I had a very friendly call with Adrian today about setting up our new home insurance; his customer service was great! He explained everything very clearly and made me feel very comfortable about my ch... Toon meer
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Although some of the online information wasn't as clear as it could be, I received an unsolicited call from Sophia Hale on behalf of the company, following up on the automated information. She explain... Toon meer
5 stars for Let Alliance, and specifically for Freya! She made setting up my insurance completely hassle-free and easy. We spoke first on the Tuesday, and she followed up right on schedule this Thursd... Toon meer
Great service prompt and always quick in replying. We took out insurance for contents and landlord cover for damaged. We dealt with Freya Crompton and I must say she was fantastic. Explained everythin... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Let Alliance are part of the Barbon Insurance Group and provide specialist services for the private rental sector. Delivering intelligent and same day referencing and insurance solutions, alongside specialist buildings and contents insurance for letting agent, tenant and landlord customers.
Contactgegevens
Dodleston House, CH4 9EP, Pulford, Verenigd Koninkrijk
- 01244564986
- marketing@letalliance.co.uk
- www.letalliance.co.uk
4,7
Uitstekend
4K reviews
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Heeft 85% van zijn negatieve reviews beantwoord
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First time renter
This is the first time I have rented property. Cadey Jones led me through the insurance options very clearly, so I am confident I have the right product for me (Kevin Doerr). All done in a very friendly but efficient way. Follow up was exactly as I expected too.
9 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for sharing your experience, Kevin. We’re delighted to hear that your first time arranging insurance as a renter felt clear and straightforward. Cadey will be so pleased to know her guidance helped you feel confident in choosing the right cover.
We’re also glad the follow‑up met your expectations. If you ever need further support, we’re always here to help.
I had a great experience working with…maia Iball
I had a great experience working with Maia Iball. She was incredibly helpful, patient, and knowledgeable while assisting me in sorting everything out. Maia took the time to understand my situation fully and explained things clearly, making the whole process much less stressful than I expected.
8 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for taking the time to share your experience. We’re delighted to hear that working with Maia made the process clear and stress‑free. It’s great to know she took the time to understand your situation and guide you with patience and expertise.
We truly appreciate your feedback and are always here to support you whenever you need us.
I’m moving out for the first time and…
I’m moving out for the first time and am typically quite an anxious person, but after speaking with Cadey Jones about my application I felt much calmer! She did a great job and explained things in such a clear way :)
7 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for sharing your experience. Moving out for the first time can feel overwhelming, so we’re really pleased to hear that speaking with Cadey helped put you at ease. It’s great to know she explained everything clearly and made the process feel much calmer for you.
We appreciate your feedback and are here to support you whenever you need us.
Friendly customer service
Corey Hall was lovely to speak to this morning, he got the process of re setting up home insurance smoothly and quickly as he understood I work long hours. Corey was polite and made me feel comfortable phoning the company, especially as I don’t always like making phone call. I’ve never had a problem with let alliance and everyone I’ve spoke to has been lovely and helpful. Thanks for the wonderful customer service
2 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for sharing your experience. We’re delighted to hear that Corey made the process of setting up your home insurance smooth and quick, especially knowing how busy your schedule is. It’s wonderful that his polite and reassuring approach helped you feel comfortable calling in, even when phone calls aren’t your favourite thing.
We’re also really pleased to hear that you’ve consistently had positive interactions with the Let Alliance team. Your kind words mean a great deal, and we truly appreciate your continued trust.
Thank you again for the lovely feedback and for recognising the great customer service.
fantastic experience
most excellent experience. Cadey Jones phoned me today with such a professional manner. very easy to talk to with the most helpful attitude and made me feel comfortable and was very patient with the understanding that is was my first time renting.
- summer
1 april 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for sharing your experience. We’re thrilled to hear that your first time renting went so smoothly. Cadey Jones will be delighted to know her professionalism, patience, and friendly approach made you feel comfortable and supported throughout the process. We’re grateful you chose us, and we look forward to helping you again in the future.
Insurance and Broadband
The experience was quite good. Everything was explained well to me whenever I contacted the customer services. Specially Be Gilbert and George Martin were really helpful in selecting the tenats' insurance and a suitable broadband service for my newly rented property.
25 maart 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for taking the time to share your feedback. We’re really pleased to hear that you had such a positive experience and that everything was explained clearly whenever you contacted our customer service team.
It’s wonderful to hear that Gilbert and George were able to support you in choosing the right tenants’ insurance and broadband service for your new property. We’ll make sure your kind words are passed on to them — they’ll be delighted to know they made a difference.
We truly appreciate your review and wish you all the best in your new home.
I would like to commend Matthew Greaves…
I would like to commend Matthew Greaves for the excellent support he provided while explaining housing insurance to me. He was friendly, polite, and demonstrated outstanding manners throughout our interaction.
His explanation was clear, thorough, and easy to understand, which made the whole process much less confusing. He took the time to answer my questions patiently and ensured I felt confident about the information provided.
Overall, it was a very positive experience, and his professionalism and approachable attitude truly stood out. He is a great example of high-quality customer service.
13 maart 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear that Matthew provided such clear, friendly, and supportive guidance while explaining your housing insurance options.
It’s great to know his professionalism, patience, and approachable manner made the process easier and more reassuring for you. We’ll be sure to pass along your kind words—recognition like this means a lot.
We’re really pleased you had such a positive experience.
Nice experience overall
Nice experience overall. I'm Giang Trinh. I was with Corey Hall, he was polite and helpful. Good work.
25 maart 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you, Giang, for sharing your experience with us. We’re really pleased to hear that Corey was polite, helpful, and made your visit a positive one. We’ll be sure to pass along your kind words to him. Great to know the good work is shining through.
Honestly with all the stress of moving..
Honestly with all the stress of moving i was very happy and lucky to have such a helpful, to the point and understanding guy, answered all my questions and being patient, thank you so much Matthew greaves
25 maart 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for sharing your experience. Moving can be incredibly stressful, so we’re really glad to hear that Matthew was able to make things a bit easier for you. It’s great to know he was patient, clear, and supportive throughout your conversation. We’ll be sure to pass along your kind words—feedback like this means a lot.
Ethics are dubous.
I received a text message from them asking me to call back. The message made it sound like it was a critical part of a process I was going through. It wasn’t. It was a completely optional step.
What they really wanted to do was sell insurance. So why not just say that? Why not simply message me and explain that they’d like to talk about insurance?
Instead, they chose to mislead me. That is deceptive selling. Ethics are not optional.
25 maart 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for taking the time to share this feedback. We’re sorry to hear about your experience, and we understand why the message you received felt misleading. That’s not the standard we aim for.
We are currently investigating this further to understand exactly what happened and to ensure our communication is clear and will be in touch with you in due course.
Cadey was really helpful and ensured I…
Cadey was really helpful and ensured I was able to insure the property quickly and at a good price.
23 maart 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for taking the time to leave your feedback. We’re really pleased to hear that Cadey was able to help you get your property insured quickly and at a great price. Providing efficient and supportive service is something we take pride in, so it’s wonderful to know your experience reflected that.
We’ll be sure to pass your kind comments on to Cadey. Thank you again for your review.
I spoke with Ben Gilbert today
I spoke with Ben Gilbert today, and he made joining let alliance insurance a pleasurable experience. Excellent service, excellent company!
20 maart 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for sharing your experience. We’re delighted to hear that Ben made the process smooth and enjoyable for you. We’ll be sure to pass your kind words on to him. We really appreciate you choosing Let Alliance and are thrilled to have you with us.
Simple & Straighforward
I was walked through the process of getting set up with damage coverage for my new apartment by a 'Ben Gilbert'. He was super helpful and friendly. With his help, it felt like a very straightforward process.
Thanks again,
Mesheck M.
19 maart 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for taking the time to share your experience. We’re so pleased to hear that Ben was able to guide you through the damage coverage setup and make everything feel straightforward. We’ll be sure to pass your kind words on to him. We’re glad to have been able to support you as you settle into your new home.
Spoke with Cadey Jones today and she…
Spoke with Cadey Jones today and she was extremely helpful and informative. She was extremely patient throughout the process. Thank you
17 maart 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for taking the time to share your experience. We’re thrilled to hear that Cadey was able to assist you so thoroughly. Her patience, clarity, and commitment to helping others are qualities we value deeply, and it’s wonderful to know they made a positive impact during your interaction. We truly appreciate your feedback.
Rosa Johnson was very helpful and…
Rosa Johnson was very helpful and polite - all are rentals are now with Let Alliance
17 maart 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for your feedback. We’re delighted to hear that Rosa was so helpful and polite throughout your experience. It’s great to know that all your rentals are now with Let Alliance, and we truly appreciate your trust in our service.
Natasha was extremely friendly and…
Natasha was extremely friendly and helpful when setting up my insurance for my new rental property! Incredibly informative and was professional in her manner! Thank you again!
16 maart 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for your wonderful feedback. We’re delighted to hear that Natasha made setting up your insurance such a friendly, informative, and smooth experience. Her professionalism and care truly shine through, and we’re grateful you took the time to share your kind words. Thank you again for choosing us — we’re always here to help.
Excellent Customer Service🌟🌟🌟🌟🌟
I spoke with Ben from Let Alliance and honestly, his customer service is the reason I decided to take out the policy. When he first called, I had no intention of signing up so soon because I was busy getting ready to go on holiday.
But the way he started the conversation, asking about my day and my holiday, just felt really genuine. It didn’t feel like a typical sales call at all. He was friendly, easy to talk to, and made the whole process comfortable.
Ben clearly has great people skills and is a real asset to the company. Thank you so much, Ben, and Let Alliance!!!
12 maart 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you so much for sharing this wonderful feedback. We’re thrilled to hear that Ben made such a positive impression and turned what could have been a rushed moment into a genuinely comfortable and helpful conversation. It’s fantastic to know his friendly approach and genuine interest helped you feel confident in taking out the policy.
Ben is indeed a great asset to our team, and your kind words mean a lot. We’ll be sure to pass your appreciation on to him.
Thank you again for choosing Let Alliance and for taking the time to leave such a glowing review.
Excellence service from Matthew Greaves
He was very helpful with my insurance policy. I had a smooth service with Let alliance, overall great service!
Thank you once more Matthew Greaves, for your kindness.
13 maart 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for taking the time to share your experience. We’re delighted to hear that Matthew provided such excellent support and made your insurance renewal smooth and straightforward. His kindness and helpful approach truly reflect the service we aim to deliver every day.
We appreciate your kind words and are glad to know you had a great experience with Let Alliance. If you ever need anything in the future, our team is always here to help.
Review for Matthew Greaves
Never done anything like this before, all the staff have been so helpful and supportive especially Matthew Greaves who rang us to set up insurance! Quick, informative and very helpful. Pleasant conversation
13 maart 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for sharing your experience with us. We’re so pleased to hear that our team made the process easy and supportive, especially as it was your first time doing something like this. It’s wonderful to know that Matthew was able to guide you through everything clearly and provide a quick, informative, and pleasant conversation.
We truly appreciate your kind words, and we’re always here if you need any further help in the future.
Halim is a star
I Spoke to Halim Senturk to organise insurance. He was courteous, called back exactly when he said he would and was just lovely in general 😁
10 maart 2026
Review zonder uitnodiging
Antwoord van Let Alliance
Thank you for taking the time to share your experience. We’re so pleased to hear that Halim provided such courteous and reliable service, and that he made the process a positive one for you. It’s great to know he kept his promises and left such a lovely impression.
We really appreciate your feedback and will be sure to pass your kind words on to Halim and the team.
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