London Northwestern Railway Reviews 

Unable to claim refund due to train track interruption in Runcorn. I was supposed to travel from Crewe to Liverpool South Parkway 07/07/2026 instead the train went back to Hartford to drop some us off then back to Crewe to terminate their. Their were apparently replacement coaches/ buses but at 18:35pm after long day I did not want to spend my whole night getting home. Luckily I got a taxi with a group women from Hartford. I Spent the the past two hours today wating attempting to use the reclaim - delay repay from LNWR. Such corrupt company took all my journey and bank details for my claim and when I submitted the form it went back to the beginning without any confirmation my claim had been submitted. Tried again and the same happened again.

Absolutely the worst train company that ever existed
Will never use them again
My train yesterday was cancelled at Milton Keynes.
Almost 2 hours late getting into Euston
Really don’t know how they’re still in business.

My Train was hit by a powerline and after two hours i was evacuated and had to walk up the track to Hemmel Hempstead. I have not received a refund and LNR are being incredible stubborn about it despite giving the refund to my Wife . I have great videos if any press outlets want to get involved .

have lost count of the number of complaints I have made, yet I have never received a meaningful response. The service is consistently unacceptable: cancellations, delays, and incompetent staff at the stations. Today I needed to travel to London. Before leaving, I checked the app, which showed that the 10:23 train from Watford was running on time. However, when I arrived at the station, the train wasn’t even displayed on the departure board. I asked a member of staff, who told me that because the train only had four carriages, there was no space for any more passengers. Their solution was simply, “Choose another route.”
Are you serious?
Why are you selling tickets for trains that passengers cannot board? How can you justify running such short trains on such a busy route? This happens all the time. Passengers are paying extremely high fares, yet the service is unreliable and poorly managed. The level of planning and customer service is unacceptable. It’s clear that something needs to change, because the current management is failing its customers.

Very difficult to do a claim online after a delay
It seems that the website has been built to dissuade people to get a refund: hidden menu to select the journey, recursive captcha to check your are not a robot.(almost 10 checks before being identified as a human)
The train was 1 hour 23 minutes late, I lost 20 minutes to send a claim A SHAME

Not used this railway before, usally EMR. Train into London... almost into Euston, then stops for ages... we then have to reverse and head back to Wembley... then go back into London again. Total delay, over an hour. Messed up my plans for an afternoon event, as missed the opening and couldn't get in. Totally frustrating. Train was better than the clapped-out dirty ones we get with EMR.

the worst rail company. always delays, cancelation.The best working in this company are those managers who check the tickets. they never delay to come and disturb you

Every week one driver doesn’t come and they announce it as if it is a normal thing and they let you know when you’re in the train, they even don’t bother themselves to let us know 5 min ago. Totally stupid and the worst organization in the UK

Lovely hot weather outside freezing 🥶 cold inside this stupid train 🚆

Shocking money grabbing …….!!! When people should be encouraged to use public transport

The overcrowding on your services is horrific, especially for families and those with disabilities. Crushed standing room only, no possibility of using the toilets. No way if contacting the guard. It's unacceptable. Anyone would know these are in-demand services, so why fewer carriages than it could be. Eight carriages is NEVER enough for this service - so why can't you figure this out even if your passengers can?
The answer is that this company does not own its trains and carriages - it leases them. So your discomfort is their profit. London Northwestern won't do what's right - they'll do what causes you pain for more money.

Disgusting service - Points failure just outside Northampton - left on the train with hardly any communication.. with total journey equating to nearly 4 hours from Euston. No attempt to get people home from Wolverton to Northampton by alternative means - journey finally ended at Northampton at 0230 hours when should have got in at 0007 - Just another crap review to throw on the pile - Profit first people last !!

Absolutely awful service. Constantly paying extortionate amounts of money to stand on overcrowded services! Quick to take the money, but can’t deliver on the expected service!

The train always delay. I don’t understand why can’t they fix the issue and get the train on time?? I use this train always for my work but always always arrive late at work due this Riis train service.

This is LNW train trip 4 in 10 days. The first three were cancelled WHILST on them. Turfed out in the dark and cold at Rugby to wait to see if the next train turned up, and if so if we could all fit on. Door faults constant issues cancelling or delaying trains. Currently on one now. 10 carriages. 6 toilets. NONE of which are working. The 500+ people on the train can’t possibly all queue up for the few loos at Rugby and either not delay us hugely, or risk getting left behind. I’m with my toddler and don’t dare get off. They don’t seem to even vaguely be attempting to solve these issues & it’s been months. Now it’s nationalised and seems even worse (how that is possible, I don’t know). If the tickets were super cheap it would be more of an acceptable pay off, but they are ridiculously expensive.

16.56 to Birmingham New Street, totally jam packed, aisles packed, boiling hot and nobody gives a rats behind for us customers. Just travelled back from Amsterdam which necessitated a few train journeys, talk about living on a different planet. And we put up with it… toilets that won’t lock, no announcements just nothing. And as UK citizens this is what we have to put up with. Total amateur and a major embarrassment

Can I give less than a star?

Useless. Wont use again. Use a smartcard for season ticket.

Smart card stopped working. Was told i need a new one.

Ordered a new one, told i cant use it.

Rang the smartcard team, told i cant talk to them.

Have to email in and request a refund and buy a new one.

Told them where to stick it

DELAYED AGAIN!!..Another delay for over an hour.Claimed their "compensation" which is just part of the ticket price.How about compensation for screwing up people's lives!?..Don't rely on their service.

The phrase “Genuinely couldn’t organise a piss up in a brewery”never felt more fitting.

For numerous reasons my one change journey turned to 4 with every single train delayed.

Please stop your recorded platform announcer message saying sorry every 3 mins, it’s so patronising, what is clear is that you don’t give a flying fvck about your customers, it’s all about the money brought in with your ridiculous prices

Currently on the 12:53 service from Euston and I have never been on such a horrible train in my entire life. The train has 3+2 seats and the entire carriage is filled with idiots screaming and harassing a trans person but the conductor doesn't care. Never using LNWR again utter garbage go with Avanti instead more expensive and much quicker and more comfortable.