Amazing quality , so good for petite girls ,when usually clothes run big and aren’t actually size fours , very flattening and came quick
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MISSING REFUNDS! Awful customer service. Sent back two orders (71519 & 71235) both returns were received/accepted on September 13. It’s now October 6th. I’ve emailed twice and been ignored. No money r... Toon meer
Bedrijf heeft geantwoord
Quick shipping, arrived the next day and I didn’t even get next day delivery! Also the best quality bikini I’ve ever tried and such a good fit! I got the wide band bikini set in white and it’s not see... Toon meer
Bedrijf heeft geantwoord
I’ve ordered from Koko bay so many times and the quality is always unmatched. The pieces and so simple yet so elevated, I always feel so comfortable in the bikinis especially as a fuller cup gal!
Bedrijf heeft geantwoord
3,8
Goed
372 reviews
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Heeft 86% van zijn negatieve reviews beantwoord
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great service!
I ordered an item next day delivery that I had waited on coming into stock for weeks! Sod’s Law it came into stock 2 days before my holiday, I ordered in the hope it would arrive next day, I emailed asking if they could ship as soon as possible and the lovely Martha kindly came back and said she would do it straight away. Unfortunately I missed my delivery driver by 20 minutes!! When I came back and opened the parcel i noticed a small hole in the dress, I emailed straight away and again the lovely Martha was SO kind and sent me a shipping label to send back. This is the third time I have ordered from koko bay and the service has been amazing. Highly recommend.
14 juli 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hi Natalie,
Thank you so much for taking the time to leave such a lovely review!
We're so sorry there was an issue with your dress, especially after you had been waiting for it to come back into stock and needed it for your holiday. We're really glad Martha was able to help you as quickly as possible and make the process a little easier.
It means so much to hear that you've ordered with us three times and have had such a positive experience each time. We truly appreciate your continued support and your kind words about our team.
We hope you have the best holiday, and we can't wait to welcome you back again soon!
Koko Bay.
I needed a dress for today, amazing customer service
I needed a dress for today and texted last night asking if there was quicker shipping. They texted back almost immediately & said if i was local i could come pick up, whcih i did! The girls were lovely and the customer service was insane! Thank you so much saved a last minute girls life!!!
10 juli 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hey,
Thank you so much for your lovely review!
We're so glad we could help you find the perfect dress in time and make your last minute plans a little less stressful. We always do our best to help where we can, and we're so happy our team could arrange a collection option for you.
We hope you had the best time, and thank you again for your kind words - it means so much to our team!
Koko Bay.
Clothes are awful quality
Clothes are awful quality, cheapest of the cheap. Colour looks nothing like the website. And they’ve refused to refund me for a swimming costume that I didn’t even try on because there’s a mark on the hygiene sticker, a sticker that can be replaced. Joke of a company. Don’t waste your money
10 juli 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hey Demi,
We're sorry to hear you're disappointed with your experience.
As outlined in our returns policy, all items must be returned in their original condition to be eligible for a refund. Every return is carefully inspected by our returns team to ensure it meets our hygiene and resale standards.
We always encourage customers to contact us before returning an item if they believe it has arrived damaged, marked, or faulty, so we can investigate and assist.
Unfortunately, in this instance, the swimwear was returned with marks in the area on and around the hygiene sticker, meaning we were unable to accept the return due to hygiene and health & safety reasons. This decision was based on the condition of the item when received back, rather than the sticker itself.
We appreciate your feedback and are sorry we couldn't provide the outcome you were hoping for.
Koko Bay
I have never left a review on trust…
I have never left a review on trust pilot before but feel that I now have no option.
Terrible company with awful customer service.
I ordered four items, but shortly afterwards received an email saying one was out of stock. I decided to go ahead with the remaining three items. Unfortunately, none of them fit, so I returned all three items on 20th May.
On 5th June, I received an email saying one of the returned items had been rejected because of a deodorant mark on the top. While I’m certain if there was a mark it would have simple wiped off, I accepted their decision and simply asked when the item would be returned to me and when I would receive my refund for the other two items.
Since then, I’ve had to repeatedly chase my refund. On 30th June, I was finally told that the refund had already been processed. I asked for confirmation of the refund date and proof that it had been issued, but I’ve received no response to date. The money has still never appeared back in my account.
It has now been nearly two months since I returned the items, and I’m left with a top that doesn’t fit and no refund for the other two items. The lack of communication, poor customer service, and failure to resolve such a straightforward issue have been incredibly frustrating.
I would not recommend this company to anyone.
Edit: you keep saying the refund has been processed but why has this still not reached my account??
9 juli 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hey Katie,
Thank you for taking the time to share your feedback. We're very sorry to hear that you've been disappointed with your experience.
Regarding the returned top, we do have to adhere to our returns policy, which means we're unable to accept items that show any signs of wear or use, including marks such as deodorant. This is to ensure all returned items remain in a resalable condition for our customers. As the item did not meet our returns criteria, it was sent back to you.
I've also looked into your order and can confirm that the refund for the other returned items has now been processed successfully. Refunds can take 2-5 working days to reflect in your account dependant on your bank.
We understand how frustrating delays can be, and we're sorry that your experience did not meet the standard we aim to provide. We appreciate your feedback and will use it to help improve our service going forward.
Koko Bay.
Made a purchase beautiful 2 piece on…
Made a purchase beautiful 2 piece on time very happy with my order
6 juli 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hey Leanne,
Thank-you so much for your lovely review!
We’re so happy to hear you love your order and that it arrived on time.
We hope you enjoy wearing it and thank you for choosing us!
Koko Bay.
RESOLVED Waste of time
Issue has been resolved, missed getting my order but dealt with really well by customer service team!
Waste of money, have paid £5.99 for express delivery and will have to pay for return now as well. Ordered Wednesday evening for same day dispatch but sitting in Saturday now and they haven't even shipped it, so will miss event it was ordered for.
1 juli 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hey Ruth,
We're really sorry to hear about your experience.
We've been unable to locate any previous communication regarding this issue, and we'd really like the opportunity to put things right for you.
Please could you get in touch with our team at info@kokobay.co.uk? We'll be more than happy to arrange a full cancellation and refund if your order has not been dispatched.
Please note our cut-off time for same-day dispatch is 1:00pm, with any orders placed after this being dispatched on the next working day. It does appear there may have been an issue with your order, and we'd appreciate the chance to investigate this further and resolve it as quickly as possible.
We hope to hear from you soon so we can get this sorted,
Koko Bay.
Honestly the best customer service…
Honestly the best customer service ever. I ordered a dress last minute as it was for my birthday and my other options wasn’t right. I contacted koko bay on instagram to ask about delievery as I made the order so last minute. Alannah was so kind, she gave me an option of collecting as I don’t live far from the company or a refund on the postage I had paid with the order originally in order for me to pay for a faster and more definite delivery method myself, then to email them with the new label. Her responses was so quick and understanding. Alannah really helped me even tho it was my own issue, I cannot imagine another company going above and beyond like that, I will definitely be ordering off koko bay again. Thank you 🩷
3 juli 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hey Kim,
Thank you so much for taking the time to leave such a lovely review.
We're delighted we could help and that your dress arrived in time for your birthday. Providing the best possible service is really important to us, so it's wonderful to hear that you had such a positive experience.
We hope you had a fantastic birthday, and we truly appreciate your kind words and support.
We look forward to welcoming you back soon,
Koko Bay.
the quality and fit of the outfits is…
the quality and fit of the outfits is amazing i’m in love
15 juni 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hey Krista,
Thank you so much for your lovely feedback! We’re really happy to hear you’re loving the quality and fit of your outfits.
It means a lot to us, and we can’t wait to have you shopping with us again soon.
Koko Bay
My Order never turned up
My Order never turned up. I emailed them and they replied once saying do i want a refund and then never replied after and i never got a refund back after emailing so many more times.
1 april 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hey Katy,
Thank you for taking the time to leave a review.
Please note that our working hours are Monday–Friday, 9am–5pm, excluding bank holidays, and we kindly ask customers to allow up to 48 hours for a response.
I can see your order was lost in transit and has since been refunded. If you have any further questions, please feel free to reach out.
Koko Bay.
Contacted multiple times & didn’t hear back
Emailed to let them know the item I was sending back sizing ticket had fallen off along with the pricing tag, I was responded to straight away asking to send photos but once I had I never received a reply. I then had to send another email to say I had returned the item otherwise it would’ve been passed the return window & still haven’t recieved a response which was over 2 weeks ago. Very disappointing as I was going to re order a different size but decided not to as doesn’t seem trust worthy company.
12 mei 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hi Shannon,
Thank you for taking the time to leave a review and we’re sorry to hear you feel disappointed with your experience.
At the time your return was sent, we did not have an internal returns portal in place, therefore as stated within our returns policy, we do not send return confirmation emails when parcels arrive back with us.
Please also note that our returns processing timeframe is 14 working days from the date the return is delivered to our warehouse. Working days are Monday–Friday, 9am–5pm, excluding bank holidays, and this refers to working days rather than calendar days.
Once your return has been received and processed by the team, your refund will be issued automatically and you will receive a confirmation email at that stage.
All returns information can be found on our website here: https://www.kokobay.co.uk/pages/how-to-return
Koko Bay.
Koko bay don’t respond to emails
Koko bay don’t respond to emails. I ordered on 8th may and still haven’t received the item. I’ve reached out to them twice and heard nothing .
26 mei 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hey,
Thank you for taking the time to leave us a review regarding your experience.
I can see the team were actively assisting you through our social media channels and I’m pleased to see this has been resolved.
Please do let us know if there is anything further we can help with.
Kind regards,
Koko Bay
I’m obsessed
Such fast delivery items are suuuuper good quality so worth the money
23 mei 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hey Emily,
Thank you so much for your lovely review. We’re so happy to hear you’re obsessed with your order. It’s amazing to know you loved both the quality and the fast delivery too.
We really appreciate your support.
Koko Bay.
Ibiza outfit sorted ✅
I ordered a bikini and skirt from KOKO BAY and I’m honestly so impressed with the quality and fit - both are amazing. The material feels really premium, everything fits perfectly and the whole set looks so flattering on. It’s definitely going to be my O Beach outfit for Ibiza! ☀️✨
23 mei 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hey Elizabeth,
Thank you so much for your lovely review.
We’re so happy to hear you love the quality and fit of your bikini and skirt. Knowing it’s going to be part of your O Beach Ibiza outfit is exactly the vibe we love to hear.
We hope you have the best time in Ibiza and can’t wait to see you wearing Koko Bay.
Koko Bay.
Antwoord van KOKO BAY
Hey,
Thanks for taking the time to leave us a review!
We are so happy you loved your order and hope to see you shopping with us soon.
Koko Bay
Great quality clothing
Great quality clothing. Great delivery times. Will shop again.
6 mei 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hi Luke,
Thank you so much for your kind review - we really appreciate it!
We’re glad to hear you’re happy with the quality of your clothing and the delivery times. It means a lot to know you’d shop with us again, and we look forward to having you back soon.
Koko Bay
shipping was fast and the clothes are…
shipping was fast and the clothes are such high quality!! so happy with my purchase i love it.
17 mei 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hi Imogen,
Thank you for leaving a review. We’re glad to hear you had a positive experience with both the delivery and the quality of your order.
We hope you enjoy wearing your new pieces.
Best,
Koko Bay
Great quality and fast shipping will…
Great quality and fast shipping will definitely order again love the dress!
17 mei 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hi Hollie,
Thank you for taking the time to leave a review. We’re delighted to hear you loved your dress and that your order arrived quickly.
We really appreciate your support and look forward to your next order.
Best wishes,
Koko Bay
Stunning swim wear and cover up for…
Stunning swim wear and cover up for holiday, can’t wait to wear it, honest about sizing to help deter your exact fit 👌🏻glad I sized up as it said if in between sizes to do so and it fits just right..
Easy and quick delivery
Thankyou x
16 mei 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hi Sarah,
Thank you for your lovely review. We’re so pleased to hear you were happy with the fit, delivery, and sizing guidance.
We hope you enjoy wearing your new pieces on holiday.
Kind regards,
Koko Bay
The most stunning clothes
The most stunning clothes, fast delivery everything just perfect about this brand!!!
16 mei 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hi Izzy,
Thank you so much for your lovely review!
We’re so happy to hear you loved your order and had a great experience with our delivery and service.
Your support means the world to us.
Kind regards,
Koko Bay
Bad Experience
Ordered 3 items from Koko Bay. Kept one, didn't bother trying one of the items on as it was clearly too small so I ended up returning 2 items.
They rejected my refund. I asked why, they sent me an email with photos of the skirt with random dirty marks all down it. I didn't even try the skirt on so now my refund has been rejected and they have returned the dirty skirt to me that doesn't even fit me.
12 mei 2026
Review zonder uitnodiging
Antwoord van KOKO BAY
Hi Scarlett,
As outlined in our returns policy, we’re unfortunately unable to accept items that are not returned in their original condition. Upon inspection of the returned skirt, visible marks were found on the item, which is why the refund was declined.
If you believe an item has arrived faulty or damaged, we kindly ask that you contact our customer service team before returning it so we can investigate the issue further. In this case, no concerns regarding marks or damage were raised prior to the return.
We appreciate your understanding.
Kind regards,
Koko Bay
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