LegalforLandlords Reviews 

Spoke to Billy who was friendly and really helpful. Everything was explained clearly and he was patient with the bits I got stuck on. Really fantastic customer service, thank you!

I was lucky enough to speak with Hatty, who was incredibly detailed and thorough throughout the call. Really appreciate the time she took to help me!

Grace was excellent. Very helpful, polite and explained everything exceptionally well.

Harry explained everything really well and found the best products for my needs

Jack was really helpful and very patient with me.

Ater phoning a few times,I spoke to Brian who from the good morning until the end of the process went beyond his job description to help me with my query.
He brought back my belief that customer service does exist. Well done and thank you.

I was helped by Billy. He was polite and professional, explaining everything clearly and made sure I was happy with everything. Highly recommend.

I had a great experience with this insurance company. Billy, the agent I spoke with was polite, professional and helpful. He took the time to explain everything I needed to know in detail. Excellent service.

We spoke to Billy and he was very helpful and went through every detail with me and my partner. Brilliant customer service.

Excellent, systematic service from Grace and the team!I had a fantastic experience with LegalforLandlords. Grace and the entire team were amazing throughout the reference process. The entire workflow was highly systematic and clearly outlined from start to finish. I especially appreciated how well-updated I was at every single stage of the process. Kudos to Grace and the team for their excellent communication and professionalism. Highly recommended! Christine

Jack was great at explaining things over the phone and very patient.

Jack was incredibly helpful over the phone and made the process simple, easy to follow and to understand.

I want to express my appreciation for Nicole’s support today. I often feel frustrated when dealing with your company, but this interaction was different. Nicole demonstrated a truly professional manner and, most importantly, she listened — not just to my words, but to the frustration behind them. She acknowledged how I felt and reassured me quickly that she would help.

What made the biggest difference was that Nicole was not dismissive, and she did not sound like she was reading from a script. Her communication was authentic, human, and aligned with the values your organisation promotes: respect, accountability, responsiveness, and person‑centred service. She embodied these values in practice — not just in policy — and that is what restored my trust today.

Nicole was amazing, and her approach made a real and meaningful difference.

Hatty was very helpful throughout the process, many thanks.

The Agent i spoke to Billy was really polite very clear and easy to understand, he was very friendly and easy to speak to.

He handled my call in very professional and timely manner 10/10 for customer service!!

Eleanor was super polite, some top notch customer service i experienced. She provided all the information i would need. Had a really good experience.

Spoke to Grace today to arrange liability and contents insurance for my new rental property. She was extremely knowledgeable about all the different levels of cover, and I feel confident I have chosen the most suitable coverage for my situation. Grace was also able to provide me with information regarding utility and broadband providers which I was grateful for as that was something else on my to do list that I hadn’t yet got round to arranging. Grace was polite, friendly and very easy to talk to …. I didn’t feel rushed at any point to make a decision, and she clarified things that I was uncertain of. All in all a very positive and pleasant experience which I was extremely grateful for, especially since I have never rented a property before and unaware of all the ins and outs of the process.

It’s a good service for the landlord, insofar as it completes everything from a landlord perspective. However, if you’re a time poor, hard-working guarantor it’s a pain in the neck process, goes on forever and it’s clunky doing proof of income (I gave tax adviser details, then asked me for bank statements, you don’t need both and it’s clunky sending from online banking). I find these apps just put all the work on the client and client service is out the window.