026
Antwoord van Kent Reliance
Thanks for your feedback Jules! We're happy to hear you had a smooth experience setting up and navigating the website and and that you’re enjoying the interest rates. We appreciate you choosing us.
Helpful staff
8 juni 2026
Antwoord van Kent Reliance
We’re delighted to hear that you’re happy with our services, thank you Harris!
ONLY JUST OPENED ACCOUNT
I will have to wait and see before I can leave a review, depositing £7000 was fairly easy, I'll wait and see how it goes from here on.
8 juni 2026
Antwoord van Kent Reliance
Thank you for your feedback Simon. We're pleased to hear that the deposit process was straightforward. We appreciate your trust and look forward to continuing to provide you with a positive experience. If you have any questions or need assistance along the way, please don't hesitate to contact us.
Antwoord van Kent Reliance
Thanks for sharing your feedback John, that's great to hear.
Antwoord van Kent Reliance
Lovely to hear about your experience with us, Andrew - thanks for sharing :)
Easy to open an account and I received…
Easy to open an account and I received immediate confirmation that money had been transferred in as soon as it left my other bank's account
8 juni 2026
Antwoord van Kent Reliance
We’re delighted to hear that you’re happy with our services, thank you Susan!
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