loungelovers.com.au Reviews 

Excellent customer service. Regular, accurate updates. We didn't have to hang around for hours waiting for delivery. Jenny was super supportive.

This was my first purchase with loungelovers, Their customer support team were excellent, I could still get on with my day, walk the dog, pop into the shops as I already knew first thing in the morning approximately what time they would arrive, they stayed in touch through out the day. Plus I love my purchase which looked exactly as it did on line.

The lounge lovers website was super easy to navigate and the selection was beautiful but most importantly, available for immediate delivery. Staff kept in constant communication with text updates along the way and our beautiful new coffee table was delivered exactly on time as arranged. The delivery driver was polite & took great care to ensure our package was carefully transported & delivered in one piece. Fantastic experience all round and yes we'll be back !! A+ thank you

I generally don’t complain about poor customer service, but I felt compelled to document this experience and warn others.

I purchased a swivel chair on 16th May and drove out to Broadmeadows to collect it myself so we could have it in our home sooner rather than waiting for delivery.

When we opened the box, the chair had visible marks across the front of the fabric. A replacement was organised a few days later, however the second chair also arrived with marks all over it. The delivery drivers then took both chairs away and we waited to hear from Lounge Lovers.

The next communication we received was simply a text message saying:
“You’ve been scheduled for delivery on Friday between X and X.”

No apology, no acknowledgement of the inconvenience, and no consideration as to whether the delivery time even suited us after everything that had already occurred.

At that point, I called and specifically requested that the next chair be inspected before leaving the warehouse to ensure it was free from marks. Given the issues to date, I would have assumed this would already be standard practice.

Yesterday, the third replacement chair arrived. I unpacked it with the delivery driver standing there — and unbelievably, it again had a large blue mark across the front.

Three chairs. Three faulty products.

It has now been more than 24 hours since the third failed delivery, and despite my only request being for a manager to call me to discuss proper inspection and redelivery, nobody has contacted me.

I called again today, waited on hold for 20 minutes, only to be told the manager was unavailable and would “call me back later.”

After finally receiving a call back, I was then informed they no longer had any stock available and that I could wait a further seven weeks for new stock to arrive.

At that point, I advised that I would not be waiting any longer and requested a refund.

The response?
“Sure, I can organise that. It will take 2–5 days for this to happen.”

After everything that had occurred, I genuinely could not believe this was considered an acceptable way to handle the situation.

The issue here is no longer just product quality — it is the complete lack of ownership, communication, urgency and customer care throughout the entire process.

There are plenty of excellent furniture retailers out there including Nick Scali, Adriatic and Gainesville, who do actually prioritise customer service, so based on my experience, I would strongly recommend avoiding Lounge Lovers.

This was the first time my husband and I purchased from Lounge Lovers and we could not be more happy with the overall experience and our new bed. From my first phone call with Shivendra to locate the item I wanted, and then all other communication with Jenny was just seamless and so pleasant. Thank you for making this such and easy purchase. Not only was the customer service elite, our bed is amazing!! The quality is perfection and it looks stunning, by far the best furniture purchase we have ever made.

Excellent service. Quick and efficient and well informed throughout. Quality is excellent and as pictured/described. Very happy.

I have dealt with many furniture companies over the last few weeks and Lounge Lovers have been the best. From the time of purchase to the delivery I have received exceptional customer service and communication. I would absolutely recommend LL to anyone. They have processes in place which make them efficient and reliable. Thank you!

Would highly recommend lounge lovers. Communication was amazing. Jenny was great at providing updates and I was able to track the delivery closely on the day.

My couch arrived in great condition and the delivery / installation was seamless and quick. Excellent service from purchase through to delivery.

We had our TV Unit delivered today .. on time .. assembled .. rubbish taken away by two delightful professional young guys .. lounge lovers kept me up to date from the initial order to delivery .. what an experience !!!

Quick and easy with no issues. Great communication. We knew exactly when it would be delivered and the quality is excellent. Highly recommended.

It was so easy to purchase our items online from Lounge Lovers, and the communication in relation to the delivery was amazing from the start. We were given a delivery date and time window, and could track the delivery truck to see when it would arrive! Our furniture arrived within a few days of ordering, exactly matches what we saw online, and is great quality.

I will certainly consider Lounge Lovers again next time I need some furniture - they really have so many beautiful pieces and the staff at Nunawading were so friendly and helpful.

Overall, a really disappointing experience.

We'd ordered some items to be delivered. Loungelovers only deliver on a Wednesday, so we planned around being available during the day we had scheduled as we were not available for the following Wednesday's.

On the morning of the delivery, I received a text saying the delivery drivers had tried to deliver the packages but couldn't. That they waited 15 minutes and left, and were unable to return later that day.

If that were true, I'd be more understanding, but they simply lied about being here for 15 minues and that they made themselves known. No door bell ring, no 'loud' knock.

On top of the failure to deliver, they also charged a redilvery fee.

Safe to say I won't be using Loungelovers again.

I originally purchased the Long Beach mini sofa and it was not quite right. Lounge Lovers went out of their way to swap this for the Loft Mini and I am super happy with this sofa. Thank you to all the team members who have helped with this process, the customer service has been outstanding!!
Delivery was also great, super friendly and took the packaging away for me while it was pouring with rain outside.

Such a great experience getting furniture delivered, easy clear communication. And the furniture is exactly what I was looking for (and I didn’t have to put anything together)!

Was able to follow delivery and be updated with ETA
Great service

Quick and easy process to purchase and deliver. Customer service is amazing. You get to pick your deliver date, they keep you informed, never later always come within the delivery window and call you beforehand. You can track everything. Had one small issue with one piece of furniture it took two days and they came to hand deliver a new piece and take back the damaged one. Customer service is 10/10 and I would highly recommend lounge lovers to any one looking at anything on their site, I was skeptical at first but I would go back again and again.

I love my new lounge so much I’m obsessed. The team were helpful with keeping me updated with delivery times and the day of delivery the timing was spot on and they helped me assemble everything. Such a great experience

Such a smooth process. Purchased the sofa and within 2 days it had arrived. The delivery driver was so friendly and the team were very easy to communicate with!

Beautiful furniture and excellent customer service!

I have been receiving orders from various suppliers as I recently moved house.

Your delivery tracking system was the best of all of my experiences with clear updates.

This obviously means that I can plan my time and not wait around needlessly.

The delivery team were professional, pleasant and efficient.