Low Energy Supermarket Reviews 

DO NOT ORDER!!!!
My order was missing a part & they have refused to send me the missing part.
I sent them a photo of my order and mistakenly had a product i ordered from a a different company in the photo (my mistake) but i messaged them straight after and explained that product wasn’t in my order i had ordered it from another seller and sent them proof of my order from the other company.
They then proceeded to say that this product was from them, and if i returned it they would send me my missing part. I send them multiple screenshots to prove that this product was bought from another company yet they kept saying it was from them & that they aren’t going to send me my missing part of the order. I ordered from eBay so luckily i can get my money back through eBay, but if there is any issues i will be going via the bank and getting it back that way. Customer services were blunt, came across rude and unhelpful making me out to be a lier.
I would definitely recommend NOT ordering from them and take your business elsewhere. I will also be leaving a review on their EBay page so stay clear from both

Good value and on time delivery. Product works as per spec. A good online purchase.

Excellent service, no fuss, no bother, no drama, and it wasn't even a high cost item. Speedy delivery, 3 or 4 days, even over the Xmas period. Would certainly recommend them.

Very quickly dispatched, exactly what I ordered and with a note about the company.

I bought some lamp bulbs. They arrived very promptly and are fine.

Fabulous service! Delivered within 24 hours and items easy to install - now working well. Great value and good service - thank you

ordered on 7th arrived on the 10th can't get better service than that will definitely recommend and use them myself again thank you

I bought 2 eTRV valves. One has worked one hasn't. It just says AdAP on the display and I can't get this to change. The instructions that come with it don't mention AdAP and I can't find any further info on the site.

Excellent Service.

I ordered a Heavy Duty Timer Switch on the 4th December with an expected delivery on the 10th or 11th December, and it arrived on 5th December,

Excellent!!

I have bought a second 30A Smart (WiFi) Timer unit as a spare for the identical device I have in use already. It is a great product and works very well. Support from the company was good where the setup instructions were not as complete as they could be. I had the device up and working very quickly. All in all, great product and a good company to deal with.

When I reported that one of the LED Floodlights had stopped working purchased less than a year ago, the Low Energy Supermarket quickly dispatched a replacement without any fuss - great service!

best light bulb will order some more
D J BAIN

When the halogen bulbs failed on an overhead unit we decided to replace with LED ones. This meant we needed a suitable LED driver transformer. For a very good price, the one sent out by Low Energy Supermarket met our needs. Delivered 2 days after ordered via Amazon and fitted. All went well.

An excellent company to deal with. They went above and beyond to send me the product I ordered.

I placed an order on the 14th Nov, I received a confirmation of my order but no other updates. On the 20th Nov as I hadn't heard anything or received my order I contacted them for an update. I received an email saying they have refunded me followed by another email saying "We are sorry to hear this - as this may be lost or damaged in transit we have refunded you".
Would have been nice if they sent the sorry email and asked me if I wanted a replacement or a refund!!

I recently purchased various products from Low Energy Supermarket and had a generally positive experience. Their customer service stood out when I had an issue with a faulty Victron Cerbo GX-S; they quickly replaced it with a working unit. I also tried the Stormguard Aquacarrier Qlon Around Door Seal, which effectively stopped drafts in my old cottage, though clearer fitting instructions could help some users. I was pleased with the quick delivery and performance of LED drivers for my patio lights, and found a part night photo electric control at a great price, easy to install and of good quality. For a first-time user, their communication and delivery were impressive. Overall, Low Energy Supermarket provides excellent products and service, making it likely I will shop with them again. 4 stars!

New Wickes underfloor heating thermostat fantastic price and next day delivery would definitely recommend Low Energy Supermarket

Bought 3 off Digital Timers at substantially lower price than other retailers including Amazon. They were shipped same day and received very quickly.

Had a problem with the order i had placed through ebay, one item was missing when delivered, i contacted Low Energy Supermarket through ebay and a reply arrived within minutes, after uploading and sending a copy of the invoice to them, they dealt with the issue promptly and posted the missing item it arrived two days later, well done Low Energy supermarket your customer service is excellent

I rarely ever give 5 stars so by giving lowenergy 4 is not a bad score at all. In fact, everything has been excellent. I ordered a 4 pack of timers for when I put up the Christmas decorations outdoors ( I have lots) and with these timers, I won't have to remember to turn them on/off. I ordered these on 22/10/24 and received them today 24/10/24. I have saved this site to help when I need my fix of electrical stuff!