Lacanche UK  Reviews 

Arranged for a service and issue with the fan on our 15 year old Lacanche Cormatin range cooker.
The engineer Grahame rang as arranged with the service team 30 minutes before arrival.
He carried out the work required to identify the problem and complete the service.
Grahame was very professional throughout his time with us and the cooker is now working as good as ever.
The response from initial call to the service centre through to the work being completed was excellent.
I would have no hesitation in recommending Lacanche cookers.

We recently had a Premier Service on our Lacanche Range and were very pleased with the work carried out and the knowledge of the engineer who took the time to explain what he had done and also offer some tips on how to keep the range in good order. Highly recommended

Absolutely Delighted!
We booked an engineer visit and a premier service call to re-commission our oven which had been in storage for over 4 years. Chris our engineer arrived promptly and was very knowledgeable of our model. He converted the gas to LPG and completed a full and very thorough service on the ovens. We were delighted to have this wonderful oven back in service and considering this Lacanche Cluny is nearly 30 years old - it looked and functioned like new. I cannot recommend this company highly enough.

I am so impressed with the service I received from this company. From the first telephone contact to the outstanding repair and service to my cooker everything was outstanding.

I have owned my Lacanche Cluny for 20 years and with a service every 4-5 years using the Lacanche Service facility has performed perfectly. The recent service from the Lacanche Service Engineer was executed swiftly and courteously. Thanks very much.

Booked a repair visit. Contacted the through website and a service visit was booked really quickly over the telephone. The engineer called before his arrival. Was polite and courteous throughout his time in our home. I chose to use Lanchane's own service as these are expensive, specialist ranges and well worth looking after. Great experience from beginning to end, with a very reasonable invoice too.

We have had the cooker over 5 years and it has worked perfectly. However a small mouse tripped the fuse recently. I phoned the customer service department and they helped to identify the problem and reset the fuse. I decided it was time for a service. I booked the engineer and everything was arrange in an exemplary manner. The engineer arrived on the date and time expected and provided an excellent service throughout. He explained all that he was doing and gave advice on how best to use the range. He even found and removed the dead mouse. I could not fault him. The whole service experience was excellent throughout. Thank you.

I really recommend the Lacanche service engineer who visited us recently, booking the service was simple and efficient. The engineer was polite and gave very useful tips for cleaning and maintenance. Our cooker is nearly 30 years old and feels like part of the family!

I had an issue with one of my hobs over Christmas. Lacanche made contact with me as soon as they reopened after Christmas. The engineer was booked for within the week. He was excellent. Thorough, informative and very helpful. Sorted the issue within a couple of hours.

I bought a cooker from Lacanche online. I live in a small first floor flat and was very nervous about having it delivered. However, Lacanche made the whole experience stress free. They had to disassemble it after delivery and reassembled it on site. They did so professionally and with little fuss. The cookers themselves are beautiful and the engineers very friendly and helpful. I had a problem with one of the burners before Christmas and they came out and fixed it very quickly and made sure I had a cooker for Christmas Day!

Repairs to our Lacanche range cooker are few and far between. Lacanche customer services are alwayts extremely helpful and were able to get an engineer to me at short notice in the run up to Christmas ... total saviours :))
The engineer was polite and efficient, and left us with a fully functioning cooker ready for the festivities.
Thank you :))

Update: La Canche service department is extremely helpful and they made every effort to help me understand the gas oven. They made every effort to help me understand how the temperature works.
It takes a lot of effort to cook with the gas oven. The temperature (as the technician explained) will keep climbing with the door closed. You need to regularly open the oven for the heat to escape. I do love cooking but doing so many checks is not something I have time for.
The gas valves changed from 2015 apparently and I am sure La Canche can explain how things work better than I can.
If I could chose my own oven I would just go for electric and induction hob (it won’t give you that authentic look but I am all for convenience). I also don’t like cooking on my knees!! I would go for a design higher off the ground. I really miss cooking at a convenient height! I am stuck with what I have! It’s beautiful but that’s it.
Again, service and technicians were all superb.

First review:
What am I missing or not understanding?
I inherited my oven as it came with the house. I had it serviced as it is 10 years old maybe older…and after service my food was still burning in electric oven on the one side. Technician said door inside panel was bent and stood on it to level it (this at the 2nd call). I could if not happy replace the inside panel for a price but it looked ok. I don’t know about this method though
Gas oven…what a pain!!!!
I am so sorry but I am afraid the gas oven really is not working well. I have now measured temperature myself with my own thermostat after the 2nd call out. On nr 1 of the dial the temperature already exceeds 180 celcius within 30 minutes. The technician said 180 degrees Celsius should be measured at nr 4 on the dial/knob for UK standards.
As I explained before, I can see the flame igniting and remaining the same size it does not matter how I change the knob. According to the technician the flame itself switch on and off and that way the temperature is regulated. I am standing watching the thermostat just climbing for ambient temperature at marking nr 1 on knob. And it now after 30 minutes already at/near 180 degrees celcius. Why did I take this advice at face value without testing this myself. (That’s on me) I can honestly say this is the worst disappointment to me as this is now my 3rd time contacting lacanche uk/Forneaux de France and this now made my Christmas cooking a challenge.
Can anyone explain why it reaches more than 180 degrees on the knob at 1? Am I missing something?

Visit from a service engineer to mend broken oven door (hinge replacement)… very helpful 30 minute ‘warning’ before he arrived. Completed the job quickly, efficiently and gave me a few extra tips! Very pleased.

What refreshing company to do business with friendly helpful and efficient

I have enjoyed cooking on my Lacanche for the past 20 years and have always had it serviced regularly.
Recently, I experienced a couple of issues that needed resolving quickly before Christmas. The whole experience and service was fantastic, from booking a date for an engineer to attend to having both the issues resolved. The engineer was very impressive, a professional with a huge amount of knowledge and experience. Importantly, the price was fair and reasonable too! If you love your Lacanche and want to look after it, I highly recommend you consider the services of Lacanche UK.

Recently had an engineer to look into a tripping problem with my Cluny cooker. ( twin electric ovens) He thoroughly checked the circuits and the individual elements. The grill/non-fan cooker elements were found to be giving spurious resistances when warm. Decided to change the elements and the problem is no more. I have had this Cluny for 29years and has given absolutely no problems in that time. He checked the seals etc at the same time and they were found to be in good order. A very reliable cooker and I would recommend a Lacanche to any cook that enjoys cooking.

After enjoying my cooker for several years I took up the recent suggestion from Lacanche to get it serviced.
Great experience - easy to book, not bombarded with constant reminders, call to say they were en route and a very cheerful and professional service engineer who provided lots of helpful extra advice about my cooker.
It gives peace of mind that it has been thoroughly checked over.

Excellent service from enquiring about a Lacanche cooker to delivery and aftercare. Had a minor issue that was dealt with swiftly and professionally. The engineer who came out to fix the issue was extremely helpful. After fixing the issue he then advised on how to look after our Lacanche to get the best out of it for many years to come. Would definitely recommend Lacanche.

Amazing product and amazing service. They answered all my queries before I purchased, sent through the picture of the product I configured and sent through the samples of the colours which I need to choose from. There is a long lead time for the product, but it is well worth it. From start to finish, it is a quality product, but more than anything else, the service is truly excellent!!

Excellent service. Service tech was very helpful. Since we just purchased a house that included our oven he took the time to explain the features of the oven with me.