I ordered a pair of binoculars online but wanted to arrange collection from a store by a friend as I didn't want to risk home delivery due to me being abroad. A phone call and all was sorted stress... Toon meer
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Lees wat reviewers zeggen
Great service from the team at the London Camera Exchange in Reading. Mark guided me through the different compact camera models and his knowledge and practical experience was exceptional. I purchased... Toon meer
Big shout out to Adrian, saved the day for me today! Came in looking for a usbadaptor whilst not being able to describe it properly, whilst the shop did not have it - Adrian's bag did - very kind and... Toon meer
I haven’t dealt with LCE before but I certainly shall again when I need more photographic equipment, ordered the lens on Thursday and it would have arrived on Friday if it hadn’t been messed up by DPD... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 1996, London Camera Exchange is Reading's only specialist photographic retailer. We sell a wide range of new and used cameras, lenses, binoculars and accessories from all of the leading brands. Part exchange welcome, trade in and trade up, we offer impartial expert advice and competitive prices In-store services include: sensor cleaning, image recovery, tape to DVD / USB and repairs. Our 5 members of staff have a total of 126 years of selling photographic equipment.
Contactgegevens
7 Station Road, RG1 1LG, Reading, Berkshire, Verenigd Koninkrijk
- 01189592149
4,8
Uitstekend
236 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fast delivery, great service
Fast delivery, when I made and enquiry they responded really well
7 november 2023
My Insta 306 X3 arrived quickly
My Insta 306 X3 arrived quickly.
I would have give 5 stars but the micro SD card supplied as part of the bundle doesn’t have a fast enough write speed to support all the X3’s functionality E.g. HDR360 video @ 5.7k
26 oktober 2023
Excellent service
Excellent service from LCE Reading. Prompt and professional response to queries via email. Online purchase was simple with item delivered efficiently and well protected.
2 november 2023
Excellent service
Excellent service. I am delighted to recommend both the Reading and Hereford branches.
30 oktober 2023
Outstanding advice and excellent customer service
it's not the cheapest camera shop around the corner, but the folks in the Reading branch give really great advice and the service goes beyond your imagination. so far I have not bought anything yet but the passion and knowledge for film and photography with these gentlemen is on another level. What I like the most is the honesty and they remember you when you walk through the door.
27 oktober 2023
Review zonder uitnodiging
Camera ordered online
I was looking for a particular digital camera and decided to check the LCE shop in central London. The shop assistant told me that the camera I was looking for is at their Reading branch and explained how I can make a purchase by calling the shop and getting a link via email. It was easy and fast. I am happy with my new camera. Thank you.
14 oktober 2023
Always my favourite place to shop for…
Always my favourite place to shop for cameras or simply to just look. helpful and knowledgeable staff at the shop. Good service and price.
8 november 2022
Review zonder uitnodiging
Excellent service
Excellent service once again from LCE. Very easy to deal with from start to finish. Highly recommended!
7 oktober 2023
Decent price on a used camera
Decent price on a used camera that arrived and was like new. Fast delivery and a friendly service too.
3 oktober 2023
Fantastic Service
Fantastic service, they could not have been more helpful, thank you guys....
3 oktober 2023
Review zonder uitnodiging
Excellent service from the guys at the…
Excellent service from the guys at the Reading Branch.
Speedy next day delivery with no extra charge. Always happy when purchasing on line or in store.
27 september 2023
Fast delivery item as described
10 september 2023
Lack of communication
I called the Reading Branch to make sure they had the Nikon battery, which they did and told them the day I was going in to buy it.
Turned up on the day and was informed they didn't have any by a sarcastic slob of a salesman.
On returning home I was informed by email that they had the battery and some good person had put it by but didn't inform the rest of the staff. As it was a 2.5 hr round trip I wasn't going back so I asked if it could be posted and I would pay by card over the phone.
As it was they had some link which they sent me and I did it that way. I queried the posting charges which were removed and then received an email from Nikon with the price which was £5.00 less than LCE.This I
also queried and was informed that Head office would refund that.
The battery came and I am pleased with the outcome.
This maybe an isolated case as I have dealt with the Reading shop and found them ok, its just personalities.
Trouble is these days nobody carries any stock and expects you to order it over the internet thus closing our high streets and what little advice that can be given.
30 augustus 2023
Antwoord van London Camera Exchange - Reading
Dear Mr Fox,
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations on this occasion. We welcome negative feedback as well as positive so we can learn from them and provide better service.
We apologise for your recent experience at our Reading branch. It would appear that the staff member you spoke to on the phone had your best interest in mind when reserving the battery for you, unfortunately he didn't mention this to his colleague which resulted in the confusion.
I have forwarded your review to our Reading branch, where the Assistant Manager Adrian will contact you directly. We would love for you to return your business to the Reading branch where you have experienced great service in the past.
Your LCE Team
Convenient and simple ordering of goods…
Convenient and simple ordering of goods online.
22 augustus 2023
Great service from LCE!
18 augustus 2023
50 years of good service…
I have been using LCE now for over half a century, since I first began the hobby of photography. These days ordering from them on line remains as efficient and good value as it has been in their shops
14 augustus 2023
Reading branch was great.
Reading branch was very helpful, and item was delivered very promptly.
1 augustus 2023
Product arrived quickly & as described
30 juli 2023
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