Kutchenhaus Reviews 

We are delighted with our new Kutchenhaus kitchen and utility room. The finish and quality of the install is excellent and the fitters did a great job of working around us while our building works were completed. Best of all was the level of customer service reveived at every step of the project. Mushtak and the team at Petersfield spent alot of time at the beginning getting to know us to better understand how our old kitchen could be reconfigured to deliver a modern effective space for the whole family. His insight and suggestions proved invaluable for us to realise our dream kitchen.

I had the pleasure of dealing with Hannah. She was super helpful and created a beautiful design that suited our family. From start to finish, she answered all our queries, took time to redesign things when required and listened to all our wants. We could not have asked for better service.
We picked the kitchen as our extension was still being built and Hannah took the time to ensure that everything fit perfectly. Chris was also on hand to help when required.
The quality of the kitchen is superb. The kitchen has been in place for over 2 months now and functions wonderfully. I have visited a number of kitchen showrooms and by far Kutchenhaus offers quality and excellent customer service. I would have no hesitation in recommending them.

From initial contact through project requirements / design / scope, delivery, execution, snagging to final completion, Kutchenhaus Bournemouth have proven to be responsive, attentive & knowledgeable from start to finish.

Project was a significant replacement kitchen & utility room with works extending to electrics, plumbing, kitchen cabinetry & worksurfaces.

I have no hesitation is recommending the team at Kutchenhaus Bournemouth – thank you Halee, Olivia & Tim.

A nice quality kitchen but some little nuances were not good. Some missing finishing caps the larder door with a very slight bow that couldn’t be rectified as that’s the way it’s built. It’s a 4 star kitchen but for the fact that my recycling cupboard ripped out of carcass after one year. It had quarter inch self tappers. This is not covered on the warranty despite when being sold the kitchen they had a sales assistant stand on a kidney shelf to “prove its strength”. With that sales tactic I would have thought it would have been covered on a 50k kitchen. Buyer beware.

Seamless process from start to finish with Chris from the Preston store doing a brilliant job with the design and Dan doing amazing job with the fitting. The attention to detail and flawless finish has exceeded all our expectations and I can’t praise them enough. We are over the moon with our finished kitchen.

Excellent choice. We are delighted with the end to end process from the design phase here in Brighton, when the patience and support was outstanding, to the seamless fitting process and the quality and final look of the kitchen. We would highly recommend them as the final result vs price is very satisfactory! Big thank you to them for a great job!

This review was written 2 months after the installation of our kitchen was completed.

Outstanding professionalism, design service, attention to detail, dedication & patience from start to finish!

We are very happy with our completed kitchen – the KutchenHaus product is good quality and KutchenHaus Orpington have been a pleasure to deal with.

Most of our interactions were with Josh (our designer), Kate and Ryan. Customer service was always exemplary. They know their stuff and were always willing to take the all the time necessary to deal with any questions/ concerns and discuss everything in detail.

Prior to our first visit to the showroom, we knew we wanted something completely different in terms of layout and style. Ultimately, we had a list of problems we wanted to address rather than clear ideas for what we wanted. We knew we disliked most aspects of our old kitchen but we were not sure what was possible.

The journey for our final design was a long one…and that was ultimately due to us wanting to fully explore several completely different designs. At no time did we feel under any pressure to progress from design to order and it always felt that Josh was just as invested in our project as we were.

Once our design was confirmed, we were introduced to a recommended building contractor for installation and the quality of the installation (combined with additional works) was just as impressive as the KutchenHaus product.

Based on our experience we recommend KutchenHaus Orpington.

After an initial visit when just passing, the kitchens in the showroom just looked amazing with that extra edge of quality. Expecting to be out of price range we had our first consult with Stephen ( Chichester ) and after a general design and wish list we were pleasantly surprised and now we have the most amazing kitchen in our brand new family room and it just works. From the numerous visits to the showroom to make adjustments, the site visits to check everything will fit and the delivery of the kitchen was excellent . Adam was our designated installer and his expertise showed it was more than worth while having the kitchen installed by Kutchenhaus. Nothing too much trouble and liased with electricians and plumbers to make everything run smoothly. Our first full use was Christmas dinner for 15 , and it was tested to the max . apart from trying to remember where stuff was it proved it's worth, socially with the island and the functionality of cooking . Absolutely love it . Well done Kutchenhaus house and the Chichester team. Thanks to Pip and Nina for all your help .

I had a new kitchen from Kutchenhaus Petersfield and can’t fault the experience. Mushtak came up with a fantastic design that was expertly thought through from a practicality perspective but also had little features to make the design interesting and personal to us. He also told us when we had ideas that had practical issues (e.g. the difficulty of keeping black taps looking good in a hard water area). I really valued him giving me useful advice rather than blindly just going along with whatever we said we wanted without providing opinion!

Because the kitchen was being fitted in a newly built extension Mushtak did a site visit and spotted a beam was fitted lower than originally planned which meant he needed to slightly alter how the kitchen would be fitted round it - this could easily have been missed and his attention to detail avoided issues when it came to installation. When I raised a very minor issue with the end panel of my island (manufacture issue rather than fitting) the team ordered a new replacement panel without me even asking and also returned several months after fitting to trim down the plinths when our new floor meant they no longer fitted.

Overall, Mushtak, the showroom team at Kutchenhaus Petersfield and fitters were knowledgable, responsive and a pleasure to work with.

looking for a quality kitchen i visited the Sevenoaks kutchenhaus showroom I was very please with the product an the design for my new kitchen which Craig had come up with the kitchen was ordered, fitted and now 8 months later it is absolutely brilliant would recommend this company as the service is first class at every level.

Based on my experience…stay away. Well away. It’s a shame, because I honestly think the kitchen would actually be a quality product. Right from the off, we endured a concerning lack of communication and empty promises which echoed throughout the process (funnily enough, except when payment was due…), starting right from the point of ordering. Work finally began on October 21st last year. Within a couple of days, the worktops were fitted, only for them to be the wrong colour. Kudos to the fitter for NOT spotting this before spending a day installing it!
The good news is that the incorrect worktops didn’t get wasted - instead it was chopped and used as spacers to lift all of our kitchen cupboards up! Yup, that’s right, because Kutchenhaus had messed up on the measurements and obviously wanted to save money on forking out to buy the correct-sized legs to hold the cupboards at the right height. The kitchen plan, for some bizarre reason, had set the measurement to the top of the worktop at 859mm. For those that don’t know the standard height of a washing machine is actually 850mm! Of course you would expect kitchen design AND also the installation ‘experts’ to both be fully aware of this. As you can imagine, it made it very interesting trying to fit the washing machine onto the space supposedly allocated for it! Oops!
This in turn meant we had to wait for another 8 weeks with an almost unusable and definitely unsafe kitchen whilst the replacement worktop and other parts were ordered from Germany - because everything is made and cut to order (This is something else to consider if you are still not quite sure after reading this!). In a nutshell, our whole kitchen had to be taken out and refitted from scratch.
Given that we already had a sizeable snagging list from the first attempt at installation (in addition to the above-mentioned issues) one would have thought an extra special effort would be made to make sure it was installed with extra precision and care on the 2nd attempt. It wasn’t. To be fair I have to come clean and confess this element isn’t specifically the problem of Kutchenhaus Wrexham, but of the installers of the kitchen…but this also just happens be a business that is owned by the Franchise manager of Wrexham Kutchenhaus! It is also interesting to note that Kutchenhaus UK couldn’t even be bothered to acknowledge my email to them…

EDIT (post response) Please note that there was nothing wrong with the colour of the splashbacks. We also haven’t referenced any photographs here, I suspect you may be getting confused with a review left elsewhere - but if I knew how to attach photos of the horrors we have been left with here on Trustpilot, believe me I would. However, at no point has there been a ‘temporary installation’ of our kitchen - unless of course you are now considering your first attempt as ‘temporary’!
I would also like to make it clear that you DID NOT offer a substantial discount; I had to ask for it, and that took a couple of attempts before you stopped threatening to pass on our (as then) outstanding invoice to a collection agency, despite the fact that we still hadn’t received all of the kitchen that was ordered!
Whilst you may have aimed to maintain clear and consistent communication, your ‘aim’ obviously needs much more practise!
Finally, if you think that plug sockets and switches hanging out of the walls is a kitchen left ‘safe and usable condition’ then that just about sums up the quality of your work ethic.

Make of this what you will readers, and choose carefully!

Kutchenhaus Romsey was fantastic. Great products and speedy and considerate fitters. Nothing was too much. We couldn't be happier, although I am still moving things around. Well done everyone. Highly recommended

Graham was incredibly helpful and knowledgeable and truly made our kitchen dream come true. The quality of the products we received was incredible and combined with the workmanship and craft from the fitter, Mick, and the other trades, the kitchen has far surpassed our expectations. We will be forever grateful for the supportive and kind service.

After a lot of research and several viewings we chose Kutchenhaus Chester as the quality and variety of product stood out and the staff and design team listened to what we wanted and produced a design that not only looks good, but really works on a practical level. It’s stunning and we love it

Chris and Karen were very helpful and professional

Excellent service with Karen and Chris

Extremely happy with my kitchen from Kutchenhaus. James and the team were very professional, helpful, patient, all in all excellent customer service.

Absolute nightmare. 3 months on we still have outstanding parts. The showroom manager ignores our emails. Have an unfinished kitchen and can’t get hold of anyone.

I would highly recommend Siobhann at Peterborough Kutchenhaus. She is a pleasure to work with. Her design input has been amazing, suggesting little things that make the kitchen look so much better. Siobhann has a great eye for colour combinations too. I have gone back to her a few times to change things and nothing is too much trouble. I have now just ordered my third room (kitchen, utility and laundry). The products are good quality and affordable.

We have used kutchenhaus Swansea a number of times and always been hugely satisfied. From planning and design to post fit checks and sign off the service is impeccable. Staff ensure really high quality products and interesting design built with function and style in mind. Ryan has always ensured our personal style and needs are accounted for and delivery and fitting run smoothly. The fitter, Luke, they recommended was polite and helpful and worked immaculately. When Sarwah came to do post check fits he picked up snagging we hadn’t noticed and made sure everything was perfect before being signed off.
Definitely reccomend Ryan and his team for any future home renovation ideas. We have recommended them to family who were equally pleased with the quality of service and product they got.