LORETA Reviews 

Amazing quality and very quick delivery, definitely ordering more products!😍

I have the Kookla dress, and it is stunning! Can not wait to wear it on Valentine’s Day. The material doesn’t feel cheap at all it is very thick and heavy. I love it!

I have purchased 4 times from Loretta clothing
For an online experience you simply can not fault them at all, there high quality in clothing is outstanding.
Shipping is faboulous, and what is more refreshing is the sizes are perfect.
Each outfit I have purchased and worn I received nothing but compliments .
I will not shop any where else.
To the owner..... well done you have nailed it

Thankyou so much for my beautiful dress!
I purchased the Leonardo Dress in Turquoise.
It fits PERFECTLY, and the colour is so stunning!
I got so many compliments for it, I even got it in the Pink.

Bad Compnay at All.My wife spend too much with this people.As they got really good stuff.,,lolz

Keep it up guys

This was my first time to shop online and Loreta certainly did not disappoint.......the dress is breathtakingly gorgeous....the material is of very high quality,it fitted like a glove and it arrived on time.What more would I really ask for😍I will definitely be ordering some more and I'd recommend this company to anyone.Happy client.....this was worth it

I ordered Fantasy and Diamante ( order 39276) and what can I say. I am blown away by how high the quality is and the fabric is amazing! I have order online before from other companies and been very disappointed but I took one last chance and I am very happy I did! It fits perfect and will definitely be ordering from them again! If your considering purchasing online through these guys - take the risk , it’s fantastic!!!!!!! 10/10 guys and I will definitely be ordering more from you guys!!! You made my day- I wasn’t happy until I opened my package today 🥂

so far I bought 2 dresses from Loretta and both dresses are beautiful and fits perfectly. On the time delivery is a bonus. Highly recommend Loreta.

I received a mystery dress got here just 2 days ago and I tried it on was soooo nice not something I’d usually choose for myself but it looks so nice I can’t wait to wear it out!!!

Great buying experience. I asked a question and was given an honest answer as well as directed to the customer photos of the product, which helped tons!
When the dress arrived within 3 business days it was perfect fit, colour and very well made.
Stoked!

Thank you you for delivering on your customer promises and for your unbeatable delivery time!

I made my first order just before 5PM on Thursday afternoon and received all my items in Sydney the following morning before 9AM. Never have I ordered online from a company that delivers in every area: quality in clothing and packaging, fast delivery, true to size and high expectation.

I am extremely pleased with both the look, style and fit of all three items I ordered and can not recommend you enough. From the packaging to the quality in material and make of each garment, everything is outstanding.

From purchasing to receiving, I had no problems or issues. I will definitely be making purchases in the future and look forward to wearing your label.

Madeline

A massive thank you to both Fiona and Bryan for reaching out and helping me with my order.
It's easy to get frustrated when you're unaware of circumstances that a business cannot avoid but once they were aware I was having issues they helped instantly.

I have bought two dresses from Loreta and they have come through with the goods both times. The dresses are amazing quality, thick good quality fabrics. I get so many compliments when I'll wear my Loreta dresses!! The postage is super fast and I live in a rural area. I ordered on Friday midday and received on Monday afternoon. I cannot fault loreta and love them so much I am now just waiting for my 3rd item to ship out, the mystery dress!!

Excellent customer service and very happy with my new dress in fabric quality and fit; exactly like the image and description on site. Will be purchasing more from Loreta in future.

I am loving my dress, very trendy with great fabric. I ordered size 8, however it was bit tight for me and had to exchange for size 10, they were able to help me very quickly.

I ordered a dress for the first time through this company, paid expressed postage for it to arrive on time. It did but it was stained with marks that looked brown and make up like, after a couple of emails they hyave responded but now too late for another outfit for my event. I am hoping for a full money refund, plus postage as I do not wish to take this risk and shop again with a store credit sadly.

I would have thought all garnets would be checked before sent out

Review has been edited after being called by a Loreta representative.

I simply wish to make new customers aware of my experiences with Loreta Clothing. Below are the main reasons for my dissatisfaction from their service.

- Bought a dress for a wedding in size 10 in accordance to size chart Dress arrived it was too big. Returned dress and had to pay for return postage. I was denied a full refund in line with their policy.

- Reluctantly arranged for an exchange for a smaller size dress by paying for a new dress, and paying the postage again. Subsequently I was informed dress in size 8 was sold out without this being clearly stated on the website.

- Needed the dress asap and even though they couldn't provide the service, they still refused to refund in accordance with their policy. At this point I was out of pocket by $149.00 inclusive of postage.

- Then I had the stress of spending more time looking for an alternate dress to wear to the wedding that would be similar to the original dress because I had already purchased accessories.

- Whilst negotiating with Loreta I reluctantly agreed to store credit, which I could use within 24 months. At this point to ensure I was not further out of pocket I asked for 1 x free postage to go with my store credit to which they agreed.

- Upon return from the overseas trip for this wedding, I decided to use my store credit for an upcoming birthday event. However having purchased a new dress Loreta, without contacting me, sent me the wrong size because they did not have the correct size in stock. This further disappointed me due to the fact that sizing was the original issue.

- With this third attempt at purchasing a dress, Loreta finally offered a free return and full refund once they received the returned item. However it was only after repeated prompts and confirmation from myself (with support from Auspost) that they had received the returned item that the refund was finally processed.

Throughout this whole process I felt that Loreta's customer service and communications were abrupt and automated.

In my opinion, due to my personal experience, the all around service of Loreta Clothing has been a poor online shopping experience. I will not be shopping with them again.

Great clothes amazing price, would definitely buy from here again, keep up the amazing job❤️

First time purchasing from Loreta. I ordered express because i needed the clothes within a week. It took more than 7 days for my purchase to arrive. When it did there was an item missing. I have emailed twice now to have this sorted and every time i get an email back saying someone will get back to me within 24 hours. Its been 3 days and i am still waiting. The quality of the clothes is good but the service is suboptimal. I buy clothes online from overseas and the delivey is not only shorter but they address any query promply.

Dress are of good quality but you really have to wish it suits you otherwise you will be stuck at the loop of just getting store credit or exchanging it for a different one. Mind you that you pay for the shipping fee - even if you return it. You will loose a lot of money if none of the clothes they sell suit you as they do not refund especially on Afterpay payment. I have explained to them that buying online is very tricky as you cannot fit the dress and just cannot rely on the "size guide". All online stores know this. I have reported them to consumer affairs victoria as "no refund" policy is unlawful.
Save yourself from headaches. Save your money as well and don't buy from this website. There are a lot of online stores in Australia who are more lenient than them.