Lacanche UK  Reviews 

Arranged for a first time service for our Lacanche cooker. Service team happily confirmed a date and time to suit us. The engineer who came out was very professional, friendly and arrived promptly. He gave us invaluable advice on how to maintain our cooker and showed us how to remove the vents for cleaning. Whole experience was easy and seamless from booking through to visit by engineer on the day.

“We are truly delighted with our Macon range cooker with induction hob. The oven oozes class in our new kitchen and manages to combine traditional design features such as the beautiful brass controls seamlessly with the sleek modern elegance of the induction hob. The combination of static and fan ovens offers great flexibility for different types of cooking , and the induction hob is so convenient , heating up instantly and a joy to clean after cooking a large meal . From ordering to delivery the entire process of buying and installing the cooker has been fantastic “

Fantastic service from start to finish. From logging the call to Graeme coming to fix I couldn't compliment them more. First class.

Every time we have had a Lacanche engineer visit, either for a service or to mend a part, they have been fantastic and so helpful. A brilliant company with fantastic service, thank you!

This is the second cooker that I have owned and they have both been fantastic. Excellent customer service with engineers turning up when they say and they are polite, tidy and friendly.

It was very easy for us to arrange a service of our 12 years old Lacanche. On the day, Engineer Chris arrived promptly and immediately made a friendly and professional impression. He rapidly corrected little niggles that had occurred over our Lacanche's long life and proactively made further improvements based on his experience. He debriefed us clearly on what he had done and on ways to get the most out of our Lacanche. We are delighted with Chris's work and of course with the Lacanche team that supports him. Thank you Lacanche!

Had our Lacanche Range Cooker serviced for the first time since moving into a new property. The engineer was extremely helpful and pointed out a few tips and tricks on the cooker, as well as stripping it down completely to check all the components - he even adjusted one of the hinges which was sticking. A thorough service and i would highly recommend.

Lacanche sent an engineer to service our cooker and replace the gas burner in the oven. Really nice guy who explained why it was so corroded (someone had used the wrong oven cleaner) and replaced a number of other parts that had also been affected. He also phoned half an hour before he arrived, which is a nice touch.

Have had a Lacanche range for 6 years - brilliant bit of kit - used every day for cooking!!
When we have needed a service or repair the service has been an outstanding. The engineers are very knowledgable, good communicators and extremely helpful

We have had our Lacanche for 13 years and love it. Lacanche provides exemplary customer service and the engineers that service our oven are well trained, polite and go the extra mile to ensure our oven performs at its best. The cost of the service is very good value.

Lacanche always go that little bit further and their people are so friendly and obliging, as well as being incredibly knowledgeable about their products. Our visit was only shortly after the delivery of our new range, but even so the 'full monty' ensued!

We inherited our Lacanche cooker from the previous house owner & have to admit, had never heard of them before. However we were quietly impressed by its features & design, especially the cast-iron hotplate on the gas hob. Not realising it was 13 years old, a few minor faults developed including slight smoking while cooking. After looking online we found that Lacanche have their own engineers & booked a service. The engineer arrived bang on time & was very polite, staying two hours & being very informative about the cooker. The result is we have, effectively a 'brand new' cooker - the doors close perfectly with a new seal applied to reduce cooking time, burners work perfectly & crucially no smoking. My wife has never been so happy!

We’ve had our Lacanche range for years and recently needed servicing. The engineer was prompt, skilled, and thorough, fixing issues quickly while explaining how to optimize its use. Communication with Lacanche was smooth, and the service was fairly priced. The range now feels as good as new. Highly recommend Lacanche UK!

We recently moved into our house which had a Lacanche range cooker that hadn’t been serviced for over 13 years so decided to get it looked at. The engineer was very professional and explained a couple of issues that we felt we were having problems with with the gas oven in particular and then made some adjustments to gas flow to the rings as they occasionally went out when on a ‘simmer’ setting. He spent quite a while discussing/explaining the cooker with us rather than just getting on with the job to get away asap. Very impressed with him and the company and the cooker is working perfectly 👍👍

We had our Lacanche cooker serviced for the first time in 10 years and we're so delighted with the professional, efficient and kind approach of all concerned. From booking, to confirmation and the engineer, all could not be faulted. The engineer was with us for more than 2 hours and was so thorough, helpful and tidy. The cooker has been given a new lease of life, and we are very grateful. Some replaced parts, some cleaned and others just checked over. An excellent service and peace of mind. Great all around. Thanks Lacanche. Jonathan.

Great range cooker and outstanding service. I recently had my Lacanche cooker serviced and must say that that I was impressed by the expertise and efficiency of the servicing expert. Not only did he fix problems that I identified, he also explained how to look after the cooker: this will guarantee another 10 years of cooking joy. Highly recommended.

The engineer called 30 mins before arrival, as promised, and set straight to work fixing the cooker. He explained what he was doing as he worked. He was polite and very pleasant and clearly knew what he was doing. He sorted out the cooker and cleared up after himself. Highly recommended.

An old cooker brought back to life after a service. Awesome service, customer focussed engineer, polite and informative. There are a lot of companies that could take a leaf out of their books - cannot fault them.

It's all well and good having a fine oven, but does the back up match the promise? Delighted to confirm it does! Not only do the team at Lacanche answer the phone and emails, but they also come out when they said they would and, wait for it, do more than they need to when they are here! All part of the excellent service.

Recently had a service on my 20 year old Lacanche Range. The work carried out was of a extremally high standard and I'm pleased with the result.
The engineer checked the range, then explained the necessary work, which I agreed, and completed this in a professional manner. The range was then wiped down to leave it looking like new. Excellent work by the engineer and the performance of the range has improved.