Achtung! Die Ware steht lt. Onlineshop auf "lagernd" und lieferbar. Nachdem ich mich 4 Tage später nach der Lieferzeit erkundigte, kam keine Antwort. Erst nachdem ich Paypal eingeschaltet hatte, kam... Toon meer
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Lees wat reviewers zeggen
I had an issue with a Monorim kit fitting. When I searched up a customer help number it came up with the number for Kronxe, and even the official Monorim Website lists the spanish number for Kronxe. I... Toon meer
Absolutely fantastic shop. The delivery was extremely fast, the support is available around the clock and very very helpful. I got let down by other scooter shops, and kroxne went out of their way to... Toon meer
Bedrijf heeft geantwoord
J'ai commandé un chargeur pour ma trottinette Xiaomi 4 ultra.. je n'ai trouvé le chargeur nul part même chez les professionnels impossible de l'avoir ... Xiaomi était dans l'incapacité de me le fourni... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Repuestos y piezas para patín eléctrico Xiaomi M365, Essential, 1S, Pro2, M365 Pro, Ninebot Max G30, G30D or G30LP - Whatsapp +34 696.403.761 //// Spare parts and parts for Xiaomi M365, Essential, 1S, Pro2, M365 Pro, Ninebot Max G30, G30D or G30LP electric scooters - Whatsapp +34 696.403.761
Contactgegevens
Duque de Mandas, 4 Bajo Drcha., 46019, Valencia, Spanje
- +34696403761
- hola@kroxne.com
- www.kroxne.com
3,4
Gemiddeld
99 reviews
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immer sind die anderen schuld
immer sind die anderen schuld - so der verkäufer . angeblich der Blöde, dumme kunde der von nichts eine ahnung hat - dann jedesmal mit anwalt drohen - beleidigungen ohne ende . der verkäufer kommt mit sich selber nicht mehr klar und das tut mir fast schon leid . du tust mir wirklich sehr leid und ich hoffe du wirst bald wieder gesund damit du dich vielleicht endlich mal von einer anderen seite präsentieren kannst dwenn so wie es jetzt ist wird dein laden in spätwestens 5 jahren dicht sein - warscheinlich bist du auch schon so fertig das du garnix mehr von der realität mitbekommst - wie gesagt mein guter , du tust mir wirklich sehr leid
12 januari 2026
Review zonder uitnodiging
Antwoord van kroxne
Dieser Mann kaufte einen Motor für ein YouTube-Video.
Nachdem er den Motor mit 36-V-Elektronik getestet hatte, wollte er ihn zurückgeben. In der Beschreibung des Motors stand eindeutig, dass für mehr Leistung ein 48-V-Controller und ein 48-V-Akku benötigt werden - Monorim 48 V U5 Extreme Air 500 W Motor – Reifen mit Luftkammer. Wenn Sie mehr als 50 km/h erreichen möchten, ist Folgendes erforderlich:
- 48-V-Monorim-Controller
- 48-V-Monorim-Batterie https://www.kroxne.org/de/motoren/903-monorim-48-v-u5-extreme-air-500-w-motor-reifen-mit-luftkammer.html . Dieser Kunde hatte diese Artikel nicht gekauft, eröffnete einen Fall bei PayPal und log PayPal an, indem er behauptete, die im Shop angebotenen Artikel gekauft zu haben – was natürlich nicht stimmte. PayPal bemerkte den Betrug jedoch, und sein Konto wurde wegen versuchten Betrugs gegenüber PayPal und mir gesperrt.
Es ist erschreckend, wie viele Betrüger im Internet versuchen, Online-Shops mit Lügen und Betrug auszunutzen.
Das Interessante ist: Du füllst mein Bankkonto mit deinen Lügen in meinen Bewertungen. Du hast PayPal angelogen und lügst jetzt auch noch hier auf Trustpilot. Es gibt zwei Arten von Menschen: erfolgreiche Menschen und die Ratten, die kleine Online-Shops betrügen. Viel Glück im Leben, du Ratte. Lerne, ehrlich zu sein, bezahle deine Sachen selbst und lass es nicht von anderen erledigen. Betrüger.
sehr sehr schlechter service
sehr sehr schlechter service - motor alles andere als leistungsstark . komme keinen berg damit hoch . Verkäufer beschimpft einen nur anstatt zu heelfen . sehr unseriöser inkompetenter Mitarbeiter . Versand angeblich am gleichen tag - von wegen ...eine woche nach bestellung kam erste reaktion auf meine nachrichten . absolut nicht zu empfehlen
27 januari 2026
Review zonder uitnodiging
Leider sehr enttäuschende Erfahrung.
Leider sehr enttäuschende Erfahrung.
Ich habe ein BMS für meinen Ninebot F2 Pro bestellt, da in der Beschreibung klar stand, dass es dafür geeignet ist. Es gab keinerlei Hinweise auf unterschiedliche Versionen oder Einschränkungen.
Das gelieferte Teil passt jedoch nicht. Trotzdem lehnt der Kundenservice einen Umtausch ab und gibt dem Kunden die Schuld.
Eine Rückerstattung wird nicht angeboten, nur ein Gutschein nach kostenintensiver Rücksendung nach Spanien.
Statt Verantwortung für eine mangelhafte Produktbeschreibung zu übernehmen, wird der Kunde allein gelassen. Für mich ist das kein guter Service.
Ich werde hier nicht wieder bestellen und rate anderen, sehr vorsichtig zu sein.
5 januari 2026
Review zonder uitnodiging
Antwoord van kroxne
Die Produktbeschreibung war korrekt. Es gab mehrere Fotos des Produkts, und der Kunde kaufte das Ersatzteil unklugerweise, obwohl er wusste und deutlich sehen konnte, dass es sich komplett von seinem eigenen unterschied. Seine mangelnde Erfahrung mit Reparaturen führte zu diesem Fehler, und nun erwartet er, dass andere die Kosten übernehmen. Wenn Sie in Zukunft keine Erfahrung mit der Reparatur von Gebäudeleitsystemen (BMS) haben, beauftragen Sie einen Fachmann, der die Arbeit fachgerecht ausführt. Experimentieren Sie nicht, wenn Ihnen die Erfahrung fehlt oder Sie nicht wissen, was Sie tun.
Anscheinend bedeutet guter Service für diesen Kunden, dass er seine Bestellung verpatzt und erwartet, dass andere die Kosten für seinen Fehler tragen. Tut mir leid, aber so funktioniert die Welt nicht. Wer einen Fehler macht, muss dafür bezahlen. Erwarten Sie nicht, dass andere für Ihren Fehler aufkommen. Sehen Sie sich die Fotos genauer an, bevor Sie ein Ersatzteil kaufen, und – noch wichtiger – zerlegen Sie das zu ersetzende Teil, um das neue mit dem alten zu vergleichen. Kaufen Sie erst dann, nicht umgekehrt.
Das Team war super freundlich
Das Team war super freundlich, sehr hilfsbereit trotz Verkehr der Lieferung sehr schnell richtiges Produkt mir zugeschickt
Kann das Team die Firma mit meinem besten Gewissen weiter empfehlen?
Mit freundlichen Grüßen
13 juni 2025
Review zonder uitnodiging
I’ve had an excellent experience with…
I’ve had an excellent experience with this scooter parts company. Their customer service is top-notch—quick to respond, knowledgeable, and genuinely helpful. My order arrived fast and was exactly what I needed, with everything well-packaged and clearly labeled. It’s rare to find a company that combines quality products with such reliable support. Highly recommended for anyone who needs dependable scooter parts and great service.
7 juni 2025
Review zonder uitnodiging
Sehr kompetent und freundlich.
Sehr kompetent und freundlich.
Es dauerte ziemlich lange bis ich meinen Artikel hatte.
War der einzigste im www der mir meine achsschwinge besorgen konnte.
Vielen Dank noch einmal. 😊
Preis war sehr hoch und Versand auch!
Bis zum nächsten Mal
Mfg Wappner
10 mei 2025
Review zonder uitnodiging
Antwoord van kroxne
Thank you so much. We always take care to verify the compatibility of our products with the customer's vehicle. We greatly appreciate it when a customer appreciates the work we do before shipping the package. We're very happy that everything went well with the part installation.
Un interesado multiplicador que solo…
Un interesado multiplicador que solo quiere ganar Compre de todo para actualizar un Xiaomi más de 1000€! y cuando ya no quería más piezas comenzó a ir de listo y a tratarme mal no repetirá jamás con este vendedor teniendo una competencia muchísimo mejor
18 mei 2025
Review zonder uitnodiging
Antwoord van kroxne
Muchas gracias por su reseña, indique referencia del pedido para verfificar lo que está diciendo. saludos
Muy bien de precio
Muy bien de precio, atencion al cliente de 10, comprare aquí cada vez que necesite algo sin duda
14 mei 2025
Review zonder uitnodiging
Antwoord van kroxne
Muchas gracias. Siempre verificamos la compatibilidad de nuestros productos. Agradecemos mucho que un cliente aprecie nuestro trabajo antes de enviar el paquete. Nos alegra mucho que haya ido todo bien.
Antwoord van kroxne
Muchas gracias. Siempre verificamos la compatibilidad de nuestros productos. Agradecemos mucho que un cliente aprecie nuestro trabajo antes de enviar el paquete. Nos alegra mucho que haya ido todo bien.
Le suivi était au top
Le suivi était au top! Quelqu'un a pris le temps de m'aider jusqu'au bout avec les livreurs qui nous ont donné beaucoup de mal! Le produit est de qualité et ils sont vraiment professionnel avec le client.
Encore merci
13 mei 2025
Review zonder uitnodiging
Antwoord van kroxne
Merci beaucoup. Nous veillons toujours à la compatibilité de nos produits avec le véhicule de nos clients. Nous apprécions grandement qu'un client apprécie notre travail avant l'expédition. Nous sommes ravis que l'installation des pièces se soit bien déroulée.
Nous nous assurons également que le client reçoit le produit même s'il y a des problèmes logistiques indépendants de notre volonté.
An amazing company
An amazing company, very knowledgeable which made my purchase easy, I had a few questions and they were answered really quickly I will definitely use them again..
12 mei 2025
Review zonder uitnodiging
Awesome Service and Quality Parts
I needed a spare part for my electric scooter, and this shop really stood out because they had a great selection. The seller was super helpful and professional — definitely recommend! The part I bought is great quality and was packed really well.
30 april 2025
Review zonder uitnodiging
Antwoord van kroxne
Thank you so much, Gilberto. I hope you enjoy your original motor for the Xiaomi Scooter 4 Ultra. It's really great when a customer appreciates the effort we put into sending original parts and quality products so they can install them in their vehicles. Big hug.
Broke fast, rude person and poor customer service
My son (17) ordered a fast charger for is Ninebot F2 Pro. The connector broke in 6 weeks. I send a message asking if this is covered under warranty. What I got next in response goes beyond all proportion:
"Physical damage is not covered by the warranty. If your child has broken the charger, you should buy a new one and treat your future chargers more carefully. It's not a manufacturing problem that your child pulled the cable and broke the connection. Because the product didn't arrive broken, it arrived brand new. If, months later, you break the connector, it doesn't make much sense to send an email asking us to pay for a product your child broke. It's just common sense.
If you don't want to buy another charger, you can buy the cable and replace it, but it's recommended to buy another charger and encourage your child not to pull on the cable and to unplug it carefully, which is the normal unplugging procedure.
We can offer you a complimentary shipping option if you decide to purchase another charger, but we cannot be held responsible for physical damage. Your child should learn to unplug the charger carefully or prevent the vehicle from falling to the ground when charging; these are the most common reasons for charging port breakage."
He assumed my son is a little child, that we send a message months later (we ordered 6 weeks ago). That I wanted him to pay for the broken cable, while all I asked was if it was covered under warranty. I responded to this message with disbelief. I told him the customer service could and should be much better and that these accusations are nonsense. He reacted that I tried to scam the business (for 65 euros, right) and that it was all our fault because we received a new device. As if new devices can't brake, especially when it is poor material.
There is gonna be a reaction I'm lying, so be it. I know I'm telling the truth.
Addition: 🤣Your hilarious. For the last time, I never asked for a new item, I never asked for my money back. But the way he responded to my question is preposterous. The reaction underneath says it all. And for the record, there is no glue to be found and the welding point is 2mm. But I’m moving on with my life. I suggest he does the same, and I still recommend a class in communicating and customer service. 👋🏼
2 mei 2025
Review zonder uitnodiging
Antwoord van kroxne
You can move on with your life knowing you tried to scam the store with your stupid email. Everyone knows the difference between a manufacturing defect and a BREAK. You think you're smarter than everyone else by putting on this show on TRUSTPILOT just because you couldn't get a free charger for your careless child... The most interesting thing about this is that we'll see more similar reviews from you in the future because your dishonesty prevents you from admitting your child broke the charger... Ghosts don't exist, and things don't break by themselves, but in your house, there are ghosts who pull the cable excessively and then write stupid emails trying to make others pay for their mistake: YOUR CHILD IS CARELESS. Instead of investing several hours creating online dramas, educate your child so he doesn't break more items. I repeat, our store is not going to take responsibility for something you broke... if it's a manufacturing defect, a problem that was already there at the time of delivery, it's covered by the warranty... YOU BROKE the item and yet you sent us a stupid email trying to scam the store... if I BREAK something, I don't email a company to try to make them pay for my mistakes. Apparently, you're used to these kinds of SCAMS. Obviously, it didn't work out for you. You received honest answers, and you couldn't accept that trying to blame others for things you or your child BREAK isn't honest. You have no choice but to come to TRUSTPILOT to cry and make a scene. That's ridiculous. Letting everyone know that you and your son physically broke a charger connector and then tried to SCAM a store. That's absolutely ridiculous.
*
On top of that, after doing our job well, we have to put up with scammers who refuse to accept it when they break things and start sending emails demanding a warranty on an item they themselves have broken. It's the stupidest thing I've ever seen.
If you want new items sent to you after you break them, get comprehensive insurance. The warranty doesn't cover your child or anyone else pulling the cable incorrectly, causing tensions the connector wasn't designed to withstand.
****
Yes, I assure you that you are lying. You know perfectly well that the cable IS NOW BROKEN, and it wasn't BROKEN before. Things BREAK when they are MISMANAGED. You think your son is perfect and that he didn't pull the cable or mistreat the charger. Well, go ahead with that idea... he'll spend his whole life buying things and trying to blame someone else for what his son does wrong.
I don't care if you give me one star. I'm not going to pay for an item that YOUR CHILD BROKEN... it's called HONESTY. I don't contact a company to demand a new item if I know perfectly well that I broke that item: that's called SCAM.
If you are into that, good luck with that idea, be honest and buy the things your child BREAKS, don’t try to make others pay for what you BREAK… YOU ASSUME it is a quality problem, quite convenient that idea when you want others to pay for your mistakes, we have been selling that charger for years, the only reason for a SOLDERED IRON connector to two cables and consciously glued with plastic to break, is if the cable has been pulled and has not been disconnected correctly… you can learn from this mistake or you can continue breaking chargers and blaming other people for the mistake your child makes when disconnecting the charger.
Very poor contact with the customer…
We placed an order on 23.04.2025. We asked one specific question about the invoice. The seller could not complete our request, so we had to confirm, that we give up on our request. We did it and then we required the shipping ID. Until today (30.04.2025) no feedback.
We contacted the seller today on whatspp and we got it. Very poor contact with the customer support, very rude, impolite, incompetent, aggressive.
Take a look at some part of the chat:
30.04.25, 11:21 - +34 696 40 37 61: Don't you realize that this email is stupid, asking for an invoice with the company's details when I sent you an email telling you that we don't invoice companies?
30.04.25, 11:22 - 302227: You cannot speak like that with customert
30.04.25, 11:22 - 302227: Customers
30.04.25, 11:22 - +34 696 40 37 61: yes, i am
30.04.25, 11:22 - +34 696 40 37 61: i am the owner
30.04.25, 11:23 - +34 696 40 37 61: i hate the people that the other is STUPID
30.04.25, 11:23 - +34 696 40 37 61: and you believe that you are so much smart
30.04.25, 11:23 - +34 696 40 37 61: to ask stupid things
30.04.25, 11:23 - 302227: Cancel the order please
30.04.25, 11:24 - +34 696 40 37 61: You can't tell me what I can or can't say, you have disrespected me with your request and you are not my boss to tell me what I can and can't do, is that clear to you?
30.04.25, 11:24 - +34 696 40 37 61: Exactly
30 april 2025
Review zonder uitnodiging
Antwoord van kroxne
The customer is upset because he tried to deceive the store, and we caught him before he could. This customer refuses to accept that we caught him in his deception and is even trying to deceive us.
We canceled his purchase order and refunded his money. We're not a scammer; he's simply not authorized to purchase items from our store. Because he's now upset about this, he's coming to this page to harm the store. We have the WhatsApp conversation and are going to report you for this.
Just because you don't have the right to purchase from our store doesn't mean we're scammers. We will prosecute you for what you've said here.
Sehr nette und hilfsbereiter…
Sehr nette und hilfsbereiter kundenservice
10 april 2025
Review zonder uitnodiging
Antwoord van kroxne
Thank you so much!
Quede con el para hacerle una consulta
Quede con el para hacerle una consulta, me atendio fenomenal, estuvimos bastante tiempo revisando las cosas y fui muy atento y franco conmigo, no me engaño y me dijo lo que mas me interesaba, no me cobro la consulta, sin duda un buen profesional y para cualquier otra cosa confiare en el. Gracias por todo.
15 april 2025
Review zonder uitnodiging
The part I bought was double the price…
The part I bought was double the price than in Aliexpress, paid €18 for shipping thinking it will be coming very fast from Europe, as the page shows Spain address. I received the tracking and guess what? Its been one week already, It is coming from China and it says it will get to my address in Ireland by the end of the month or beginning of May. Stupid right.
On the reply below you "community" can tell how they are. And by the way, it is not true about the customs, it just arrive in Dublin customs yesterday (8 days after), I have the email tracking history, pasted here:
Arrived at linehaul office
Carrier note: Arrived at linehual
office
2025-04-16 15:36:00 GMT+1
Departed from departure country/region
Carrier note: Left from departure country/region
2025-04-16 10:36:00 GMT+8
Leaving from departure country/region
Carrier note: Leaving from departure
country/region
2025-04-15 21:30:00 GMT+8
Export customs clearance complete
Carrier note: Export clearance success
2025-04-12 19:27:00 GMT+8
Export customs clearance started
Carrier note: Export customs clearance started
2025-04-12 18:26:00 GMT+8
Arrived at departure transport hub
Carrier note: Arrived at departure transport h'
2025-04-12 11:16:03 GMT+8
[Fenggang Town] Departed from sorting
center
Carrier note: Outbound in sorting center
2025-04-12 08:53:26 GMT+8
[Fenggang Town] Processing at sorting
center
Carrier note: Inbound in sorting center
2025-04-10 13:54:51 GMT+8
Received by logistics company
Carrier note: Accepted by carrier
2025-04-09 16:47:05 GMT+8
15 april 2025
Review zonder uitnodiging
Antwoord van kroxne
UPDAVE 4:
Tracking online: https://global.cainiao.com/newDetail.htm?mailNoList=N80000639032
Your package has been delivered.
Apr 22, 2:39 PM (CET)
We are preparing your package for delivery.
Apr 22, 9:49 AM (CET)
Your package has arrived at the local delivery center and will soon be on its way to you.
Apr 21, 10:54 PM (CET)
The package has been successfully delivered after customs clearance.
Apr 21, 6:41 PM (CET)
Customs clearance completed
Apr 21, 6:11 PM (CET)
Your package has been received by the local shipping company.
Apr 21, 5:41 PM (CET)
Customs clearance started
Apr 18, 11:17 AM (CET)
The package has arrived at the local airport - Dublin
Apr 16, 4:36 PM (CET).
The package was delivered in record time (there were two weekends in between and a Holy Week holiday) - our company is going to sue this individual for defamation; he is the most deceitful and offensive person I've had to deal with in decades.
This client has been lying about our company and trying to damage our reputation. As the package tracking shows, we have been telling the truth at all times, and the shipping company, our international shipping agent, and all customs documentation related to this package can attest to this.
UPDATED: it is stupid think that you can see more than us about one package, your package is in AIRPORT waiting for be free by CUSTOM. Remember, you are a normal person, you are not a SHEIKH -
It’s been 9 days because the customer is spoken to first before sending the package and because it requires 2 days of preparation and processing of documents, the package has been in transit for only 5 days, but it doesn’t matter if the customer wants to continue lying about the matter… that’s already irrelevant, what can you expect from someone who thinks he’s a SHEIKH, KING of a country or who knows what’s in his imagination, this person stupidly believes that because he paid €18 for a shipment his package must have been sent by private plane and that he is not required to go through customs controls, instead of deleting his review he continues thinking he is a SHEIKH… it’s interesting to see how there are people so arrogant and at the same time, stupid.
The product is already at Dublin's local airport, shipped on the 9th, and is already in your city on April 16th. It's all pretty stupid, including this review. Think before you speak.
Obviously the product is not in your hands because you are a normal person, you are not the King of a country, nor a SHEIKH, or anything like that, nor have you paid 1000€ to corrupt the customs department and have your package pass directly without being controlled by customs, then you will have to wait like any mortal for the customs documentation to be processed in your country ... normally you will have to wait like a normal person 2 to 4 days, if you have complaints about this ... put a negative review at CUSTOMS in Dublin, not us, normally PUBLIC companies are not subject to the times or complaints of stupid customers who talk and give their opinions without thinking ... now, if you are a multimillionaire or the son of a SHEIKH you can pay for a private plane to bring you the part without going through customs control.
This is what happens with express shipments costing €18 from China... which usually arrive in the destination country in less than a week. The purchase order is not sent immediately after you place the order...
Back to reality, you're a normal individual, one of the crowd, and you'll have to wait for your package to clear customs just like everyone else in the world... Now, if you think you're a multimillionaire because you paid €18 for a shipment and you think your package should have been shipped by private plane and shouldn't have to go through customs, I suggest you wake up from that dream. Real life is different from what you imagine in your mind.
Best regards.
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