London Camera Exchange - Strand Reviews 177

Great to deal with and quick delivery

Excellent service - very please with my purchase LCE were very responsive and delivered them to me very quick. Thank you LCE The Strand!

I saw a product advertised - secondhand and at a good price
I spoke to staff about it and they dealt with my queries (about warranty)
I ordered it arrived efficiently and was in great order

Very good customer service and care. Item was well packaged.

Had what I wanted in stock and it was delivered next day. Excellent service thanks!

Price was ok, fairly quick delivery, though box was partly open but content was unaffected, & working ok so far

Great experience as usual. Good photos on the website, 2nd hand items described well. Postage was fast. Thanks!

Excellent service, as always. I have been using this store for over 30 years and the service is always first class.

I went to LCE on Strand to repair some binoculars. They weren't really worth repairing but I didn't want to send them to landfill. The lovely guy at LCE offered to send the binoculars to their recycling service and then advised me on the purchase of a new pair of binoculars, which were reasonably-priced and are absolutely excellent - lightweight and small but very clear. Super service, so charming. What a great place.

Purchased an item but had to return it , i was fully refunded promptly.Staff were very helpful.

I needed to have an older pair of binoculars cleaned and repaired and the ICE contact immediately offered to help and gave good advice as to the best way to make them functional again

Fantastic service from LCE Strand. Excellent item, very very well packed considering the size. Delivered next day with upto date tracking.
LCE Strand should be top of your list for everything photographic

Knowledgeable and helpful service. No pressure. Great value

Was a great experience, I was buying online but the item was at the Strand London shop. I had a few questions so ended up phoning them a few times, they answered all my queries even though I could tell they were very busy. Then the item arrived when they said the item was well packed which was a good thing as the DPD driver was not so good, my wife said he practically threw it in to the porch. But lucky all was ok 👍

Having spent a few days in London sightseeing, I'd decided to visit a camera shop if I was anywhere near during my travels.
Late on the Thursday afternoon, and its was by chance that I was walking along The Strand, and decided to call in to LCE, just to have a look, handle some cameras and have a think about purchasing over the next couple of weeks.
I was given a warm welcome by Luke 'D' who spent the next 45 minutes or so going through different options that I'd been researching and I had made it clear that I wasn't looking to purchase on the day.
Due to Luke's friendliness and attention to my needs, relating to aircraft and airshow photography, I felt comfortable enough to purchase a used Canon EOS R7 that I never intended to do so quickly.
I must say that Luke D is a credit to LCE and I promised to leave a review once I arrived back home in The Midlands, so here we are.
As a footnote, I worked in the photographic retail industry for many years, cutting my teeth at Dixons, in the South East and later employed by Cequip, managing one of their flagship stores from 1991 to 2000 and really appreciate high levels of customer service.
This instills trust and I have no doubt that I will be a returning customer of the Strand branch in the near future.
All of the above clearly confirms why LCE were awarded the 'Best Retailer' in the Photography News 2025 Awards.

Excellent service. Telephoned the LCE to ask questions about my order, and they were really helpful. Received my items really quickly.

Great price and product, swift delivery

Very happy like always. Whether i buy or trade in, i always leave happy.

Expert and professional service. We found we had a part missing for an old tripod but then bought the wrong model online. We dropped into the local LCE store and they helped us find the correct model and arranged for a refund there and then. We also got a phone call to say the refund was about to go through. Great service - thankyou!!