LORETA Reviews 

Really good quality, beautiful colours and perfect fit

After I returned a dress as it was too heavy and my arms to the dress size ratio wouldnt fit.. None of their other clothes are to my taste and they refused a refund of my afterpay ever after I told them I could keep the first payment. They should refund like other retail online outlets do... Will be advising not to buy from loreta.. very disappointed!

Bought an item for my girlfriend from this webside for the first time. i was little scared to spend that much money on a dress. so, i asked so many questions to the customer care & they gladly answered all my enquiries, which was great help choosing the dress. Once we recieved the dress,it was even better looking than the pictures.The fit of the dress is amazing and its now my girlfriend’s favourite dress.

Amazing quality. I was scared before i made the purchase that it might be one of those dodgy stores. Once i got the item it was exact like it appeared in the picture. Thanks Cara for helping me out. can't wait to shop again.

I abolutely loved my dress i got the mystery box and the dress was worth $99 dollars super duper happy and it fits perfectly love loreta

The set that I ordered was a nice quality - the colour was a little different to what I expected though. I personally didn't like how it looked on me so I decided to email the company about how I could exchange it etc - I had a few different questions. The lady that responded to me basically just said that the details were all on the exchange form and that she'd attached another copy for me. I found her response quite rude and inconvenient as I needed those answers ASAP so that I could arrange and exchange in time for when I needed a dress. I decided to reply to her again and ask about the questions she hadn't addressed and her response again did not answer all my questions. I'm super disappointed with the customer service because I now have to spend more money to buy a new outfit (and won't be getting back my money for the original dress as they only do exchanges) all because my questions weren't answered in time to sort out an exchange - I also mentioned that I needed this dress by a certain date which didn't seem to bother the staff member. Such a waste of time and money!!!

I ordered the Carmin - BIG MISTAKE if you want a decent dress!! The fabric quoted in the description was "bandage" and the photos show the dress is bandage fabric (that's if they haven't changed the details by now). The dress arrives, the dress is not was expected!! All the materiel which is skin tones turned out to be all see through mesh (front, back and sides, the admitted to being mesh so WHY isn't it in description?!?!?).

I contacted them ask for a refund as the descriptions and photos wasn't a true reflection. They refused and offered a store credit, after many emails and wasted time. I don't want a store credit because I don't want to do business with a store that does not know to describe their dresses. They have been reported to fair trading for not refunding the money due to a product not matching the description (which is noted on the fair trading website). I feel they catch you in with a store credits so you fall into the cycle of buying and exchange for false product advertising.

I tried to be nice and give them the chance to redeem themselves and they haven't.....buyers be aware of their products
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In response to your feedback Fiona, you failed to mention in all my correspondence to you that I was being patient, responding to your questions, providing you photos from your own website. Two other people looked at the same dress they confirmed they could not tell it was mesh (so it's not just me). They were not threats, it was stating to you what my legal rights as a consumer. You guys were going around in cycles asking me the same questions, hence I said don't waste my time. I realise you are small business, hence why I was trying to work with you and based on some of your reviews, there were comments on your products that were received that were not as expected so I'm not the first to point that one out.

I have shopped with Loretta multiple times being from Perth you would expect long wait times for delivery. Every single time I have received my order within 2 days max and the Dress quality is AMAZING! They are so efficient and their range is stylish and everyone always asks me where I get my outfits from.
By far my most favourite go to online store when I need that one outstanding dress for an event. Thank you guys you’ve done it again! ❤️

My daughter afterpaid a dress was told it would defiantly be there by certain date then was told a week before that won't come till March she needed that dress for special occasion and now they won't cancel the afterpaid which she now cannot afford cause she had to go out and find something else on afterpaid terrible service shops at fault here not her

I’ve purchased from Loreta before without a problem, but I recently brought a beautiful $200 dollar jumpsuit which I still absolutely love. I had purchased it for a special 30th gala dinner event. The first jumpsuit that arrived had some slight issues, so I sent it back in exchange for a new one no problem. Except when I received the second one, it was more damaged then the first one. I got it fixed a day or two before I left for the gala dinner. The night of the gala dinner the jumpsuit ripped in numerous places, which I was very disappointed about. I feel as though every time I wear this beautiful jumpsuit it will have to be repaired. It’s such a shame because I absolutely adore this jumpsuit. Overall though the quality of the other clothes I’ve brought have been up to standard with the prices I pay for them.

clothing is always great quality, and my orders always arrive within 1 or 2 days. Cara is a superstar who went out of her way to help me out on several occasions. I would definitely recommend loreta to my friends & family!

Long overdue review.

As a consumer, if you like stores who will give you refunds instead of store credits, then this is not the store for you.

I ordered a dress for a wedding and paid express shipping for it. It did not arrive as said it would and when it did come, it wasn’t what I expected.
I returned it and got a store credit but had to pay for shipping fee. So ended up losing money.
I then used the store credit to buy another stress which also wasn’t what I expected, so lost more money to pay for that to be returned.

Now I have store credit to use within 12 months but the variety is limited as compared to other online clothing stores (i.e. Showpo, White Fox Boutique, Gingham and Heels, Petal and Pup) so a store credit is absolutely useless at this moment. The stores listed above have a wide variety of clothing, so I can always get a decent LBD or a simple skirt if I have store credit available but Loreta is very limited in variety!

Once I use the store credit or get rid of it, I will not return.

I recently bought some dresses, which came very quickly. The fit was perfect. The quality is excellent & the shipping was fast. As per the below reviews, I was too surprised with the quality and workmanship. I'm constantly seeing these Facebook ads popping on my phone, I've been burned so many times. I was seeing loreta ads on my newsfeed for past few months. After I saw my friend wearing a loreta dress I then placed my order. I'm a curvy size 12, and loreta sizing was true to size (the Gossip dress was slightly too big) Highly recommend loreta!

I'm REALLY pleased with my purchase, it literally arrived in less than 24 hours. The quality is really amazing. These Facebook ads from other shops kept coming on my newsfeed, and sometimes it's a hit or a miss type of thing. I was really amazed with this LORETA purchase. I purchase from many high end boutiques, and their quality is no way near the LORETA. The quality, packaging & presentation is OUTSTANDING! I paid extra for mine to be gift boxes, and omg 😍. My sister has already purchased few dresses, and I'm about to purchase more. I think these guys deserve a 5 star! Thanks guys 😘 xo

My clubbing #1 stop shop. Amazing quality & long lasting. The styles are very on trend, fast shipping & the quality is 10/10. I'm amazed this place doesn't have a real physical store, but they really should! The quality is phenomenal

I always love my purchases from LORETA! The quality is always fabulous & the shipping is fast. Easy returns too, I wish they had more new arrivals, but Apart from that their quality is nice up against what they charge. Id recommend! I've purchased so far set of 3, precious, glam lace & the romance dress. I returned glam for titanic! I love this place, and the quality is beyond what you would expect from average online clothing store . Thanks!

Like many of you I do 90% of my clothing shopping online and am always searching reviews for quality, good prices and fast delivery. I rate Loreta 100% in all areas. My dress is perfect, the quality is amazing, especially for the cheap price of $120! It looks and feels more expensive. I got the product quick fast the next day (if you need the your clothes fast make sure it's available, it will say so when viewing the product)

Update: Would appreciate it if they worked on their communication. They say they would reply within 1 working day, it has been 2 days and I still have not heard from them.

After multiple emails due to slow shipping and then incorrect sizes sent to me. And me having to go out of pocket for the postage on both instances I am left still out of pocket even after a refund due to the postage costs 4 times! I am so dissatisfied and left with nothing to show for all the drama except a refund for my first item that I wanted at the beginning because of the slow postage that they wouldn't give me. Could of saved them and myself a whole lot of effort and time and money. Won't be purchasing through them again.

Very long painful process trying to get refunded for a dress I received with 'factory marks' on it (aka black marks all over a light coloured dress). Eventually refunded the item after I posted a review of my experience.

Had an issue with Delivery by fault of Australia post however Brian and Fiona were quick to sort everything out. Great customer service!