Lacanche UK  Reviews 

Cannot recommend Lacanche highly enough. Asked for an assistance with a minor repair, and within a couple of days had an appointment booked all via email. On the day of the booking, we had a call prior to his arrival, and then he was supremely helpful not only with the repair but also showing us how to ensure the hob was working optimally and giving the whole cooker a once over to make doubly sure there would be no other issues.

Kiran the technician explained what the service entails, he was here for a couple of hours and kept me updated as he was doing the service.
Very happy with everything.
Thank you.

We recently moved house and discover a 25 year old Lacanche that wasn’t working. After a helpful chat with the service department I booked a full service and now have a fully functioning oven. The whole process was very smooth, and the we are very pleased to have the oven working so well despite its age. Thank you.

We has a booked service call out which was amazing, the communication of booking and service was excellent. The engineer also did some additional work onsite to support us.. I would not hesitate to recommend the service.

I booked a minor repair for my Lacanche oven door. (it has seen a lot of use) Lacanche were excellent. The help desk was very polite, helpful and knowledgeable when I called in to book. They managed to find an appointment quickly which was great as it is their busiest time of the year.
The engineer arrived on time. The work was completed in the 30-minute time slot. The repair is excellent, the engineer was very polite and professional. He protected my kitchen floor, did not make any mess and found time to give me and few tips on the use of the oven.
Great cookers and excellent service.

I have had my Lacanche Citeaux Range Cooker for 6 years now and unfortunately one side of the induction hob stopped working. I decided to have a full service to replace this and check everything else was working ok as you get 10% off parts with a service. The engineer came at the stated time and carried out a check of everything. He replaced the induction part and ensured it worked correctly and tested everything else. He showed me how to work the BBQ part effectively, as I wasn’t shown this when I first took delivery because we were still building the house/kitchen so it wasn’t in situ. This was so helpful. The engineer was very careful and ensured he cleaned up afterwards. It was a very professional experience.

Service engineer was brilliant, rang in advance, on time, explained everything, very helpful

I was pleased to discover that the Lacanche engineers periodically visit Northern Ireland to service the cookers. My 18 year old Lacanche had begun to have a few problems, the electric oven had stopped working, the gas oven wasn’t as efficient as usual and one of the doors was making a grating noise. The engineer fixed everything very quickly explaining what needed to be done. Everything is working well now and like a new cooker!

I was able to book a standard service with the Forneaux de France office in Poole recently.

The whole process was very easy. The engineer arrived on time, with a courtesy call beforehand to say he was on his way. The cooker needed two sets of oven doors fitted, a new neon and two new igniters. The whole service took about two hours. There was no mess for me to clear up and the cooker is as good as new now. Would recommend this is done every few years for safety and to keep it working well. My cooker is now over 20 years old and cooks as well as it always has.

I booked a service engineeer call out - to look at issues on my gas hob. Very pleased with service provided - professional service with full explanation of checks and repairs undertaken. Has completely put my mind at ease - and clearly important that gas appliances are fully checked and verified as safe. Thank you - happy to recommend their service checks and call-out service

Aesthetically good but not a heavy duty cooker - our replaced Rangemaster was much heavier.
Main complaint is the poor quality plating on the racks - peeling off and leaving bits all over the floor of the oven etc. Our very nice Italian kitchen man commented that the stainless steel top was not of the best!! Our experience was not helped by a very arrogant person from the localish supplier who insisted we go thro' the delivery access details
etc. again (refused to accept we'd already done it) having already done this with a pleasant sales lady - said she might as well do it while we waited for a reply re. the delivery. Annoying to say the least and not listened to by said arrogant individual.
Not the greatest value for money at twice the price of a Rangemaster.

After never having a problem with our stove for 15 years the electric starter broke. I called the company and they immediately got back to me quoting the price for the part and a technician call out.
I made an appointment, they came as booked with a phone call and email confirming date of appointment.
The technician was quick and efficient.
While he was doing his paperwork I was able to clean the top of the stove that you never see and I couldn’t have gotten to on my own.
A great product and company.

We recently had a full service performed on our stove . The process from booking to engineer arriving and servicing stove was all very smooth . It was a good opportunity to confirm our in home routine of keeping clean and tidy is going well . The engineer was extremely helpful respectful and very tidy . And importantly full of knowledge and good tips .

We had an engineer come out to do a conversion of a second hand Lacanche cooker from Gas to LPG and also do a service on the cooker. The engineer (Chris) was really good. He was very knowleadgeable and took time to explain things to us and give tips on how to get the bet out of the oven.

We recently had a repair done and a full service carried out on our lovely Lacanche range cooker. The engineer was most informative and explained every step of his work. We have always found Lacanche UK / Fourneaux de France Ltd to have excellent customer service. It's nice these days to be greeted on the phone immediately by a human being and to receive a prompt professional and friendly response.

We have had our Lacanche range for about 6 years and we needed to call out the service engineer. For some reason the electric oven had suddenly given up. We contacted Lacanche and a very pleasant and competent human being answered the phone quickly - no chatbots or excessive delays. The service date was arranged for about a week later.

On the day, our service engineer showed up on time and he could not have been better. He was charming, tidy, extremely knowledgable and able to fix the problem. He also was happy to regulate our gas oven, check the gas hob burners to ensure they were all working as well as possible and also to change a rubber oven seal. He did all this quickly and at a fair price - when he left we had achieved everything we wanted and in quick time. It is rare to meet an engineer as competent as this. Well done him and well done Lacanche !

Absolutely perfect after sales service. I booked in my 12 year old Lacanche for its first service (my fault, never got round to it and it was working perfectly). The engineer arrived promptly, carried out all necessary works and didn’t go looking for issues that might have required extra parts. Throughout he explained to me how the cooker works and how to get even more from it. He was amazing. The cooker is now working even better than it was before and has many, many more years left in it.

Lacanche engineer attended for a service of our Cluny range as we were experiencing a few minor problems. He was very thorough and knowledgeable and I felt the cooker had been given a good overhaul. Communication was good with Lacanche, the engineer came on time, so would 100% recommend.

From the 1st enquiry to the installation of our new Lacanche cooker everyone we have dealt with has been extremely helpful and very knowledgeable. A stunning focal point of the kitchen along with being a fantastic versatile cooker.

The engineer knew everything about the cooker and was able to advise on how each oven could best be used. He made all the necessary repairs quickly and without any fuss and left us with a cooker that was as good as new.