I had a very friendly call with Adrian today about setting up our new home insurance; his customer service was great! He explained everything very clearly and made me feel very comfortable about my ch... Toon meer
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Lees wat reviewers zeggen
Although some of the online information wasn't as clear as it could be, I received an unsolicited call from Sophia Hale on behalf of the company, following up on the automated information. She explain... Toon meer
5 stars for Let Alliance, and specifically for Freya! She made setting up my insurance completely hassle-free and easy. We spoke first on the Tuesday, and she followed up right on schedule this Thursd... Toon meer
Great service prompt and always quick in replying. We took out insurance for contents and landlord cover for damaged. We dealt with Freya Crompton and I must say she was fantastic. Explained everythin... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Let Alliance are part of the Barbon Insurance Group and provide specialist services for the private rental sector. Delivering intelligent and same day referencing and insurance solutions, alongside specialist buildings and contents insurance for letting agent, tenant and landlord customers.
Contactgegevens
Dodleston House, CH4 9EP, Pulford, Verenigd Koninkrijk
- 01244564986
- marketing@letalliance.co.uk
- www.letalliance.co.uk
4,7
Uitstekend
4K reviews
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Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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This is a referencing agency for rental…
This is a referencing agency for rental , with prompt efficient , polite, helpful service.
MAIA IBALL, whom called me couldnt have been nicer, very professional, nothing was too much trouble.
26 mei 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Hi Angela, thank you for your lovely review! We're glad Maia was so helpful.
Thanks, Lucy
Tracy Blaxall
Tracy Blaxall
Amazing Thankyou so much for your help
26 mei 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Hi James, thank you for leaving Tracy such a lovely review!
Thanks, Lucy
Conflict of interest
Conflict of interest: The company assesses creditworthiness but has an incentive to sell their own guarantor product.
15 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for your feedback and for raising this concern.
We take our responsibility to assess creditworthiness very seriously and follow clear policies and regulatory requirements to ensure our assessments are fair, consistent and based on customers’ individual circumstances. Any guarantor product we offer is only recommended where it is suitable and appropriate. If you would like to discuss this further with us please contact us at customerexperience@letalliance.co.uk providing your full name and reference number. Many thanks.
Halim Senturk was patient and…
Halim Senturk was patient and understanding when speaking to me and explained everything in clear terms that I understood.
-Tyler Jesson
22 mei 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Hi Tyler, thank you for your review! We are glad Halim could help.
Thanks, Lucy
Let Alliance are one of the most…
Let Alliance are one of the most kindest spoken helpful referencing agencies. I knew I would fail my referencing due to adverse credit history since my divorce, but they still helped me as much as they could. I spoke with Kirsty on the 1st day, then Natalie, both such nicely spoken and empathetic women...wish every referencing agencies out there were like them! Keep up the kindness! & Thank you! Zakyy x
21 mei 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for taking the time to leave such a lovely review.
I’m really pleased to hear that Kirsty and Natalie were able to support you and that you felt listened to and treated with kindness, especially at what can be a stressful time. We know how worrying referencing can feel when you’ve had a difficult period, so it’s great to know the team helped make things a little easier.
I’ll make sure your wonderful feedback is passed on to both of them - it will mean a lot.
Thank you again for your kind words.
Jessica Smith was very helpful in…
Jessica Smith was very helpful in setting up the insurance policy. Could not have had better service.
Outstanding.
19 mei 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for taking the time to share this feedback.
I’m delighted to hear that Jessica was so helpful in setting up your insurance policy and that you felt the service was outstanding. I’ll make sure your kind comments are passed on to her - they will mean a great deal.
Thank you again for your review.
Abysmal experience
Abysmal experience, trying to use portal for a short term let, completely inflexible, slow and constantly crashes. There must be a better product for estate agents to use .
16 mei 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Hello thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience with the portal - this is not the level of service we aim to provide.
So that we can investigate this further and try to put things right, please could you provide a few more details such as your name, letting agent name and scheme number. Please could you email customerexperience@letalliance.co.uk. Many thanks
Friendly and informative
Natasha was amazing! Really informative and helped us with any questions we had.
Thankyou!
15 mei 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for your lovely feedback!
I’m really pleased to hear that Natasha was friendly, informative and able to answer all your questions. I’ll make sure your comments are passed on to her and to her manager - feedback like this is really appreciated.
Thank you again for taking the time to leave a review.
Brilliant Experience
The process was quick, friendly and easy. Jessica Smith, who handled my call was polite and pleasant and made sure I was informed throughout the process. I would definitely recommend this company.
13 mei 2026
Review zonder uitnodiging
Antwoord van Let Alliance
"Thank you for taking the time to leave this lovely review.
I’m really pleased to hear that the process felt quick, friendly and
easy, and that Jessica kept you well informed throughout. We’ll make
sure your kind feedback is passed on to her - it will mean a lot.
"
I spoke with Harry Brumbill today to…
I spoke with Harry Brumbill today to set up our new home insurance and couldn’t be happier. He was very professional while also having a sense of humour which I find is hard to come by lately. Every step was clearly communicated and had opportunities to ask questions about anything I didn’t understand. Documents were sent straight away and reassured that the recording had stopped when taking bank details. Would definitely recommend and as previously mentioned, Harry was great to deal with!
13 mei 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for taking the time to leave this fantastic review.
I’m really pleased to hear how happy you were with the service Harry provided - especially that he was both professional and able to bring a sense of humour to the call. It’s great to know everything was clearly explained, you had plenty of chances to ask questions, and that your documents arrived straight away. I’m also glad you felt reassured about how your bank details were handled.
We’ll make sure your lovely feedback is passed on to Harry - it will mean a great deal to him.
Antwoord van Let Alliance
Thank you so much for your lovely feedback!
We’re really pleased to hear your call with Natasha was quick and easy. We’ll make sure your comments are passed on to her - they’ll mean a lot.
Excellent customer service!
Excellent customer service from Halim Senturk today. He was very patient and helpful, explaining all the benefits of the cover on offer. I fully understood the terms, conditions and benefits of the service on offer. Moreover, Halim was very courteous and informative providing me with other services available from Let Alliance moving forward. I will investigate these services in the near future. Thank you for your professionalism.
Douglas Meadows
11 mei 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for taking the time to leave such a detailed
review.
I’m really pleased to hear that Halim provided patient, clear and
professional support, and that you felt fully informed about the cover
and other services available through Let Alliance. We’ll make sure your
lovely feedback is passed on to him - it will mean a great deal.
Thank you again for your kind words and for choosing us.
Spoke to Ben Gilbert today he sorted my…
Spoke to Ben Gilbert today he sorted my liability and contents out explained everything easily and fully so I knew what I was getting was very polite would definitely recommend
11 mei 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for your lovely review.
I’m really pleased to hear that Ben was able to sort your liability
and contents cover, and explain everything clearly. We’ll make sure your
kind feedback is passed on to him - it will mean a lot.
Thank you again for recommending us.
Harry Brumbill
Harry Brumbill, was exreamly helpfull, and sorted all the problems l had.
11 mei 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for your feedback.
I’m really glad to hear that Harry was so helpful and able to sort
all the problems you had. We’ll make sure your kind comments are passed
on to him - they’ll mean a lot.
Thank you again for taking the time to leave a review.
I had a great time setting up insurance with Ben Gilbert
I had a great time setting up insurance for my new home with Let Alliance.
Explanations were provided in the easiest possible manner and was easy to grasp by Ben Gilbert.
His approach was calm and straightforward.
Great experience for me.
11 mei 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for your wonderful review.
I’m really pleased to hear you had such a positive experience setting up your new home insurance with us, and that Ben’s clear, calm and straightforward approach made everything easy to understand. We’ll make sure your lovely feedback is passed on to him - it will mean a great deal.
Thank you again for choosing Let Alliance and for taking the time to share your experience.
Jessica Smith
Jessica Smith was a great help when sorting insurance for my new flat! Broke things down and explained them thoroughly and helped me decide the best cover for me. Thank you!
7 mei 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for sharing such positive feedback. We’re delighted to hear
that Jessica was able to break everything down clearly and help you
choose the right cover for your new flat. It’s great to know you felt
well supported throughout the process. We’ll be sure to pass your kind
comments on to Jessica and the team.
Great customer service
Halim Senturk has been very helpful and informative during my letting process, answering any questions I had and sending over all relevant documents via email. Great customer service.
5 mei 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for taking the time to leave this feedback. We’re delighted
to hear that Halim has been so helpful and informative throughout your
letting process, and that he was able to answer your questions and
provide all the documents you needed. It’s great to know you’ve
experienced the level of customer service we aim to deliver. We’ll be
sure to share your comments with Halim and the team.
Clear, precise and patient
The agent (Halim Senturk) was very thorough in describing products. He was articulate and clearly spoken, whilst offering recommendations that suited me. Although it was a long phone call, due to many clauses, verifications and options being explained, I felt that Halim was patient and a good listener. This made it a very pleasant experience.
5 mei 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for taking the time to share this lovely feedback.
We’re really pleased to hear that Halim took the time to explain all the
products and options clearly, and that his recommendations suited your
needs. We appreciate that some calls can be lengthy when there are lots
of clauses and verifications to go through, so it’s great to know you
still found the experience pleasant and felt listened to throughout.
We’ll make sure your comments are passed on to Halim and the team.
true support
I wanted to leave this review to recognise the incredible support I received from Katie at Let Alliance.
I contacted Let Alliance during a very difficult and emotional time, and Cater was absolutely outstanding from start to finish. She showed genuine compassion, patience, and understanding throughout the call, and never once made me feel rushed or unheard. Her call handling was professional, calm, and reassuring, and she took the time to listen and support me when I needed it most.
Katie is a real credit to Let Alliance. The kindness and empathy she showed made a huge difference to me, and I’m truly grateful for the support I received.
Thank you again, Katie — your help meant more than you probably realise..
1 mei 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for sharing your experience with us. We’re really glad to hear that Katie was able to support you during a difficult time. Her calm, patient and understanding approach is exactly what we aim to provide, and it’s great to know it made a difference for you.
We’ll make sure your feedback is passed on to her — it will mean a lot. Thank you again for taking the time to leave this review.
Thanks to Ben Gilbert.
I had a fantastic experience with Let Alliance, especially due to the exceptional service provided by Ben Gilbert. He was incredibly helpful and made the process of setting up my home insurance smooth and stress-free. Ben's friendly demeanour and clear explanations made me feel confident in my choice to go with Let Alliance.
1 mei 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for your wonderful review. We’re delighted to hear that you had such a positive experience with Let Alliance and that Ben was able to make everything smooth and stress‑free for you. He’ll be thrilled to know his friendly approach and clear guidance made a real difference. We truly appreciate you taking the time to share your feedback and are glad you feel confident with your home insurance. If you ever need anything in the future, we’re always here to help.
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