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KOHO Reviews 

2.697
•
TrustScore 4.5 uit 5

4,5

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Lees wat reviewers zeggen

Beoordeeld met 2 van de 5 sterren

They actively help thief to steal your money with no consequence, i had a unknown charge made from amazon, reported it, it was made with a card that was locked and suposed to be disabled, they asked m... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The service koho provides its very valuable to me. I do not own any credit cards other than Koho's. If not for Koho's 'pre-pay' card I would not be able to purchase most online items or use Google wal... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I was having trouble trying to manipulate the site, I’m just not savvy with the new rules & guides. I reached out for help and your assistant responded immediately. They were very well infor... Toon meer

Beoordeeld met 5 van de 5 sterren

Great banking app that really helped me with loan when funds were tight. Also gives you money back on daily transactions for grocery and transportation. Helping me with my credit recovery as well. Wo... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Niet-bancaire financiële diensten
  2. ook in
  3. Alternatieve financiële diensten
  4. Betaalservice
  5. Financieel adviseur
  6. Financiële instelling

Geschreven door het bedrijf

KOHO is the simple, secure, and rewarding way to manage your money. We empower Canadians to improve their financial lives without the red tape and high fees found elsewhere. We provide easy-to-use tools for spending, saving and credit building all in one place.


Contactgegevens

Promotion box for KOHO

GET AHEAD. STAY THERE.

Join 2+ million Canadians who are making progress with KOHO.

4,5

Uitstekend

TrustScore 4.5 uit 5

3K reviews

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 86% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

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4,5

Alle reviews

(2.697)

2.222 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

AI chatbot walked me through solving an…

AI chatbot walked me through solving an issue with the app login with unhelpful suggestions that expected me to select options that didn't exist, yet I managed to muddle through and fix the problem by changing the default browser from Edge to Chrome.
At least it tried to help.
That's more than any human did.

28 september 2026
Review zonder uitnodiging
Logo KOHO

Antwoord van KOHO

Hi, we're sorry the chatbot wasn't more helpful! We're glad you were able to find a solution. I'd fed this back to our team to help improve training. Thank you for choosing KOHO.

Beoordeeld met 1 van de 5 sterren

DO NOT TRUST KOHO WITH YOUR MONEY

DO NOT TRUST KOHO WITH YOUR MONEY. They are currently holding $360 of my hard-earned cash hostage because of an ATM error. I went to withdraw cash, the ATM didn't even have enough money to complete the transaction and failed to dispense anything, yet KOHO immediately deducted the funds anyway.I spent 4 excruciating hours on their useless chat system, getting passed around to four different people. Not a single one could answer a direct question. Every single rep gave me the exact same copy-pasted, BS generic scripts instead of actually helping me.To make it even more sketchy, about halfway through this 4-hour nightmare, the evidence of these transactions miraculously disappeared from the history on my app. They are literally hiding the evidence of their own system's failure while keeping my funds frozen for up to 7 to 10 days.This isn't just bad customer service; it is completely untrustworthy behavior for an app holding people's money. It is an absolute joke of a platform. Save yourself the nightmare and stay far away.

24 september 2026
Review zonder uitnodiging
Logo KOHO

Antwoord van KOHO

Hi there, could you provide the email linked to your KOHO account so we can reach out to assist? Typically issues with ATMs go through a formal dispute process so we'd like to understand what happened. Thank you!

Beoordeeld met 5 van de 5 sterren

KOHO Review

There credit programs have been good .

In Canada - the ability to make cash deposit at any.post office is a breeze.

Friendly & informed customer support .

24 september 2026
Logo KOHO

Antwoord van KOHO

We're happy to hear that our Credit Building programs and post office deposits have been helpful. Thanks for choosing KOHO!

Beoordeeld met 4 van de 5 sterren

No ID number

I called a Koho agent at the customer service to verify some details; the agent seemed lost when I asked for her ID number, she told me she didn't have one and that I didn't need it.

I’ve been waiting an hour to speak to a supervisor because an employee should be able to identify themselves—and besides, calls are supposed to be recorded.

J'ai appelé un agent Koho au service à la clientèle pour faire des vérifications et l'agent en question me semblait perdue lorsque je lui ais demandé un numéro d'identification et elle me dit qu'elle n'en a pas et que je n'ai pas besoin de son numéro?

J'attend depuis 1h pour parler à un responsable car l'employé doit pouvoir s'identifier et plus que ça, les conversations sont supposées être enregistrées

27 september 2026
Review zonder uitnodiging
Logo KOHO

Antwoord van KOHO

Hi there, we'd like to learn more about what happened and assist. Could you provide your email through the information request so we can reach out? Thank you!

Beoordeeld met 5 van de 5 sterren

I absolutely love this app and my…

I absolutely love this app and my account. It really helps if you need a few extra bucks and thats super cool. Best account I've ever had by far

26 september 2026
Review zonder uitnodiging
Logo KOHO

Antwoord van KOHO

Awesome to hear! Thank you for choosing KOHO and keep an eye out for some exciting things we're been working on!

Beoordeeld met 5 van de 5 sterren

I absolutely love all the perks and…

I absolutely love all the perks and also a huge shoutout to customer service for always being on the ball

23 september 2026
Logo KOHO

Antwoord van KOHO

Thank you for sharing your review! We're glad you've been enjoying KOHO.

Beoordeeld met 5 van de 5 sterren

Great customer service

KOHO customer service has always answered my questions quickly in a way that I easily understand

26 september 2026
Review zonder uitnodiging
Logo KOHO

Antwoord van KOHO

Happy to hear it. Thank you for choosing KOHO!

Beoordeeld met 5 van de 5 sterren

Easy

Easy to use amd people that help u fast no wait times

25 september 2026
Logo KOHO

Antwoord van KOHO

Thank you for sharing your review!

Beoordeeld met 5 van de 5 sterren

Best banking iv ever had

Easy right from the start made very easy to use and build any way thats right for me and change any time i want.
Never any issues, fast easy and reliable.

25 september 2026
Logo KOHO

Antwoord van KOHO

This is exactly what we aim for! Our goal is to build products that make it easier for Canadians to manage their money, because that's what they deserve. Thank you for choosing KOHO.

Beoordeeld met 4 van de 5 sterren

Awesome for savings

Awesome for savings

25 september 2026
Logo KOHO

Antwoord van KOHO

Goals, Vaults and Roundups have made saving easier for a lot of our customers, so we're glad you're finding the saving features useful!

Beoordeeld met 5 van de 5 sterren

Merci beaucoup 1000x tu as été…

Merci beaucoup 1000x tu as été incroyable et vous m’avez aidé boucoup 🤞🏾🤞🏾🙏🏻merci encore vous aime gros bisous 🤍

24 september 2026
Review zonder uitnodiging
Logo KOHO

Antwoord van KOHO

Nous sommes ravis d’avoir pu vous aider. Merci d’avoir choisi KOHO !

Beoordeeld met 5 van de 5 sterren

You are helping me build my credit and…

You are helping me build my credit and achieve my goals

24 september 2026
Logo KOHO

Antwoord van KOHO

This is music to our ears because helping Canadians reach their goals from wherever they are in life is central to why we do what we do. Thank you for choosing KOHO!

Beoordeeld met 5 van de 5 sterren

It's been a great credit rebuilding…

It's been a great credit rebuilding process easy to use products and excellent Rewards

24 september 2026
Logo KOHO

Antwoord van KOHO

We're glad to hear it! Credit Building is one of our more popular products and we're so happy it's been helping Canadians move forward from wherever they are. Thank you for choosing KOHO!

Beoordeeld met 5 van de 5 sterren

Very east to apply.

Very east to apply. I love how helpful. Thisi s my main account is use
And I recommend all my friend and family

23 september 2026
Logo KOHO

Antwoord van KOHO

Thank you for the recommendations! We hope to help more and more Canadians get easier and better ways to manage their money. Thanks for spreading the word!

Beoordeeld met 5 van de 5 sterren

Im happy with KOHO

Im happy with KOHO, the way they work with you to build up your credit, is my favorite,,I had bad credit from past which I couldn't control now I live my own life and make my own choices..this helped me alot KOHO is the best from my experience

24 september 2026
Review zonder uitnodiging
Logo KOHO

Antwoord van KOHO

It's amazing to hear that Credit Building has been able to help make tangible changes to your life. I've passed this onto our team and they are thrilled to hear it because it's exactly what we believe Canadians deserve, and why we built it. Thank you for choosing KOHO!

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