London Northwestern Railway Reviews 

Train was delayed because the driver arrived late. Okay cool, so sack them afterwards then?

The train was boiling hot, rammed full, stunk of sick and was generally filthy. For the ludicrous ticket price, this was just appalling. The least I'd expect is for the train to be clean and on time. Why is that too much to ask?

Oh, and to take the biscuit even more, they didn't even bother to check anyone's ticket, so I bet some people got that ride for free.

This company is just a bunch of rich jokers playing at 'running' a train company. A complete and utter sham.

I'll do anything to avoid traveling with your useless and incompetent company in future and I can't wait until you thieving jokers get nationalised.

This conducter from Liverpool limb street to crewe he deliberately said to my fiance that the train ticket was not valled as he thinks is only valled to the people who on railcard Sarah rang up the disabled railcard people and they said to sarah any of you if your family member , fiance or career you can always use that railcard only people who can't use the railcard are strangers. The guy on this train was lying to my fiance as he has never had this problem before. Me and Jason has asked other people and the ticket is valled. It's a crap service the guy was very rude nearly set my fiance off after finding. If you are a train company u should succeed by doing it properly or finding another perfestion and I demanded the guy gets sacked and apologise for all these lies and trying mess the disabled person witch is my fiance Jason Jones mental health up. London north western needs to improve. Sarah fiance is never using London north wester again as not having people challenging him like that. All the other train companies stick to all the right roles and never challage anyone as they know they have railcard and they mark it off witch supposed to happen. Rude conducter so he needs to be sacked. Very disrespectful and rude. No wonder other are complaining. They done this with sarah and her carer to. We are never using u again. Admit it. This was the 20:08 train on 29th november 2024. Yes and it was my fiance Jason Jones disabled railcard anyway. Thanks sarah howe , Jason Jones and staff

Constant delays when picking the train from Euston, trains cancelled, service is really bad.

The worst! They should be embarrassed. Only ‘quickest’ way to get to where I need to get. Always late - very unreliable and costs a mini fortune. Wow. They should be ashamed if this is the best they can offer.

0539 Milton Keynes to Northampton 2/11/24 cancelled 0641 Milton Keynes to Birmingham usually today only to Northampton
0740 Northampton to Birmingham Arrived 0857
One hour 43 minutes delay/late 0539 via Northampton usually 0714 arrives. LNWR not reliable wasting time, waiting on cold platforms ruining arrangements for the day. During week abusive, aggressive, foul-mouthed, ageist LNWR operative at Northampton Train Station.

Terrible all round.

Your last minute cancellations because you dont pay the staff enough for them to bother coming into work is an absolute joke.

Too many managers doing sweet FA and milking the pension fund. Get to work and run a train on time you bunch of fools.

Diabolical service, if I could give 0 stars I would. Frequently cancelled/delayed trains - lack of information from train staff and wholly inadequate service. Prices are too high for the below average service received.

Almost always cancelled or delayed. Trains are extremely dirty,most times without functioning toilets. They put 4 carriages at rush hour. Trains are overcrowded and dangerously hot. They never refund your ticke fee .

Would give the train company 0 stars if it were possible. Genuinely could not be worse. Slow, overcrowded trains that are delayed all the time, I give up, I'll never use this train company EVER AGAIN

Horrible dirty trains. Hardly any tables and far cry from Virgin Trains. I rather drive.

Train cancelled again. No explanation, nothing. Just rubbish

I would review as 0 if I could. I paid £26 (£13 each) for tickets in one direction. The train was delayed for 40 mins then cancelled and then cancelled to the final destination we had to swap trains to get back much later. I was only refunded £13. When I appealed they said it’s the correct amount with no explanation as to why I was only refunded half the money. There was no further information other than it was calculated correctly. No explanation as to why it wasn’t a full refund.

Worst train journey I’ve ever been on. Caught the train from Crewe to london, the train started at Crewe and was full. At every stop it filled up to the point the entire aisle and any available standing space was full. Arguments between strangers constantly due to lack of space. No way of being able to access a toilet with a 6 year old on a 2+ hour journey. The train conductor had to announce that he had no idea where the people were who needed assistance getting off the train because he couldn’t move out of his car. Emailed the company afterwards and received a passive aggressive response about how trains and train tickets work.

The worst and most expensive services!!!
Trains get cancelled every morning and if you purchase digital qr code like I do,it's impossible to make a delay repay claim. I tried several times, they always reject and refuse to pay. I travel from Apsley to Euston and it's a daily nightmare. My daughter go to school from Apsley to Harrow Wealdstone and also have to try catch the train 1 hours earlier, afraid of cancellations, but still arrive late sometimes. It is a real nightmare and drastic affects people's journeys

The worst train service you can ever take. Not even one day they come on time and give silly reasons. Please don't this service

Most unreliable train service ever for early morning train journeys between Bletchley and Bedford.

Daily train cancellations of the 07:18 AM service due to "Shortage of Train Crew"

Considering commuters for the smaller villages, and those with employment that are dependent within the Bedford area.

This is totally unreasonable conduct, and
passengers should deserve a definitive answer as to when a working service can and will actually be provided.

How long does it take to even resource and provide staffing?, these issues have been ongoing now for the last 6 months, without any action being taken to even offer any level of suitable and reliable Train service.

People buy tickets to travel by train, not via an alternative bus service.

Only giving one star because it's not possible to go lower. Journey from Crewe completely disrupted, with train stopping at Rugby rather than going all the way to London Euston as we paid for. The reason: no staff available, or "shortage of train crewe available", which was discovered all of a sudden on our way to Rugby. How do Avanti get away with that? Imagine giving that excuse to your customers in any other sector, for pathetically poor service - who's in charge of planning resourcing??

Atrocious rail company,arrived halfway to your destination late but refuse to hold connection to derby .
Many fans forced to get taxis from Tamworth (not cheap) or miss part of the match ,a long way to come to be treated like crap