I purchased a pretty trouble dress for my 46th Birthday and when it arrived I was pleasantly surprised, the quality is very good and the price was very reasonable. I really loved the way the dress lo... Toon meer
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Absolutely appalling customer service and policies. I have now taken out a claim with the ACCC.. purchased a dress for $150.. the dress arrived not as advertised. Contacted customer service and all th... Toon meer
Bedrijf heeft geantwoord
One star is stretch but my only option. Honestly the worst customer service I have ever experienced. Ordered 4 dresses only received one and an incorrect one with no notification just a pickin... Toon meer
Bedrijf heeft geantwoord
I won’t ever purchase from Loreta again their customer service is very poor and they honestly don’t care! I ordered a dress and waited 5 weeks to be only told they don’t know when it will be delivered... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
LORETA is an online fashion store based in Melbourne, Australia with a view for providing ultimate.
Contactgegevens
Australië
- www.loreta.com.au
2,3
Slecht
167 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 61% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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The item I ordered that was listed as …
The item I ordered that was listed as "in stock" took 4 weeks to arrive, despite paying for express. The event I ordered the dress for had come and gone and I received no apology.
When the dress arrived it looked NOTHING like the photos on the website which I have now realised are taken from other legitimate websites.
In a nutshell, the item you think you're buying is incorrect. You'll receive some nasty cheap knockoff.
18 september 2017
Review zonder uitnodiging
Value for money - great quality
I've always been skeptical of online shopping, these days you cant tell quality online. I purchased the Charmer dress, and set of 3 swimsuits. I am very happy with my purchase, and the quality is impeccable. I could not find the same quality dress for only $100.
The swimwear is exceptionally made, they are super soft, and when I wear it, it feels expensive and luxury. I paid $150 for 3, that works out to be only $50 each!! I paid regular post, and I got it in 2 days.
Cara was very helpful with all my questions.
I will buy from loreta again!
11 september 2017
Review zonder uitnodiging
Antwoord van LORETA
Hi Riya,
Thank you for taking the time to leave your review.
We're glad to hear you love your loreta items & our service!
Kind Regards,
Fiona
Fiona@loreta.com.au
I will start with a positive because I …
I will start with a positive because I actually love their dresses, I buy one every month usually. My issue isn't the quality... and Postage was never usually an issue as I got my dress the next business day, but last order I didn't get the next day when I paid for express. They did however refund the difference but it's also the communication wan't good either, I messaged the FB and the help centre and had no answer until the day it showed up at my house. The afternoon of the event I bought the dress for.
Fix your communication guys, I will probably order from you again as I love giving everyone a good chance and your dresses are amazing but customer service is the main thing that keeps people coming back.
10 september 2017
Review zonder uitnodiging
Antwoord van LORETA
Hi Charlotte-Anne,
Thanks for your feedback :)
We're sorry to hear you were unhappy with our service. We always try our hardest to get back to everyone as soon as possible. We offer limited customer care support via Facebook, it is best to email us. Alternatively, for urgent matters you can contact me directly via email; fiona@loreta.com.au
I'll definitely pass your feedback to the team.
We would also like to extend our appreciation to you for your continued support.
Kind Regards,
Fiona
Fiona@loreta.com.au
Loreta only issue store credits instead …
Loreta only issue store credits instead of refunds, wouldn't shop here again! Customer service below average.
5 september 2017
Review zonder uitnodiging
A no refund policy for an online store
A no refund policy for an online store! Need I say more! Do yourself a favor and shop elsewhere.
21 augustus 2017
Review zonder uitnodiging
Antwoord van LORETA
Hi Ab,
I'm sorry to hear that you're unhappy with our returns policy.
We aim to be as transparent as possible with our Returns Policy, found here:
https://loreta.com.au/pages/returns
If you'd like to discuss this further, please do not hesitate to reach out to me by emailing at: Fiona@Loreta.com.au
Kind Regards,
Fiona
Fiona@loreta.com.au
Although there was a huge delay with my …
Although there was a huge delay with my order and initially I was very disappointed. I contacted customer care, and the staff member that responded to me, with was very helpful and responded immediately to solve the problem.
In terms of the swimwear, it was a beautiful fabric and fits really well, as it appeared online, so I was very happy with this.
3 augustus 2017
Review zonder uitnodiging
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