I had a very friendly call with Adrian today about setting up our new home insurance; his customer service was great! He explained everything very clearly and made me feel very comfortable about my ch... Toon meer
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Although some of the online information wasn't as clear as it could be, I received an unsolicited call from Sophia Hale on behalf of the company, following up on the automated information. She explain... Toon meer
5 stars for Let Alliance, and specifically for Freya! She made setting up my insurance completely hassle-free and easy. We spoke first on the Tuesday, and she followed up right on schedule this Thursd... Toon meer
Great service prompt and always quick in replying. We took out insurance for contents and landlord cover for damaged. We dealt with Freya Crompton and I must say she was fantastic. Explained everythin... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Let Alliance are part of the Barbon Insurance Group and provide specialist services for the private rental sector. Delivering intelligent and same day referencing and insurance solutions, alongside specialist buildings and contents insurance for letting agent, tenant and landlord customers.
Contactgegevens
Dodleston House, CH4 9EP, Pulford, Verenigd Koninkrijk
- 01244564986
- marketing@letalliance.co.uk
- www.letalliance.co.uk
4,7
Uitstekend
4K reviews
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Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Insurance Policy
Thanks to Jessica Smith for her help in setting up the insurance policy needed for the apartment I'm renting. With an exceptionally friendly and pleasant approach, Jess was both very helpful and also very patient in dealing with my questions and hesitation to jump straight in. She sent me the info I needed to consider the options properly and than handled my return call impeccably.
28 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for taking the time to share your experience. We’re so pleased to hear how friendly and patient Jessica was while guiding you through your policy options. It’s wonderful that she gave you the space to consider everything properly and then handled your return call with such care. Your feedback will mean a lot to her.
Review for Rosa Johnson (Let Alliance)
I recently arranged a Rent Guarantee policy with Let Alliance and was supported throughout by Rosa Johnson. She was excellent from start to finish — clear, knowledgeable, and very patient in answering all my questions. Rosa explained the policy features in a straightforward way, guided me through the requirements, and made the whole process smooth and stress‑free.
Her professionalism and responsiveness gave me complete confidence in proceeding with the policy. I really appreciated her help today and would happily recommend her service to other landlords.
Thank you, Rosa, for your outstanding support.
29 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for sharing such a detailed and thoughtful review. We’re delighted to hear that Rosa provided clear, knowledgeable and patient support throughout your Rent Guarantee policy setup. It’s great to know she explained everything so well, guided you through the requirements and made the whole process smooth and stress‑free. We’ll be sure to pass your kind words on to her.
Let alliance has been supporting us…
Let alliance has been supporting us through our pre tenancy application. Jessica smith (customer service)was most helpful considering how busy they can be, patient and kind. So greatful
29 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for your feedback. We’re pleased to hear that Jessica was so helpful, patient and kind while supporting you through your pre‑tenancy application. We truly appreciate your kind words and will be sure to pass them on to her.
Worst insurance company
Worst insurance company
Prices too high
When you ask for cover insurance of certain things team said its not costly to cover which is a joke if you can’t cover for home stuff why are asking for monthly payments
Never recommend to anyone
28 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Good morning Muhammad,
We’re sorry to hear about your experience and appreciate you taking the time to leave a review. We’d like to understand what has happened so we can look into this for you.
We’ve requested some further details via Trustpilot; if you could respond to that request, or contact our Customer Experience Team on 0330 333 7126, we’ll review your concerns and come back to you.
Ben Gilbert was extremely friendly
Ben Gilbert was extremely friendly. Very helpful throughout and thorough. High praise for his communication skills and commitment to ensuring you understand everything he is explaining.
28 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for taking the time to leave a review. It’s wonderful to hear how friendly and supportive Ben was, and that he took the time to explain everything clearly. Your praise for his communication and thoroughness will mean a great deal to him.
Mr Ben Gilbert was really calm
Mr Ben Gilbert was really calm
And supportive throughout my conversation
28 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for your feedback. We’re pleased to hear that Ben was so calm and supportive throughout your conversation. We’ll be sure to pass your kind words on to him.
Cadey was very polite and professional
Cadey was very polite and professional. (Millie)
She had a very calming ora, and made everything run smoothly.
Thank you Cadey! :)
27 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for your feedback. We’re delighted to hear that Cadey was so polite, professional and calming throughout your interaction. It’s great to know she helped everything run smoothly. We’ll be sure to pass on your thanks.
Amazing help today from Harry Brumbill
Amazing help today from Harry Brumbill, as needed to open new account after moving houses and his been very helpful and patient with all. Massive thank you.
27 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for taking the time to leave a review. It’s great to hear how supportive and patient Harry was, especially during your move. We really appreciate your kind comments, and he’ll be delighted to read them.
Ben Gilbert was very helpful
Ben Gilbert was very helpful, thorough and friendly. He made every step crystal clear
27 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for your feedback. We’re delighted to hear that Ben was so helpful, thorough and friendly, and that he made every step crystal clear. We’ll be sure to pass on your kind words.
Let alliance have been great
Let alliance have been great. Really easy process, was informed the whole way through. I had a lovely phone call with Ben to go through insurance options, it was quick and easy! Thankyou Ben from Let Allience.
27 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for your feedback. We’re delighted to hear that you found the process so easy and that you were kept well informed throughout. It’s great to know that Ben was able to guide you through the insurance options quickly and clearly. We’ll be sure to pass on your thanks.
Corey Hall was very attentive and…
Corey Hall was very attentive and professional throughout our call to arrange tenants insurance. Corey was very open and honest and ensured I was correctly informed before I agreed to the policy.
23 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for your feedback. We’re pleased to hear that Corey was so attentive and professional while helping you arrange your tenants insurance. It’s great to know he provided clear, honest information to ensure you felt fully informed before proceeding. We’ll be sure to pass on your kind words.
house insurance
Sarah Poole answered my call for house insurance and right from the start guided me through the process, answered all my questions. She walked through the policy which was great. I think she is a great asset to Let Alliance and very efficient.
16 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for your feedback. We’re delighted to hear that Sarah guided you through the house insurance process so clearly and answered all your questions with care. It’s wonderful to know you found her efficient and such an asset to Let Alliance. We’ll be sure to share your kind words with her.
Service was really informative
Service was really informative, clear and helpful. It was quick to speak to an advisor too.
22 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for your lovely feedback. We’re really pleased to hear that you found the service clear, informative, and helpful, and that you were able to speak to an advisor quickly
I had a good customer time with Natasha…
I had a good customer time with Natasha and she had all the patience and time to read to my understanding of every policy
I’m so happy
Good work and I recommend
21 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for your lovely feedback. We’re really pleased to hear that Natasha was able to support you so clearly and patiently. Making sure our customers fully understand their policies is important to us, so it’s great to know you felt well looked after.
We appreciate your recommendation and are happy you had such a positive experience.
Customer service was spot on thanks…
Customer service was spot on thanks Lauren for making my call easy and quick
21 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for your great feedback. We’re delighted to hear that Lauren made your call quick and easy. Providing smooth, supportive service is really important to us, so it’s wonderful to know she delivered that for you. We appreciate you taking the time to share your experience.
✨Cadey Jones ✨
✨Cadey Jones ✨
She was absolutely wonderful, she was extremely polite and comforting as it’s myself and my partners first time dealing with this stuff. She was extremely helpful and supportive not to mention well versed and knowledgeable when answering questions and explaining things to us. She was also very patient with us and we overall had a wonderful experience.
- Jenna
20 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for taking the time to share such a lovely review. We’re delighted to hear that Cadey made the experience so positive for you both, especially as it was your first time dealing with this process. It’s wonderful to know she was able to support you with patience, clarity and kindness, and that her knowledge helped make everything easier to understand. We’re really pleased you felt comfortable and well supported throughout. Your feedback means a lot to us.
Excellent service
Spoke to Natasha Hargreaves who was very helpful and explained everything simply and kept it all concise.
Great customer service, keep it up!
20 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for taking the time to leave such positive feedback. We’re really pleased to hear that Natasha provided excellent service and was able to explain everything clearly and concisely. It’s great to know she made the process straightforward for you. We truly appreciate your kind words and encouragement.
Quick shout out to Jessica Smith
Quick shout out to Jessica Smith, She was so polite and talked me through everything i needed to know. so happy with the service she provided :)
20 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for taking the time to share your feedback. We’re really pleased to hear that Jessica provided such polite and helpful support, and that she was able to talk you through everything you needed. It’s great to know you were happy with the service she delivered. We appreciate your kind words.
Hal was very helpful perfect customer…
Hal was very helpful perfect customer service
17 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for your feedback. We’re really pleased to hear that Hal was so helpful and delivered perfect customer service. It’s great to know your experience was a positive one, and we appreciate you taking the time to share it.
Great service from all.
Let alliance did my referencing for me getting my new property.all done very easily and quickly.i would also like to mention i have done my house insurance through them.a special mention goes to HALIM SEMTURK. Halim sorted my insurance out and explained everything to me properly and was very proffesional so thabk you for that.
10 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for taking the time to share your experience. We’re delighted to hear that the referencing process for your new property was quick and straightforward, and we truly appreciate you choosing us for your home insurance as well.
A special thank you for recognising Halim — we’re pleased to hear he provided clear explanations and professional support throughout. We’ll be sure to pass your kind words on to him.
If you need anything in the future, we’re always here to help.
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