kroxne Reviews 

Antwoord van kroxne

Geüpdatet op 19 apr 2025

OLIVER MULLER

This is how AFTER-SALES support works. You can only receive after-sales support information after purchasing a product, never before. We're sorry if you don't understand this and are using TRUSTPilot to vent your anger by not tricking the store into giving you the information and purchasing the product elsewhere.

On the other hand, you could always cancel your suspension reservation, there were hundreds of people in line waiting for the product, if you decided to wait for the product it was of your own free will, I don't understand why you come here pretending that someone has put a gun to your head to wait for the product... It's regrettable that TRUSTPilot is used fraudulently by dissatisfied customers who, in order to save a couple of euros, want to deceive the store by requesting privileged information on how to install an EXA shock absorber that they bought elsewhere, I'm sorry that you're angry that we're not stupid enough to answer your questions... and if you want to continue talking on WhatsApp about your complaints, have the courage to send your complaints via WhatsApp and don't be so cowardly as to open a FAKE profile with the title name "G" to spread your lies about our store on TRUSTPilot... luckily lies and defamation about an online store have legal consequences, greetings.

*****

This customer was requesting information about a product they had purchased. They're literally angry because they didn't receive free support for a product they didn't buy or wanted to buy elsewhere. We apologize if we don't provide after-sales support for a product they didn't buy.

You make claims about the product and want us to give you insider information without paying for it. I'm sorry if we're not stupid enough to succumb to your questions. If you want after-sales support for a product, you have to pay for it first.

We don't care if you don't buy from our store again, we don't want to sell products to customers who want to be clever and then come to Trustpilot to leave negative reviews... I hope you don't have to come back to us asking for help with any other issue regarding your vehicle, because with your review, you have definitely closed the doors to our store, you will never be able to enjoy the free support you get in our store when you buy a product, we regret that TRUSTPilot is used by customers to vent their anger when they can't get free information from the store about a product they haven't bought. I am under no obligation to provide you with information on how to install or what elements are necessary to install a product that you have not bought.

***

If you reply from a hidden account without providing your order information, it's impossible to respond to your review.

There are dissatisfied customers who have canceled their reservations and are requesting discounts they don't deserve, and who are using this page to damage the company.

If you don't want to wait for an order that hasn't shipped, just cancel your order and we'll refund your money immediately.

Obviously, there are immature customers who, when they see that other customers' orders have been delivered, come running to us asking to please buy a unit. Unfortunately, it's too late. If you cancel your order, we can't give you priority over others who have already placed their reservation for a new product that's still in the factory...

It's pretty clear: you buy the product, it's not ready because it's being manufactured, we'll refund your money... but then don't come here crying because we don't want to sell you the product later or because you want to be served before others when you've already canceled your order.

Antwoord van kroxne

Geüpdatet op 29 jan 2025

We just wanted to thank you for taking the time to write this review on KROXNE.com. We are grateful for your comment.

Thank you for your kind words, we look forward to helping you again soon!

We are so grateful for customers like you and look forward to having you with us for many years to come!

Antwoord van kroxne

3 dec 2024

Merci de valoriser notre travail et de nous faire confiance. Salutations

Antwoord van kroxne

9 nov 2024

We have several reviews on file from this user posing as a customer and trying to damage the company's reputation because he didn't get a discount or got angry because he couldn't buy an item. Trustpilot is already collecting and providing all the information about this case in order to take legal action against this individual.

It doesn't matter if you have deleted your previous review, we have already identified you thanks to the first review you posted previously, enjoy your moment, but the full weight of the law will fall on you and you will have to pay dearly for the damage you are causing to our company's reputation with your false comments. Good night.

Antwoord van kroxne

Geüpdatet op 10 mei 2024

Good afternoon, as we have indicated by email about 7 times and this is the eighth time we have communicated it to you.

You must contact us via WhatsApp to process the cancellation of your order.

All the best

Att.
KROXNE TEAM


***

Guten Tag, wir haben es Ihnen bereits sieben Mal per E-Mail mitgeteilt und dies ist das achte Mal, dass wir es Ihnen mitgeteilt haben.

Sie müssen uns über WhatsApp kontaktieren, um die Stornierung Ihrer Bestellung zu bearbeiten.

Alles Gute

Att.
KROXNE-TEAM


****

UPDATE!!

Update, this customer is losing his mind and doesn't realize he's committing several crimes with his review.

First: you are publishing private conversations out of context and misrepresenting what we have responded to you after your meaningless threats by email.

Second: you signed a sales contract and have been informed on 8 occasions of the appropriate means to process the cancellation of the order and the after-sales service.

Third: You have threatened to take us to court and I have told you to remember this day, because you were going to regret what you were saying since it made no sense, you will end up harmed and it will be fun to see you begging us to cancel the process judicial...

Fourth: yes, I repeat, it will be fun and also very profitable after reading the lies and private information that you have published here and of which we have printed a legally certified document that can serve as evidence in the trial.

Fifth: you have already wasted more than 48 hours with your power play, I hope you can explain this at trial and justify everything you are doing and all the lies you have told.

Sixth: yes, it will be fun to see how this turns out both for us and for the judge when I say to your face: "you must obey the conditions of the contract that I accept at the time of making the payment" - we have 7 years of evidence that We have always managed cancellations by WhatsApp. You have nothing, you only have stubbornness and stupidity and none of those arguments are useful to win a trial.

Good night. See you in court.

****

Update, dieser Kunde verliert den Verstand und erkennt nicht, dass er mit seiner Bewertung mehrere Straftaten begeht.

Erstens: Sie veröffentlichen private Gespräche aus dem Kontext und stellen falsch dar, was wir Ihnen nach Ihren bedeutungslosen Drohungen per E-Mail geantwortet haben.

Zweitens: Sie haben einen Kaufvertrag unterzeichnet und wurden acht Mal über die geeigneten Mittel zur Abwicklung der Stornierung der Bestellung und des Kundendienstes informiert.

Drittens: Sie haben damit gedroht, uns vor Gericht zu bringen, und ich habe Ihnen gesagt, dass Sie sich an diesen Tag erinnern sollen, denn Sie würden bereuen, was Sie gesagt haben, weil es keinen Sinn ergibt, Sie werden am Ende Schaden nehmen und es wird Spaß machen, Sie betteln zu sehen uns, den Prozess gerichtlich abzubrechen...

Viertens: Ja, ich wiederhole, es wird Spaß machen und auch sehr gewinnbringend sein, nachdem ich die Lügen und privaten Informationen gelesen habe, die Sie hier veröffentlicht haben und von denen wir ein rechtsgültig beglaubigtes Dokument gedruckt haben, das im Prozess als Beweismittel dienen kann.

Fünftens: Sie haben mit Ihrem Machtspiel bereits mehr als 48 Stunden verschwendet. Ich hoffe, Sie können dies vor Gericht erklären und alles, was Sie tun, und alle Lügen, die Sie erzählt haben, rechtfertigen.

Sechstens: Ja, es wird Spaß machen zu sehen, wie sich das sowohl für uns als auch für den Richter entwickelt, wenn ich Ihnen ins Gesicht sage: „Sie müssen sich an die Vertragsbedingungen halten, die ich zum Zeitpunkt der Zahlung akzeptiere“ – wir Wir haben seit 7 Jahren den Beweis, dass wir Stornierungen von WhatsApp immer verwaltet haben. Sie haben nichts, Sie haben nur Sturheit und Dummheit und keines dieser Argumente ist nützlich, um einen Prozess zu gewinnen.

Gute Nacht. Wir sehen uns vor Gericht.

Antwoord van kroxne

30 jun 2023

Thank you for leaving your comment. We work very hard to make every customer experience a pleasant one and we are truly sorry that we were unable to meet your expectations on this occasion.

Our sales policy is public and you can read it before paying for your order. Only shipments within Spain are sent the same, we regret that you have understood what you wanted, but the website clearly indicates that you must contact via WhatsApp, as you have misunderstood our shipping policies, as we communicated to you by whatsapp, we indicated that we were going to modify this to make it clear that you should contact via whatsapp to confirm the delivery time.

Regarding the installation, I am not responsible for carrying out the installation, you are responsible for the installation... if you have not planned the installation and verified the list of elements that you need to carry out the installation, you will understand that you should not hold us responsible for this... we understand your frustration and I also understand that you want to blame us for your frustration, but if you want to be a mechanic or do the work of a mechanic... behave like a mechanic: if you don't know how to do something, ask before you do... if you don't know the list of items you'll need for the installation, ask for that list before you start the installation. This recommendation is not personal, it is directed at anyone reading this review: don't blame the shop for their lack of ability to plan and execute an installation, unfortunately there are many professional fitters out there today who think they can do the job. from other people... if you, the reader... are not able to execute or plan an installation correctly...consult a capable person before starting this process... This way you won't end up on social media trying to blame you blames other people for their incompetence to plan and execute an installation correctly.

By the way, thanks for coming to this social network to indicate that we lie... the question now is: have you lied? Did you make a list of items needed to complete the installation before making your purchase? Why did you have to buy additional hardware later? Are you a professional in the sector with the technical knowledge to carry out scooter installations? If you are a professional in the sector... why did you finally realize that you were missing elements to carry out the installation? Reflect carefully on your inability to efficiently execute and plan the changes you wanted to make so that what just happened to you will not happen again.

We are sorry that we did not live up to your expectations, in the future, please read the conditions of the store before making the payment for your order.

Any detail or disagreement can be dealt with via whatsapp +34 696403761 or email hola@kroxne.com with the information of your order and we will be happy to help you.

Antwoord van kroxne

16 nov 2023

We just wanted to thank you for taking the time to write this review on KROXNE.com. We are grateful for your comment.

Thank you for your kind words, we look forward to helping you again soon!

We are so grateful for customers like you and look forward to having you with us for many years to come!

Antwoord van kroxne

Geüpdatet op 17 jan 2023

Vielen Dank für Ihren Kommentar. Wir arbeiten sehr hart daran, jedem Kunden ein angenehmes Erlebnis zu bieten, und es tut uns wirklich leid, dass wir Ihre Erwartungen bei dieser Gelegenheit nicht erfüllen konnten.

Die Aufhängung ist mit folgenden Stoßdämpfern kompatibel.

Mittel:
- 125 mm Originalstandard (zu kurz und wenig Dämpfungsraum)
- 150mm (Dehnung 10mm mehr Länge plus Dämpfung)
- 165mm (Verlängerung 20mm länger plus Dämpfung)
- 190 mm - dieses Modell erfordert bei einigen Modellen Modifikationen, Sie müssen die Mechanik verstehen, um diese Modifikationen vorzunehmen, oder Hilfe von WhatsApp in unserem Geschäft anfordern (Verlängerung 30 mm mehr Länge plus Absorption)

Sicherlich wenden sich viele Laien an uns und wenn sie die Aufhängung nicht einbauen können, entscheiden sie letztendlich, dass es unsere Schuld ist.Wir verkaufen Produkte, wir bauen sie nicht ein, sie verstehen nicht, was sie kaufen oder welche Funktion sie haben des Produkts selbst. Sie warten das Produkt nicht richtig ... und wenn sie es nicht ihren Erwartungen entsprechend arbeiten lassen, wenden sie sich nicht an einen Spezialisten oder wenden sich nicht an das Geschäft, um Unterstützung zu erhalten.

Letztendlich besteht aus ihrer Sicht die Lösung darin, hierher zu kommen und einen negativen Stern zu hinterlassen ... denn aus Kundensicht ist es unsere Schuld, dass sie ihr Fahrzeug mit unserem Stoßdämpfersystem nicht richtig konfigurieren konnten.

Wenn Sie für die Installation nicht qualifiziert sind, beauftragen Sie bitte einen Fachmann oder bitten Sie das Geschäft um Hilfe.

Jedes Detail oder jede Meinungsverschiedenheit kann über WhatsApp auf dem Webtelefon +34 696403761 behandelt werden

Für weitere Informationen wenden Sie sich bitte an hola[@]kroxne.com.

Antwoord van kroxne

16 nov 2023

We just wanted to thank you for taking the time to write this review on KROXNE.com. We are grateful for your comment.

Thank you for your kind words, we look forward to helping you again soon!

We are so grateful for customers like you and look forward to having you with us for many years to come!

Antwoord van kroxne

16 nov 2023

We just wanted to thank you for taking the time to write this review on KROXNE.com. We are grateful for your comment.

Thank you for your kind words, we look forward to helping you again soon!

We are so grateful for customers like you and look forward to having you with us for many years to come!