kroxne Reviews 

Very happy to have bought in kroxne, I am from North Wales, USA, I wanted to buy a rear suspension and an extension for the fender but I had many doubts, I am very grateful for the attention received and that they have been able to answer all my doubts. Thank you!! Excellent!!!

Buy the dual motor monorim kit and battery kit. Very good experience! Very helpfull and friendly costumer Support that allways reply to all my messages quickly to help me assemble both kits.

I just read the reviews. Surprisingly entertaining stuff!

The weirdest and rudest customer service I have ever encountered. I contacted customer service on Whatsapp and asked a genuine question about two different suspension models for Xiaomi.

There were no descriptions on either one of them, other than a picture that had a slight aesthetical difference. Thinking the significant price difference probably was justified by a performance difference and/or compatibility limitations, I tried to ask customer service about it.

Here are some of the responses I got in return:

- Do you check the picture before ask about it?
- (...) do you think that they are two identical products?
- I have already given you the answer, I have told you to examine the photos, the difference is obvious...
- I'm not here to teach you how to find differences between photos...

And the grand finale:

- I'm glad you found the difference in the photo. a greeting...
- I am the owner of the business and your question is stupid... we sell to professionals, if you are not professional, contact one to guide you and teach you how to spot differences in a photo.
- I am going to ask you not to send me any more messages, contact a workshop so that they can advise you and answer your questions.

I am stunned, to say the least.

(Update: Don't worry, I will not buy or have anything to do with your store in the future. "Asking stupid questions for weeks" is a grossly false statement or a very misleading grammatical mishap at best. One question was asked 6.4.22 and another 25.04.22, where you for the most part were patronizing and rude.)

doesnt answer mails, even from their own homepage.
And gets VERY aggressive when finally contacting them from paypal.

now they have a LOT to say, but not I a nice manner

I won't shop here again

kronxe is the best shop for scooters, extremely fast shipping, the supplier helps a lot with the assembly of the parts, parts with the best quality, I recommend this shop to everyone, thank you very much

es la segunda suspensión trasera que pido, y al igual que la otra llego genial, envio en 24h, y se nota que revisan el envio antes de mandarlo, lo recomiendo 100x100.
PD: El trato al cliente mediante WhatsApp es imcreible y da muchisima seguridad.

I have ordered a front and rear suspension for my XIAOMI Pro in separate orders. No problems at all, good suport always nice and helpful. And a lot of fun stuff for the kick in the store. I will buy here again, easy.

compre la sharkset y es una pasada me vino muy rápido, es muy buena, perfecta comunicación y todo, gracias

I have bought Monorim U5 pack for Ninebot Max G30. Ordered and paid on 03.09., shipment received on 29.09. = very fast considering the battery inside. Everything perfectly packed (as shown on the pictures), goods seem to be very good quality, perfect communication with the seller, fast replies - seller and product is recommended!!!

Orderd bms to xiaomi m365 fast shipping to Finland frendly service. If you need parts to your scooter this is the best place to get the parts. The service exelent and they have many parts to. I dont speek so good english. But this place is 5 of 5. I dont often do this ratings. But now i found the place that is very good i recomend 100%

After a long Google search I decided to make a €1000 order with kroxne.com as there wasn't any one else who stocked EVERYTHING I needed.
The selection of items they have is amazing and very well priced.
They have a WhatsApp number you can speak to them on which they are so helpful, I was blown away by the level of customer service he gave me.
Never expected or experienced that before if I'm honest!!!
Due to covid and customs I did have to wait a while (6 weeks spain - uk)
But definitely worth it.
I would rate kroxne.com 12/10
Highly recommended and will definitely buy from again in the future.

I bought the double air suspension 150mm for rear suspension MR1. He gave me very good suggestions and explained everything. Also he tested by himself on his scooter and send photo to me how it's gonna be after put it on.
And standard shipping to United Kingdom it was only 7 days ... Again 7 days so quick.

The assistant by Kroxne was amazing. I had purchased the monorim air suspension and wasn't getting any movement from it the way Alexis explained for what has to be done with the same was very helpful.

Absolutely fantastic shop. The delivery was extremely fast, the support is available around the clock and very very helpful. I got let down by other scooter shops, and kroxne went out of their way to explain in detail what I have to do during the installation process of certain parts. The quality of their products is top notch as well. Very satisfied customer here, will always come back 👍👍👍

Ordered 2x 80/65-6 tyres with shipping, payed with PayPal and after a few minutes after paying I get a message that the shipping cost has gone up from 14€ to 26€ and need to pay extra or the won´t ship the order.. Canceled just on principle.. Listed price should stand no "Bate and Switch".. Did get the money back after canceling the order so that is at least something.... =/

Rude and incompetent customer service. Products are good. They don't want to improve.

The worst customer service, super aggressive and rude. I made a purchase of products worth 190 Euro, and on checkout I paid 90 Euro for shipping.

I missed a notice that was printed on the shipout becuase I was on my phone and in a hurry, it asked to call them on whatsapp to confirm shipping price.

So I got msg to call them at whatsapp, when I call they didn't answer, but ask me to "write". So I write, and the guy was so bloody rude, if I could post the whats app images here I would.

This shop has the most horrible customer service, trying to pinch me for more shipping because apparently their website calculating shipping does not work.

for 7 min this customer service dude patronized and was rude.

Definitely not recommended. He cancelled the order which was fine by me. I don't give my money to people who do not appreciate their customers enough to be polite when speaking with them.

*Edit, just seeing this guy's reply today and made me laugh, I msg'd him straight away, and literally there was no 36 hours waiting to hear from me. This guy who I assume owns the shop who replied for the shop is a pathological liar, and clearly by the aggressive tone he takes in some of his replies tells the story of this shop, buyer beware. His behaviour is psychotic.