kroxne Reviews 

Achtung!
Die Ware steht lt. Onlineshop auf "lagernd" und lieferbar. Nachdem ich mich 4 Tage später nach der Lieferzeit erkundigte, kam keine Antwort. Erst nachdem ich Paypal eingeschaltet hatte, kam nach wenigen Minuten Bewegung in die Sache, indem ich auf unverschämter Weise in höchster Form über WhatsApp belästigt und betitelt wurde. Nur gut, dass der Verkäufer scheinbar wenig professionell ist, sonst hätte er sicherlich in schriftlicher Form sich so nicht geoutet. Natürlich war der Artikel nicht lieferbar und PayPal hat innerhalb weniger Minuten gehandelt und mein Geld erstattet.
Ich kann nur jeden Käufer davor warnen, bestellt lieber in seriösen Shops........

I had an issue with a Monorim kit fitting. When I searched up a customer help number it came up with the number for Kronxe, and even the official Monorim Website lists the spanish number for Kronxe. I gave a description of the issue yet the person who responded to me was quite rude. They simply told me to stop messaging them because it wasn't them who sold them the item to me. Fair enough, and I understood that. I told them I was sorry and it was just the number that was listed for help on the issues, yet they still responded to that in quite a rude way. I know I messaged at a very late time and night, but I don't think such a rude response was appropriate.

Tl;DR

Misleading shipping information for everyone outside Spain, a part that doesn't match the listing, and when a customer politely asks for the website to be corrected: insults, swearing, false claims about who owns the product, and threats against an entire country's customers.

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The order

On 14 September I ordered a turn signal and light switch for a Segway P100SE from Belgium, paid by online payment.

"GLS is only for Spain"

Their "Shipping and return" page says, word for word: "Packages are generally shipped no later than two hours after receipt of payment and are shipped via GLS transports of your choice with tracking and signature delivery."

Directly under that is a section titled "Shipments to countries of the European Union and abroad." It never mentions any other carrier. A bit further down, the same page repeats: "Orders are shipped through the courier company GLS."

My parcel came from mainland China via Cainiao, with last-mile delivery by Colis Privé. Delivery took 12 days.

When I asked about this, the reply was: "GLS is only for SPAIN, do you live in Spain??"

"Only for Spain" is written nowhere on the site.

The part itself

The part I received doesn't match the product photos. Mine has an "AWD" drive-mode dial with a speedometer icon and a different layout.

How they reacted to feedback

I asked them to update the shipping text and to add a note that images may differ, so future customers aren't misled. I explicitly said, more than once, that I did NOT want a refund or a return. Only a correction to the website.

"Stop talking nonsense, file your f***ing complaint, and stop bothering me."

"I'm not giving you anything back because you're an aggressive, stupid person; I've never seen a stupider buyer than you, okay?"

"Right now, the item belongs to me because you are going to file a claim."

"I won't sell a product to anyone in the country without first verifying that they have no connection to you—just so you understand what real aggression looks like. This is me being aggressive."

Other things worth knowing before you buy

Their return policy gives you only 7 days. EU law gives online buyers at least 14 days to withdraw from a purchase, whatever the shop's own terms say.
The legal notice ("Aviso legal") doesn't name a company or give a tax number (NIF), which Spanish e-commerce law requires.

Terrible and unfriendly customer service. As soon as a slightly critical question is asked, you get insulting replies. I will never place an order there again.

Great service and problem solving . Prompt reply via WhatsApp and dedicated contact person

In April 2025, I purchased a kickstand (stand) for a Xiaomi Scooter 4 Ultra from this seller. The product was advertised on the website as a genuine Xiaomi original part. I paid €98 plus shipping for the item.

However, the part I received was clearly not an original Xiaomi product but a low-quality aftermarket replacement. Later, I found the exact same item being sold on various online marketplaces for only a fraction of the price.

I immediately informed the seller that the product did not match the description and that I wanted to return it. Despite the fact that the mistake was on the seller’s side, he refused to arrange and pay for the return shipping and instead insisted that I cover the cost myself.

During our communication, the seller repeatedly tried to convince me to keep the part. Eventually, he offered to send me the genuine Xiaomi part I had originally ordered if I sent him an additional €30 via PayPal.

Trusting his promise, I paid the extra €30. Unfortunately, to this day I have never received the original Xiaomi part. For a while, the seller continued responding to my messages, often in a rude and arrogant manner. After some time, however, he stopped replying altogether. My messages have been read, but they have been completely ignored.

All communication took place through WhatsApp, and I have records of all conversations, promises, and statements made by the seller.

Based on my personal experience, I cannot recommend purchasing from this seller. I feel that I was misled regarding the product I received and that my attempts to resolve the issue were ignored. Despite paying both for the original order and the additional amount requested by the seller, I never received the product that was promised to me.

Edit after seller's response:

Everything written in your response is false.
I have never used the kickstand you sent me. It is still in the box, exactly as received. I am ready to return it at any time, but you are avoiding the real issue and avoiding proper answers.

The problem is very simple: I ordered an original Xiaomi part, but I received a different product. Instead of solving this properly, you now try to blame me and make false accusations publicly.

I am not here to convince anyone with empty words. The facts will speak for themselves.

I will publish the full WhatsApp conversation on another public platform, so everyone can see the real face of this seller and judge the situation based on the actual communication, not on your false claims.

I still have the product, unused, in its box, and I am still waiting for the correct solution.

Bonjour, je ne suis pas du tout satisfait de cette entreprise. J'ai commandé une pièce détachée pour une trottinette électrique. D'une part, il y avait plus de frais de livraison que pour la pièce. D'autre part, la livraison a été très longue. Je me suis trompé de pièce, il n'ont pas voulu me rembourser malgré la loi européenne Article L221-18 - concernant le droit de rétractation. Bref, entreprise à éviter.

Vendeur incroyable très satisfait du colis. Les colis son bien emballé rien a dire

Tiene todo lo necesario a buen precio. Buscaba unos tornillos para el mástil de mi patinete y me resolvieron las dudas rápido. La atención al cliente fue muy buena, amables y atentos. Volveré a comprar repuestos aquí.

El chico me hizo un trabajo y lo hizo bien rápido. Y económico.

Muy bien servicio muy atento el chico y siempre responde por la garantía

Muy atento y profesional

Ho utilizzato il servizio watrsup e sono Stati veloci a rispondere

Fue buena porqe el producto que pedí es de buena calidad muy buena

J' ai commandé une pièce pour une trotinette et Alexis a fait le nécessaire auprès du fabricant afin de récupérer cette pièce et de me l'a réexpédier.
Merci à lui de ma avoir informé en temps réel sur WhatsApp de l' avancé de ma commande.

Ayant acheté deux pneus AMITOR 10x3/255x80 . Ils sont parfaits pour xiaomi pro 2. Juste une légère modification à faire. Sinon, ils sont impeccables. Avec suspension, avant et arrière monorin forcément.

Perfekt Support and fast delivery. The package has no damage and the wheel so very nice one I would recommend it to buy.

Nikelle le dépannage tous est ok plus ça tous remonter 👍👍👍👍👍👍😀😃