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KOHO Reviews 

2.687
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Great banking app that really helped me with loan when funds were tight. Also gives you money back on daily transactions for grocery and transportation. Helping me with my credit recovery as well. Wo... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

This app is so easy to use and has a really friendly layout. I love the interest rates, the cash back, and the goal-setting feature is a first for me—it's awesome. Whenever I have a question, the supp... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

They actively help thief to steal your money with no consequence, i had a unknown charge made from amazon, reported it, it was made with a card that was locked and suposed to be disabled, they asked m... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

AI chatbot walked me through solving an issue with the app login with unhelpful suggestions that expected me to select options that didn't exist, yet I managed to muddle through and fix the problem... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Niet-bancaire financiële diensten
  2. ook in
  3. Alternatieve financiële diensten
  4. Betaalservice
  5. Financieel adviseur
  6. Financiële instelling

Geschreven door het bedrijf

KOHO is the simple, secure, and rewarding way to manage your money. We empower Canadians to improve their financial lives without the red tape and high fees found elsewhere. We provide easy-to-use tools for spending, saving and credit building all in one place.


Contactgegevens

Promotion box for KOHO

GET AHEAD. STAY THERE.

Join 2+ million Canadians who are making progress with KOHO.

4,5

Uitstekend

TrustScore 4.5 uit 5

3K reviews

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Heeft 86% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,5

Alle reviews

(2.687)

2.213 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Best bank I have ever used in 40 years

Best bank I have ever used in 40 years, there cash back, shopping discounts, interest rates, crypto, credit building, up to 500 in overdraft cover, (even you have bad like myself) Beats any big bank... I tell everyone I know about it.. I wish I knew about KOHO earlier in my life.. I'm nevér going back to the big banks ever.

29 september 2026
Review zonder uitnodiging
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Antwoord van KOHO

Thank you for the kind review. It's our pleasure to continue serving you!

Beoordeeld met 1 van de 5 sterren

It’s really a scam

It’s really a scam, guys. I tried to dispute the transaction, I got a police report, and I provided all the information they asked for. They still scammed me out of $2,000.

In the end, they refused to dispute the transaction and rejected my claim. They don’t give a shit and they don’t care at all about their customers. They are scammers.

Be very careful with them.

1 augustus 2026
Review zonder uitnodiging
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Antwoord van KOHO

Hi there, we've requested more information to help look into your case but didn't receive a response. In general, we have to follow the rules set out by the payment networks when evaluating dispute claims and if a settled transaction can not be charged back, this means that the money stays with the original recipient. We investigate every claim thoroughly. If you disagree with the decision and would like to submit a formal complaint, please email complaints@koho.ca and you will receive a formal investigation with a written response.

Beoordeeld met 4 van de 5 sterren

Good results but strictly electeonic bank

Excelñent for savings and extra benefits bo fees good interest free overdraft bur not available as cash only purchases bills payments etc made to cover u in emergemcies not for extra cash or transfers but tjete are other advanves etc. Says payroll deposot comes day earñy but i personally not recieving this feature currenntly? My major drawback is no physical branch or custpmer servoce only xhat so if there is a problem can be sñigjtly more difficult to resolve i.e. chamge in phone # for verificario codes if have problem witj # on file. Bit if ypu lookig for electronic bank u even get virtual card for e wallets its a great way to go! Rhe bonuses high interest cover me credit building all for no fee and minial imterest defonitely male sense and woth unliited transactions definitely woeth cosidering esp as sexondary bank to use for trasactiios amd bonusess to go alomg bivver branch wirh in perso asistammce for those tiemes its needed amd sice no fees no drawback at all to addig tsaccout ro your finances while decodig ic. Its what you need as primary. Chat service is usually pretty quixl but i find some things require persoal rouch and replaccimg pbysical cars during mail strike hsd challenges

30 september 2026
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Antwoord van KOHO

Thanks for sharing your review!

Beoordeeld met 1 van de 5 sterren

Had pay later for a long time then it…

Had pay later for a long time then it cut me off and haven’t been able to use in months says I’m “” not eligible yet”” after over a year or so of use and repayments on time etc

30 september 2026
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Antwoord van KOHO

Hi there, we can't discuss ineligibility reasons publicly to protect your privacy, but a supervisor will be reaching out to explain shortly!

Beoordeeld met 5 van de 5 sterren

The app works very well

The app works very well - no hiccups, no hitches - just very smoothly. It is very easy to move money in and out of the account - transactions are almost instantaneous.

I use it mainly as a debit/credit card to pay for my daily small expenses. I deposit a small amount each month and stay within that amount over the month. I do not use it for credit - I use it purely as a cash in cash out tool.

28 september 2026
Logo KOHO

Antwoord van KOHO

Thank you for sharing your review! We're happy to hear it's all working smoothly for you.

Beoordeeld met 1 van de 5 sterren

I’ve waited almost a week to get my…

I’ve waited almost a week to get my account verified so access it again. I sent multiple photos and pieces of mail with my name and address a week ago just for them to ask me for the same information today. I haven’t been able to get gas for work or groceries or anything like that because my card is locked and they will not resolve this issue.

28 september 2026
Review zonder uitnodiging
Logo KOHO

Antwoord van KOHO

Hi there, we've requested more information so we can reach out to assist but haven't received a response. To make sure we're dealing with the right account, could you reach out to support@koho.ca so we can assist with your verification?

Beoordeeld met 5 van de 5 sterren

KOHO has many great benefits

KOHO has many great benefits.
It’s a good choice for someone who does a lot of travelling and sending money overseas
Their Q&A is very helpful if you find it hard to fine your way around. The more you use the app. is gets easier.
It just wasn’t what I expected had a lot of features that didn’t apply to me. Overall it was a great product for the right person.

28 september 2026
Review zonder uitnodiging
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Antwoord van KOHO

We're really proud of our no-fee international money transfers and think it's what Canadians deserve. Thank you for choosing KOHO!

Beoordeeld met 5 van de 5 sterren

AI chatbot walked me through solving an…

AI chatbot walked me through solving an issue with the app login with unhelpful suggestions that expected me to select options that didn't exist, yet I managed to muddle through and fix the problem by changing the default browser from Edge to Chrome.
At least it tried to help.
That's more than any human did.

28 september 2026
Review zonder uitnodiging
Logo KOHO

Antwoord van KOHO

Hi, we're sorry the chatbot wasn't more helpful! We're glad you were able to find a solution. I'd fed this back to our team to help improve training. Thank you for choosing KOHO.

Beoordeeld met 1 van de 5 sterren

DO NOT TRUST KOHO WITH YOUR MONEY

DO NOT TRUST KOHO WITH YOUR MONEY. They are currently holding $360 of my hard-earned cash hostage because of an ATM error. I went to withdraw cash, the ATM didn't even have enough money to complete the transaction and failed to dispense anything, yet KOHO immediately deducted the funds anyway.I spent 4 excruciating hours on their useless chat system, getting passed around to four different people. Not a single one could answer a direct question. Every single rep gave me the exact same copy-pasted, BS generic scripts instead of actually helping me.To make it even more sketchy, about halfway through this 4-hour nightmare, the evidence of these transactions miraculously disappeared from the history on my app. They are literally hiding the evidence of their own system's failure while keeping my funds frozen for up to 7 to 10 days.This isn't just bad customer service; it is completely untrustworthy behavior for an app holding people's money. It is an absolute joke of a platform. Save yourself the nightmare and stay far away.

24 september 2026
Review zonder uitnodiging
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Antwoord van KOHO

Hi there, could you provide the email linked to your KOHO account so we can reach out to assist? Typically issues with ATMs go through a formal dispute process so we'd like to understand what happened. Thank you!

Beoordeeld met 5 van de 5 sterren

KOHO Review

There credit programs have been good .

In Canada - the ability to make cash deposit at any.post office is a breeze.

Friendly & informed customer support .

24 september 2026
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Antwoord van KOHO

We're happy to hear that our Credit Building programs and post office deposits have been helpful. Thanks for choosing KOHO!

Beoordeeld met 4 van de 5 sterren

No ID number

I called a Koho agent at the customer service to verify some details; the agent seemed lost when I asked for her ID number, she told me she didn't have one and that I didn't need it.

I’ve been waiting an hour to speak to a supervisor because an employee should be able to identify themselves—and besides, calls are supposed to be recorded.

J'ai appelé un agent Koho au service à la clientèle pour faire des vérifications et l'agent en question me semblait perdue lorsque je lui ais demandé un numéro d'identification et elle me dit qu'elle n'en a pas et que je n'ai pas besoin de son numéro?

J'attend depuis 1h pour parler à un responsable car l'employé doit pouvoir s'identifier et plus que ça, les conversations sont supposées être enregistrées

27 september 2026
Review zonder uitnodiging
Logo KOHO

Antwoord van KOHO

Hi there, we'd like to learn more about what happened and assist. Could you provide your email through the information request so we can reach out? Thank you!

Beoordeeld met 5 van de 5 sterren

I absolutely love this app and my…

I absolutely love this app and my account. It really helps if you need a few extra bucks and thats super cool. Best account I've ever had by far

26 september 2026
Review zonder uitnodiging
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Antwoord van KOHO

Awesome to hear! Thank you for choosing KOHO and keep an eye out for some exciting things we're been working on!

Beoordeeld met 5 van de 5 sterren

I absolutely love all the perks and…

I absolutely love all the perks and also a huge shoutout to customer service for always being on the ball

23 september 2026
Logo KOHO

Antwoord van KOHO

Thank you for sharing your review! We're glad you've been enjoying KOHO.

Beoordeeld met 5 van de 5 sterren

Great customer service

KOHO customer service has always answered my questions quickly in a way that I easily understand

26 september 2026
Review zonder uitnodiging
Logo KOHO

Antwoord van KOHO

Happy to hear it. Thank you for choosing KOHO!

Beoordeeld met 5 van de 5 sterren

Easy

Easy to use amd people that help u fast no wait times

25 september 2026
Logo KOHO

Antwoord van KOHO

Thank you for sharing your review!

Beoordeeld met 5 van de 5 sterren

Best banking iv ever had

Easy right from the start made very easy to use and build any way thats right for me and change any time i want.
Never any issues, fast easy and reliable.

25 september 2026
Logo KOHO

Antwoord van KOHO

This is exactly what we aim for! Our goal is to build products that make it easier for Canadians to manage their money, because that's what they deserve. Thank you for choosing KOHO.

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